Customer Service Manager
Resume:
Jason D Conner
Contact
Tel: 336-***-****
E-mail :************@*****.***
Address
*** ********* **. ********* ** 27292
Profile
Objective
Seeking a challenging career that utilizes my skills in my area of competence and enriches my knowledge, and gives me a chance to be part of a team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth
Availability
8/27/2018
Key Skills
Proficient or familiar with a vast array of computer skills and software/hardware knowledge:
Windows
Word,
DHL, FEDEX Freight
Computer Hardware
Excel, Power point
Peachtree accounting, SharePoint, MS Access
UPS World ship, FEDEX
Networking Basics
International INCCO Terms & Laws. NCR POS Systems, SMART Inventory systems
Education
1994 to 1998
Plymouth South High School Plymouth MA
Graphic Design
1999 to 2000
Massasoit Community College Brockton MA
Applied Computer Science
1998 to 2002
2003 to 2004
USARMY FT. Knox KY
Leadership, Confidence.
Forsyth Community College Winston Salem NC
Sociology 101
Work Experience
NOREGON SYSTEMS
Warehouse Manger
August 2011 July 2018
Manager of the Order Fulfillment Dept. Taking orders from Distributors, & end users then handing off the orders to my team to process after I enter the order into the accounting system. In constant contact with suppliers and vendors. Price negotiations with said suppliers. Requesting purchase orders for Service License agreement customers for 3rd party software. In constant contact with customers and our sales team to provide the upmost in customer service and customer satisfaction. Maintaining inventory to ensure prosper stock levels.
Wal-Mart Stores Inc.
Customer Service Manager October 2010 to April 2011
In charge of front end;
Helped customers with their needs and take care of escalations;
Maintained nightly cash pulls from multiple registers;
Merchandising;
Supervised 10 + employees
Eyesaver International
International Shipping Manager/QC Supervisor
September 2006 to July 2010
Organization and supervision of the shipping Department;
In-charge of obtaining domestic/international shipping quotes;
Fork lift Cert
Re-wrote the SOP for the Shipping Department;
Customer Service
Supervised 30 + employees
Hutchison Allgood Printing Co.
Graphic Prep/ Shipping Dept (Corel Draw, Color Applied programs)
August 2004 to August, 2006
Prepped Samples for potential customers;
Regular shipping duties;
Ran a Fujifilm Color Plate Maker, and color corrected for Press;
Douglas Battery
Top Plate Burner
February 2002 to August, 2004
Welded, tested industrial batteries;
Trained in the sulfuric acid to water ratio;
Acknowledgements & References
u.s. army 04/98-01/2004
Silver star, marksman acknowledgement. Leadership & confidence.
Daily battalion meetings with all the NCO/Officers to better improve inter squadron communications.
Noregon Systems 06/2011-07/2018
Rock star nomination in 2014 for project ownership.
Weekly meeting with Directors, VP’s, and Project Managers for Order fulfillment updates.
Participated in monthly boards with CEO, CFO, and VP’s.
References:
Juan perdroza
Teresa Bailey
336-***-****- ***********@*******.***
dr. benjamin conner
venetta worrell.
ian hayes brett
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