Customer Service, Microsoft Office

AREA OF SKILLS

Customer Service

Merchandising

Admin

PROFESSIONAL SKILLS

Data Entry

Microsoft office

Research

CPR Certified

Excel

Google Maps

Type 50 wpm

PERSONAL SKILLS

Self-starter

Detailed

Reliable

Professional

CONTACT

Latoya Austin

M: 201-***-****

E:********************@*****.***

A: 545 Ocean Avenue, Jersey City, NJ 07305

Latoya Austin

PROFESSIONAL SUMMARY

Highly motivated, ambitious, quick learner. Who provide exceptional customer service and administrative office skills that meets the needs and expectation of the company policies. Effective communication with organization, problem-solving combine with professional telephone etiquette. Dedicated and demonstrate the ability to learn new and challenging tasks, resulting in optimum performance.

WORK EXPERIENCE

FEDEX- 1049 SECAUCUS RD, JERSEY CITY, NJ 07307

Seasonal Administration- October 2017-January 2018

Responsibilities included clerical and admin functions for any stations. Such as line haul, quality assurance and customer service. Fix incorrect address, repackaged damage packages. Sending back damaged goods to sender. All in a timely matter.

Gathered data of incoming packages to all managers in a report and emailed. So, they can review the work load.

Address any inbound calls from concerns customer.

Efficiently work through heavy work flows.

Plot new buildings so packages can be delivered to correct address on time.

Made sure all packages received correct labels such as hazardous material

Send out Independent contractors in linehaul with correct trailers and destination.

Fix any issues contractors may have in a timely matter

Track the in’s and out of contractors.

EDUCATION

Hudson County Community College

Early Education

Michaels Arts and crafts- 675 6th Ave, New York, NY 10010

Overnight Merchandiser- September 2015- October 2017

Some responsibilities setting up fixture, structure of products is appealing to customers, overstock is available when needed.

Building fixtures using POG

Putting products in color code so is more appealing to customers

Unload products off the truck in a timely manner

Made sure everything is clearly labeled

Make sure all overstock is pack away neatly and easy to find when needed

Nanny- Private Citizens

May 2011 – Present

My responsibilities include making sure she was always safe and secured when she is with me. Light house cleaning.

Made sure all problems were made aware to parents

Report progress of what was done throughout the day

Teach safety to child if any emergency might have accrued

Take child to school, home, doctor appointments, play-dates and other various places.

Macys- 20 Mall Drive East Newport Centre Mall Jersey City, NJ 07310

Merchandiser November 2011-November 2013

I was responsible to unload the trucks. Putting the merchandise in their assign area.

Unpackage all items and distribute items out in designated area.

Help with inventory when needed

Helping customers with any issues or concerns

Helping the replenishment area when needed

Also help pick up area from time to time with their online pick ups

Making sure all sale items is clearly marked

JCPenney- 1051 Green Arce’s Road S, Valley Stream, NY 11581

Sales Associate June 2009-March 2011

Responsible for selling and organizing items for customers to pick and choose from unlimited products.

Ensured key areas were replenished with top performing merchandise consistently.

Drove online sales consistently by upselling through JCPenney catalog.

Updating customer information on computer databased.

Educating clients on the company’s products and services

Dots- 345 Rockaway Turnpike, Lawrence, NY 11559

Sales Associate April 2006- June 2009

Responsible for promoting and selling company products.

Assisted in monthly floor resets required for each seasonal change.

Provide exceptional customer.

Maintained cleanliness of fitting rooms while assisting customers.

Managed cashier duties including drop offs and exchange at bank.

Contact this candidate