Customer Service Office Assistant

HERMINIA SMALL

Cheektowaga, NY ***** 716-***-**** ******.**@*****.***

Office Assistant

Hardworking professional eager to leverage over 20 years of customer service and administrative experience to secure an office assistant position. Thrives in fast paced working environments.

Key Skills

Microsoft Office

Detail Oriented

Records Keeping

Prioritization

Communication

Policy Implementation

Organization

Customer Service

Time Management

Data Entry

Audits

Telephone

Experience

Loan Delivery Specialist

02/2015 to 10/2017

M&T Bank

Entered information into computer systems and utilized various delivery systems for to transmit data electronically

Ensured delivery of individual /pools of mortgage files to various investors and monitored deadlines to avoid penalties

Identified and corrected discrepancies, audited whole loans and identified missing information that would prevent loan purchase by the investor

Performed clerical functions as needed e.g. filing, copying, scanning, printing, uploading documents

Completed other related duties as assigned

Mortgage Service Specialist

04/2011 to 06/2013

Bank of America

Performed process support for important documents needed for the modification pre- approval process

Performed extensive research to loan files prior to producing modifications and submitting for final approval

Acted as an advocate between the client and customer, advised both parties as needed

Completed special projects for other departments relating to MHA/HAMP product

Trained and coached new employees

Counter Clerk

03/2009 to 03/2010

Sparkler Cleaners

Engaged in excellent customer service when effectively cashing out customers

Handled and processed all customer inquiries regarding dry cleaning policy

Sales Associate

04/2009 to 11/2009

Sears Department Store

Accurately cashed out customers and processed exchanges, returns and refunds

Maintained department stocks in a neat and organized order, assisted customers as needed

Receptionist

01/2009 to 03/2009

Esther Guylas Tax Service

Performed routine office duties such as operating the phone system, filing, copying, scanning, faxing, etc.

Processed client paperwork according to company policy

Leasing Agent

02/2001 to 12/2005

Oakwood Properties

Acted as Customer contact regarding viewing/securing housing

Ensured that all documentation was properly possessed, collected necessary payments

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