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Customer Service Manager

Location:
San Mateo, California, United States
Posted:
August 29, 2018

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Resume:

Kelly Wong

530-***-**** ac6u3o@r.postjobfree.com

Education

SAN FRANCISCO STATE UNIVERSITY Graduated May 2018

Bachelor of Science, International Business

Experience

VERACYTE June 2018-Present

Billing Associate

Executed project which helped billing team improve timely filing limits and clean claim submissions for cash collections.

Created and reviewed medical policy grid which enabled specialists to appeal and collect payments from payors.

Managed daily correspondence for California and Texas branches to ensure timely appeals and posting of payments.

Created a workbook which analyzed 5,000 compiled claims to compare cash collections, in a period of 3 weeks.

Extracted and organized data to build weekly reports on patient metrics to present to leadership team.

THE ENCLOSED January 2018-May 2018

Operations Intern

Evaluated fulfillment center operations and provided process improvement suggestions to leadership.

Analyzed and reviewed inventory to prevent overstock or shortage.

Managed vendor communications related to product deliveries and shipment requirements prior to delivery.

Implemented cost reduction sheets to create effective strategies for the organization to manage cost drivers.

MOONGATE CHINESE RESTUARANT January 2012-January 2017

Manager

Maximized retention by providing superior customer service (Ex: assisted customers in menu choice,

answered inquiries, resolved customer’ issues, and monitored dining room).

Analyzed finances for daily/quarterly/annual books.

Ensured timely arrival and scheduling for biweekly supply shipments through communication with suppliers.

Executed Japan Relief Fundraiser raising $10,000.

BUILDING OWNERS AND MANAGERS ASSOCIATION PROGRAM May 2017-September 2017

Mentee

Built relationships with tenants to support the extension of lease agreements (Ex: Transamerica Pyramid, Ferry Building, 475 Sansome).

Oversaw upcoming projects to increase tenants’ satisfaction and retention (Ex: implementation of gym, showers, and updating of elevators).

Analyzed operational costs of each fiscal year to maximize distribution of financial budget.

CABLE PRODUCTIONS January 2017-March 2017

Intern

Worked with multiple channels to negotiate price and source writing content.

Implemented use of cloud computing to better maintain records on file.

Student Organizations

ALPHA KAPPA PSI, PSI KAPPA CHAPTER February 2017-June 2017

Mu Pledge Class – Director of Professional Development

Executed and hosted workshops to help students start their professional identities: “How to Impromptu”,

“Let’s Get LinkedIn”.

Internship/Networking Coordinator July 2017-December 2017

Founded a new consultant position to reach the needs of peer’s career interests.



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