ac6u3f@r.postjobfree.com Mobile 540-***-****

Tracy Lamb

** *** ********* ***** ********, VA 22554

Summary

Dynamic Store Manager with high volume experience up to 12M stores, with an established track record of building teams, driving sales and exceeding bottom line results. Proven ability to develop, train, and manage associates in high volume stores to maximize sales, profitability, increase customer satisfaction, streamline productivity and control costs. Identify core problems and increase revenue. Over 20 years experience. My reputation is centered on delivering results by creating a positive, motivating, high performing and inspiring culture.

Skills and Expertise

*Sales driven *Effective planning *Payroll control *Asset protection

*Customer service excellence *Team building *Visual Merchandising *LP training

* P&L management *Training/development *Shrink reduction *Problem solving

*Performance management *Hiring top talent *Project manager *Motivates team

*Competitive leader *Strategic/Analytical *District trainer/pilot store *Planning

Professional Experience

Fallas Stores, Woodbridge Va. 12/16-Present

Store Manager

3.4M store. Managing 4 managers and 25 associates. Weekly Leadership

meetings to plan and execute sales. Exceeding sales 24.9% to LY. 2.3% in shrink

reduction. Selling through “item of the day” merchandise. Markdowns 94%, and

100% on the QR Process. Opening new stores, and training new Store Managers.

Hancock Fabrics, Manassas & Fredericksburg Va. 3/14 – 11/16

Store Manager

1.5M store. Managing 5 managers and 14 associates. Weekly Leadership

Meetings to plan and execute sales by 9.8%. Building, coaching, developing, and

motivating the team to exceed company expectations. Being #1 in the company for

Designer Deals, PC conversion, comp sales and contest items. Having a 1.2% shrink reduction.

Top 10 in the company for customer satisfaction. Training to add on sales to

increase average ticket. Hancock Fabrics is going out of business, and I closed 3 Hancock Stores.

Personal loss 2/13 – 3/14

David’s Bridal, Springfield, Va. 3/12 – 2/13

Store Manager

8M store. Managing 3 managers and 29 associates. Coaching, training and developing to

ensure customer service. Customer service score of 92% company goal 75%. Weekly training

on new merchandise to dress the Bride “head to toe” to increase sales weekly by 10%.

Floor Management to ensure we would close the sale and the Bride had an awesome

experience. Team training to ensure quality add on sales to improve AVT. Closing the sale.

Ross Stores, Springfield, Va. 4/10 – 3/12

Store Manager

12M store. Managing 17 managers and 175 associates. Ranked #1 in the company out of 60 high volume stores in 29.2% sales increase, 1.33% inventory results with a company goal of 2.48%, 95% customer service, 4.5% sizing score and 1.67% markdown results. Develop IDP’s on 8 ASM’s. Introduced a new program in the stockroom which increased productivity leading to larger shipments and resulting in a sales increase of 13.9%. LP training and development. LP audit 95.2%. District pilot store for the company.

TJMAXX, Stafford, Va. 11/06 – 4/10

Store Manager

6M store. Managing 7 managers and 55 associates. Increased sales 42% over LY. Best Comp sales in the district by 15.9%. Best inventory in the district 3 years in a row at 1.6% reducing shrink by 2%. 95% on corporate audit. Top in the region for comp sales, charitable promotions and controllable profit. Double digit sales increases yearly. Promoted 2 ASM’s to SM’s. Weekly training for visual merchandising to maintain coordinating outfits together to increase sales.

Petco, Dale City, Va. 1/06 – 11/06

Store Manager

6M store. Increased product in-stock position from 78% to 98.5% leading to a sales increase of 17% over LY. District trainer for new Store Managers, and District trainer for every new associate to be certified to care for all animals before working. Reduction in shrink results by 3.5%. District audits were 98%. Restructured 4 broken stores.

Jo-Ann Stores, Woodbridge, Va. 1/99 – 1/06

Store Manager

2M store. Managing 5 managers and 45 associates. Increased sales 35.2% to LY. In-stock position of 97%. Ordered merchandise for the store. Restructured 7 broken stores. Top in the district for controllable profit. District captain in charge of all inventories for Virginia and Maryland stores. Leadership meetings to coach, train, develop associates to assist customers to maximize sales.

District trainer for new Store Managers. Project manager for 4 new stores. 97% audit score. P&L management.

EDUCATION

Licensed Certificate in Business Management, Fairview, Ohio

Cosmetology License, Fairview, Ohio

CPA Certification, Fairview, Ohio

Principals of Real Estate, Stafford, Virginia

PROFESSIONAL DEVELOPMENT

Leadership Foundations

Auditing for Business

Leadership Team Development

Leadership Business Development

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