Customer Service Project Manager
Resume:
Alfonso Weathers III
*************@*****.***(email)
CAREER PROFILE
Dedicated and Proven, Project Manager/ Restoration Specialist/Recovery Specialist, with more than 20 + years of experience. Seeking a position where I can utilize my skills and abilities to enhance the company’s goals. Disaster Recovery Specialist with thorough knowledge of complete disaster response and crisis management activities for an organization. In my current role, as well as prior job titles, responsible for developing and implementing disaster recovery strategies and procedures, executing disaster recovery procedures, testing DR solutions, and liaising with audit teams for DR processes. Other job assets include problems-solving abilities, effective communication, teamwork, being able to work under pressure, and computer proficiency.
PROFESSIONAL EXPERIENCE
Mitigation Supervisor/ Project Manager
Brookstone Restoration, Birmingham, AL
May 2014-Currently Employed
Take phone calls from homeowners and insurance companies to start work on homes damaged by water, fire, etc.
Coordinate on-site activities for environmental cleanup and remediation projects to ensure compliance with environmental laws, standards, regulations, or other requirements
Estimate costs for environmental cleanup and remediation of land redevelopment projects
Inspect sites to assess environmental damage and monitor cleanup progress
Review and evaluate environmental remediation project proposals
Negotiate contracts for services and materials needed for environmental remediation
Executed disaster recovery vendor contract review with newer acquisition.
Improved bottom-line profits, providing manual discovery of application leads/feeds and servers for purchase of affordable in-house recovery facility hardware.
Created process and program documentation and awareness.
Crew Chief
Belfor Property Restoration, Birmingham, AL
April 2009-June 2011
Coordinated the disposal of hazardous waste
Prepared and submitted permit applications for demolition, cleanup, remediation, and construction projects
Provided training on hazardous material and waste cleanup procedures and technologies
Conferred with supervisory personnel, owners, contractors, and design professionals to discuss and resolve matters such as work procedures, complaints, and construction problems
Planned, scheduled, and coordinated construction project activities to meet deadlines
Prepared and submitted budget estimates, progress reports, and cost tracking reports
Inspected and reviewed projects to monitor compliance with building and safety codes and other regulations
Investigated damage, accidents, and delays at construction sites to ensure that proper construction procedures were being followed
Prepared contracts and negotiated revisions to contractual agreements with architects, consultants, clients, suppliers, and subcontractors
Directed and supervised construction workers
Field Supervisor
Belfor Property Restoration, Birmingham, AL
June 2011-May 2014
Redesigned the process of benchmarking the technical recovery times of core infrastructure elements improving the accuracy of recovery time and recovery point objective calculations for business unit applications.
Significantly increased the number of external partners that the firm tested with during Industry-wide Disaster Recovery Tests sponsored by the Securities Industry and Financial Markets Association (SIFMA) and Futures Industry Association (FIA). This expanded test platform further demonstrated the ability of the firm to continue to operate to widespread interruptions.
Implemented a redesigned review process for business continuity test plans to ensure that all test plans were meaningful and correct.
Created power point presentations, sales materials, task lists and management overviews to describe Business Recovery Planning
Traveled with sales to meet with customers to discuss Disaster Recovery Planning Services
Met with customers to discuss Business Analyst opportunities
Provided professional and courteous customer service support to disaster survivors.
Delivered prompt and considerate customer service to internal customers; consistently adheres to assigned work and break schedules; routinely answers inbound customer service calls.
Skilled in oral communication, speaking with survivors and /or representatives, often under stressful conditions, who are making program inquires and posing technical questions.
Responded to complex customer inquiries, providing general information public regarding federally declared disaster and SBA’s disaster loan programs.
Issued Home and Business loan application via call tracker (ODA) to disaster victims.
Used various computer systems to research customer inquiries, record call activity and complete necessary forms.
Journeyman, Painter, Lead Abatement Specialist
Alabama Power, Birmingham, AL.
August 2008-April 2009
Built containment areas prior to beginning abatement and decontamination work
Removed asbestos and lead from surfaces, using hand and power tools such as scrapers, vacuums, and high-pressure sprayers
Identified asbestos, lead, and other hazardous materials to be removed, using monitoring devices
Prepared hazardous material for removal and storage
Complied with prescribed safety procedures and federal laws regulating waste disposal methods
Cleaned mold-contaminated sites by removing damaged porous materials and thoroughly cleaned all contaminated nonporous materials
Read work orders and received instructions from supervisors or homeowners to determine work requirements
Applied primers and sealers to prepare new surfaces, such as bare wood and metal, for finish coats
Applied paint, stain, varnish, enamel, and other finishes to equipment, buildings, bridges, and other structures, using brushes, spray guns, and rollers
Erected scaffolding and swing gates, and set up ladders, to work above ground level
CERTIFICATIONS/LICENSES
Fireline Systems Cleaning Certified, Brookstone Restoration, Birmingham, AL 2014
Lead Abatement, International Local Painters Union, Birmingham, AL 2008
Water Restoration Technician, The Institute of Inspection Cleaning and Restoration Certification, Orlando, FL 2004
EDUCATION
High School Diploma
Huffman High School, Birmingham, AL
Contact this candidate