Manager Customer Service

Michelle Doughty

*** *. ******* **. *********, OK 74464

E-mail:******@*****.*** Phone: 918-***-****

Experience

Dollar General August 2014- Present

Manager – Store Training Manager

•Recruit and Train Employees by evaluating and strengthening performance

•Evaluate operating reports to identify business trends

•Weekly inventory management using PIA, Nones and Tones and damage processes.

•Insure that Mag is properly followed

•Maintaining a clean, well-organized store; insure that stores adequately equipped with tools necessary to perform required tasks

•Follow company policies and procedures as directed by employee handbook and SOP

•Provide excellent customer service

•Train new store managers to effectively and efficiently run their stores.

Shoe Dept June 2010- June 2012

Manager

Continually exceeded all sales goal

Shrink Down

Resolve customer complaints regarding sales and service.

Plan and direct staffing, training, and performance evaluations to develop and control sales.

Kum & Go August 2004 - September 2008

Assistant Manager

Resolve customer complaints regarding sales and service.

Loss Prevention

Braum’s July 2007 - April 2008

Night Shift Supervisor

Managed a crew of 10 people

Cleaned and maintained the store

Stocked

Made sure customer orders were out on time

Education

Haileyville High School Haileyville OK August 1998 - May 2002

Diploma

GPA 4.0

Skills

Highly organized

Able to manage a large group effectively

References available upon request

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