Supply Chain /Customer Project Coordinator

** ******** **.

Manchester, NH *****

603-***-**** ************@*****.***

www.linkedin.com/in/suzanne-samson

SUZANNE SAMSON

SUMMARY

** ***** ************* ******* ************, experience. Performed multi-l roles concurrently; Project Coordinator/Customer Support (65%), Supply Chain Coordinator (Inventory, shipping and receiving 25%), Export/Import Compliance (10%). Proficient in multi-tasking, collaboration, organization and time management. Excellent communication skills both written and verbal

PROFESSIONAL ACHIEVEMENTS

PROJECT MANAGEMENT/OPERATIONS

Created new process to effectively manage prototype sample build requests, addressing long cycle time issue, saving resources and increasing customer satisfaction.

Achieved quick new factory qualification for 1200+ devices due to natural disasters at single source factories, ensuring uninterrupted customer supply and preventing loss of revenue.

Designed more streamlined prototype build process by collaborating with the factories, overcoming obstacles and allowing more devices to be built quickly for large projects.

Facilitated customer sample builds for new material sets across multi factories for multiple package groups reducing cost and increasing profits.

SUPPLY CHAIN

Developed site ship request forms for Domestic and International ship form.

Created SAP work flow for each ship process to support future training needs.

TRADE COMPLIANCE

Created/managed site CCP (Compliance Control Program).

Passed all audits and no EAR violations.

SKILLS

SAP/GTS

EAR

MS Office

WORK HISTORY

TEXAS INSTRUMENTS INC., MANCHESTER, NH

1994 – 2018

CONCURRENT FUNCTIONS

Prototype Project Coordinator: 2008-2018

Customer contact for projects from initial request to shipment.

Build samples according to project specifications.

Track status and update project databases.

Collaborate with multi discipline teams to resolved issues.

Segregate stock in restricted location to prevent mixing with production.

Sales Order creation and order release for shipment.

Confirm correct build factory, BOM, inventory, create/modify build sheets.

Arrange non-standard pack quantities to meet customer request.

Verify physical quantities match customer requirements before SO creation.

Supply Chain Coordinator; 2002-2018.

Shipping and receiving, Create FedEx and DHL waybills.

Import/export, ECCN, HTS, AES and pricing.

Count/split, pack, label and ship per ESD requirements.

Receive PO’s and cost to project IO number.

Manage inventory and stock room for devices under development.

Support new product teams buy submitting engineering build requests.

Trade Compliance Manager; 2006-2018.

Regional manager for six sites.

Deliver annual management updates and provide required GTC training.

Conduct and host internal GTC (Global Trade Compliance) audits.

Report results/findings to management and implement corrective actions.

Resolve import/export customs clearance delays.

Conduct spot audits to ensure export compliance and correct invoice errors.

Conduct denied parties screening and oversee site foreign visitor program.

Product Development and Reliability Technician 1997- 2002

Wafer probe, temperature characterization and final test

Run daily diagnostics on test equipment and run test reports.

Conduct destructive physical analysis (Burn In, Autoclave, HAST, etc.)

Specification document maintenance and internal audit team member.

Sr. Manufacturing Operator 1994-1997

Set up probe station, inspect probe card, verify and load correct test program.

Align probe tips, test set-up and upload wafer map and run daily diagnostics.

Shift Lead, Coat, align, develop and inspect image.

Volunteer for non-profit

Since 2006

10 years Special project team leader/planner;

6 years Volunteer financial analyst.

4 years weekly volunteer scheduling.

1year senior advocate.

EDUCATION

SOUTHERN NEW HAMPSHIRE UNIVERSITY, MANCHESTER, NH 1998 -2001

BS Technical Management.

NEW HAMPSHIRE COMMUNITY COLLEGE, NASHUA, NH 1996-1998

AS Computer Engineering Technology

TRAINING/REFRESHER

Alison.com

Diploma Six Sigma Revised 2017 3/2018

Diploma Supply Chain Management 3/2018

Certificate ISO 9001:2015 3/2018

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