Customer Service Social Media

Alicia Cavazos

(***) - *** - **** ● *************@*****.***

https://www.linkedin.com/in/alicia-cavazos-325329146/

CAREER OBJECTIVE

Seeks to gain knowledge in the administrative department of a healthcare provider or related business and to establish good relations with peers and mentors.

SUMMARY OF QUALIFICATIONS

●Oversight of data entry to uphold data integrity while handling sensitive client information

●Customer service skills developed during 3 + years’ work experience

●Excellent communication skills with experience in translating documents

●Leadership and organizational skills in assisting peers and customers

EDUCATION

The University of Texas at San Antonio August 2018

Bachelor of Arts in Multidisciplinary Studies

●Concentrations in Biology, Business, and Health

Northwest Vista College; San Antonio, TX May 2014

Associate of Arts and Engineering

EXPERIENCE

De Mott McChesney Curtright & Armendariz LLP (DMCA) Legal Assistant;

San, Antonio, TX April - July 2018

●Upheld the integrity of the firm’s records by entering detailed and accurate client data.

●Requested, prepared, and completed legal forms with clients.

●Responded to inquiries from current clients, ensuring that they had all information needed to prepare for their cases.

De Mott McChesney Curtright & Armendariz LLP (DMCA) Clerical Assistant;

San, Antonio, TX August 2017 - April 2018

●Organized and led the development of quality management systems via ISO-9001 certification for the firm

●Utilized software to update and extract information, gathering and reviewing necessary client documents as needed.

●Assisted with other projects as needed, including projects aimed to improve the effectiveness of the firm as a whole in personnel relations.

Target Guest Service Attendant; San Antonio, TX May 2016 – August 2017

●Managed the front end and looked for opportunities to go above and beyond guest expectations, also providing support to the team’s questions and concerns.

●Created a friendly and welcoming environment that generated sales and customer loyalty, serving 100-150 customers a day.

●Proactively identified guest needs by remaining accessible and visible at the front of store, responding to alerts immediately, and calling for assistance if needed.

●Also cross-trained in multiple departments of the store, providing service where needed.

United Vision Assistant; Laredo, TX May – August 2015

●Managed international and local shipments by phone, computer, and other technological devices.

●Provided close supervision of logistics, ensuring all products were accounted for.

●Facilitated communication between headquarters in Laredo, TX and vendors from the United States and Mexico.

ADDITIONAL SKILLS

●Fluent bilingual in Spanish/English

●Microsoft Office - Word, Excel, PowerPoint, Outlook, and Access

●iOS and Social Media

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