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Customer Service Project Manager

Birmingham, Alabama, United States
August 28, 2018

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Alfonso Weathers III



Dedicated and Proven, Project Manager/ Restoration Specialist/Recovery Specialist, with more than 20 + years of experience. Seeking a position where I can utilize my skills and abilities to enhance the company’s goals. Disaster Recovery Specialist with thorough knowledge of complete disaster response and crisis management activities for an organization. In my current role, as well as prior job titles, responsible for developing and implementing disaster recovery strategies and procedures, executing disaster recovery procedures, testing DR solutions, and liaising with audit teams for DR processes. Other job assets include problems-solving abilities, effective communication, teamwork, being able to work under pressure, and computer proficiency.


Mitigation Supervisor/ Project Manager

Brookstone Restoration, Birmingham, AL

May 2014-Currently Employed

Take phone calls from homeowners and insurance companies to start work on homes damaged by water, fire, etc.

Coordinate on-site activities for environmental cleanup and remediation projects to ensure compliance with environmental laws, standards, regulations, or other requirements

Estimate costs for environmental cleanup and remediation of land redevelopment projects

Inspect sites to assess environmental damage and monitor cleanup progress

Review and evaluate environmental remediation project proposals

Negotiate contracts for services and materials needed for environmental remediation

Executed disaster recovery vendor contract review with newer acquisition.

Improved bottom-line profits, providing manual discovery of application leads/feeds and servers for purchase of affordable in-house recovery facility hardware.

Created process and program documentation and awareness.

Crew Chief

Belfor Property Restoration, Birmingham, AL

April 2009-June 2011

Coordinated the disposal of hazardous waste

Prepared and submitted permit applications for demolition, cleanup, remediation, and construction projects

Provided training on hazardous material and waste cleanup procedures and technologies

Conferred with supervisory personnel, owners, contractors, and design professionals to discuss and resolve matters such as work procedures, complaints, and construction problems

Planned, scheduled, and coordinated construction project activities to meet deadlines

Prepared and submitted budget estimates, progress reports, and cost tracking reports

Inspected and reviewed projects to monitor compliance with building and safety codes and other regulations

Investigated damage, accidents, and delays at construction sites to ensure that proper construction procedures were being followed

Prepared contracts and negotiated revisions to contractual agreements with architects, consultants, clients, suppliers, and subcontractors

Directed and supervised construction workers

Field Supervisor

Belfor Property Restoration, Birmingham, AL

June 2011-May 2014

Redesigned the process of benchmarking the technical recovery times of core infrastructure elements improving the accuracy of recovery time and recovery point objective calculations for business unit applications.

Significantly increased the number of external partners that the firm tested with during Industry-wide Disaster Recovery Tests sponsored by the Securities Industry and Financial Markets Association (SIFMA) and Futures Industry Association (FIA). This expanded test platform further demonstrated the ability of the firm to continue to operate to widespread interruptions.

Implemented a redesigned review process for business continuity test plans to ensure that all test plans were meaningful and correct.

Created power point presentations, sales materials, task lists and management overviews to describe Business Recovery Planning

Traveled with sales to meet with customers to discuss Disaster Recovery Planning Services

Met with customers to discuss Business Analyst opportunities

Provided professional and courteous customer service support to disaster survivors.

Delivered prompt and considerate customer service to internal customers; consistently adheres to assigned work and break schedules; routinely answers inbound customer service calls.

Skilled in oral communication, speaking with survivors and /or representatives, often under stressful conditions, who are making program inquires and posing technical questions.

Responded to complex customer inquiries, providing general information public regarding federally declared disaster and SBA’s disaster loan programs.

Issued Home and Business loan application via call tracker (ODA) to disaster victims.

Used various computer systems to research customer inquiries, record call activity and complete necessary forms.

Journeyman, Painter, Lead Abatement Specialist

Alabama Power, Birmingham, AL.

August 2008-April 2009

Built containment areas prior to beginning abatement and decontamination work

Removed asbestos and lead from surfaces, using hand and power tools such as scrapers, vacuums, and high-pressure sprayers

Identified asbestos, lead, and other hazardous materials to be removed, using monitoring devices

Prepared hazardous material for removal and storage

Complied with prescribed safety procedures and federal laws regulating waste disposal methods

Cleaned mold-contaminated sites by removing damaged porous materials and thoroughly cleaned all contaminated nonporous materials

Read work orders and received instructions from supervisors or homeowners to determine work requirements

Applied primers and sealers to prepare new surfaces, such as bare wood and metal, for finish coats

Applied paint, stain, varnish, enamel, and other finishes to equipment, buildings, bridges, and other structures, using brushes, spray guns, and rollers

Erected scaffolding and swing gates, and set up ladders, to work above ground level


Fireline Systems Cleaning Certified, Brookstone Restoration, Birmingham, AL 2014

Lead Abatement, International Local Painters Union, Birmingham, AL 2008

Water Restoration Technician, The Institute of Inspection Cleaning and Restoration Certification, Orlando, FL 2004


High School Diploma

Huffman High School, Birmingham, AL

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