Manager Customer Service

Daniel Briones

**** *** ****** ** *, TX ***** Mobile NO. 915-***-**** ********@*****.***

OBJECTIVE

Eager to accept a challenging position that provides opportunities for additional training and potential advancement. Where I can effectively utilize my expertise in human relations, project management, staff recruitment and retention.

WORK EXPERIENCE

REALTOR®-Real Estate Agent

February 2006 - Present

Century 21 APD Associates 6601 Montana Avenue El Paso, Texas 79925

Real Estate/Property Management

Solicit potential clients to buy, sell, and rent properties

Advise clients on prices, mortgages, market conditions, and other related information Compare properties to determine a Comparative Market Analysis (CMA)

Promote properties through advertisements, open houses, and listing services

Take prospective buyers or renters to see properties

Present purchase offers to sellers for consideration

Mediate negotiations between the buyer and seller

Ensure all terms of purchase contracts are met

Purger

February 2004 - February 2007

HOV Services/Lason 2601 East Yandell El Paso, Texas 79903

Other/Not Classified

Micro filmed Medical, Legal, and non-Legal documents.

Sales Associate

August 2000 - October 2001

Ross Dress for Less 655 Sunland Park Drive El Paso, Texas 79912

Retail

Assisted customers with purchases and returns

Maintained cash register-Cashier

Responsible for displaying merchandise

Stock work

Assembler

September 1997 - October 1999

ICS Advent (Now Kontron) 14118 Stowe Drive Poway, California 92064-7147

Manufacturing - Other

Assembled OEMC chassis and ATX power supplies ISO-9000/9001 certified

Inspected and rejected defective parts

Maintained daily inventory

Material handling

Shipping department

Assistant Manager/Manager

April 1997 - September 1997

Designer Shoe Warehouse, now Shoe Pavilion (Bankrupt) 4240 Kearny Mesa Road,

STE 111 San Diego, CA 92111

Retail

Assisted the store manager in daily operation of the store (occasionally assuming store responsibility in his absence)

Provided exceptional customer service to every existing & new potential customer

Delegated work and gave tasks to individuals to do

Assisted a work force of 6-8 for a family run designer shoe store, resolving all staff conflicts, rosters, hiring and training new staff and monitoring work practices amongst the sales associates

Maintained weekly inventory on merchandise ordered products in demand to increase sales and loss prevention

Opening and closing the store and ensuring the security of the building

Took responsibility of companys bank deposits as required by Corporate office

Assistant Manager/Manager

May 1990 - January 1996

Trans World Music Corporation, Music Express (No Longer in Business) El Paso, TX

Retail

Handle the cash register including all cash and credit sales plus refunds and exchanges

Maintained inventory levels, monitored merchandise (through Telxon),

provided feedback to buyers regarding trends in music and accessories

Entrusted to manage the store in the manager’s absence, opened and closed the store functions

Delivered prompt courteous customer service and professionally resolve customer issues

Supervised up to 6 sales associates

Prepared weekly sales goals

EDUCATION

Certification,

December 2003 - August 2005

El Paso Community College, Valle Verde Campus 919 Hunter El Paso, TX 79915

Certificate of Completion Real Estate

Texas License number 0555577 Expiration Date: June 30, 2020

High School or equivalent,

August 1986 - May 1988

Austin High School 3500 Memphis Avenue El Paso, TX 79930-5399

References available on request:

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