Professional Administration

Deleta Hayden

***** ****** ***** *****, *********, FL 33578 813-***-**** *********@***.***

Professional Summary

Experienced HR Coordinator that provides general administrative support.

Assist in the execution of various HR policies, programs and procedures.

Maintain confidentiality and the flexibility to assist different levels of staff.

Customer Service professional with extensive experience in providing excellent customer service, answering high volume of calls, billing and claims processing.

Strong experience in processing information using multiple databases, listening to the customer queries patiently and solving it, responding to the problems of the customer promptly and looking after the customer accounts and updating their transaction status.

Experienced in auditing insurance claim forms and patient statements, handling all contracts, appeals and third-party billing, processing all medical billing and claims for a diverse patient base.

Assisted in onboarding process including introduction to the organization, assisting with completion of new hire paperwork, and providing necessary training

Managed employee personnel files and documentation

Served as back-up payroll processor as needed

Ad-hoc projects, social media consultant.

Excellent verbal, written and interpersonal communication skills.

Strong organizational and time management skills.

Competent administrative professional supporting the underwriting process with effective document evaluation, report writing and file management skills. Proficient in issuing quotes, gathering details and reviewing renewal requests. History of being an effective team member with full understanding of the underwriting process and team needs. Well-versed in using Excel to create and update tracking spreadsheets.

Skills

Customer Service

Inbound and outbound call Intake

Typing speed of 50+ wpm

MS Word, MS PowerPoint, MS Outlook, MS Access, MS Excel. QuickBooks/Intuit, Accounting

Medical Biller and Claims Processor

Risk management processes and analysis

Self-motivated

Skilled in Microsoft Applications

Team leadership

User interface understanding

Strong verbal communication

Data management

Hardware evaluation

Debugging proficiency

Methodology implementation

Materials preparation

Conflict resolution

Data analysis

Client assessment and analysis

Document scanning

Team liaison

Extremely organized

Data entry

Clerical support

Powerful negotiator

Collections/Retention/QA

Work History

Global Support Emergency Specialist, 11/2017 to Current

UnitedHealthcare Global Insurance – Tampa, FL

Provide excellent customer services, answers high volume of calls.

MicroStrategy experienced.

Experienced user of UHA Portal and/or Hygeia.

Provides excellent research and document reporting to IT.

Has strong analytical and problem-solving skills with regards to operational documentation.

Understands the medical industry and/or healthcare management.

Exceptional organizational and multi-tasking abilities as well as work in a fast paced, action-oriented environment.

Provides detailed work with a high degree of accuracy in an ever-changing environment.

Can work with a diverse group of people to accomplish customer driven goals.

Knowledgeable on how to handle and always remain calm in stressful situations and conduct yourself in a professional manner.

Excellent verbal and written communication to ensure understanding on all levels of the business.

Customer Service Representative, 05/2017 to 09/2017

One Touch Direct – Tampa, FL

Retention.

Provides excellent customer services, answers high volume of calls.

Processing information using multiple databases.

Knowledgeable about company, products and services.

Listen to the customer queries patiently and solve it or forward the problem to the superiors, when necessary.

Respond to the problems of the customer promptly.

Look after the customer accounts and update their transaction status.

Provides Customer Service with a smile!.

Handling Inbound and outbound calls.

Support Specialist I & Screener I, 10/2015 to 10/2016

Macy's Employment Center – Clearwater, FL

Ensure 100% WOTC posting compliance, Dual monitor's visual display.

Screening all open positions for employment process using multiple databases.

Ensure 100% WOTC screening compliance.

Talent acquisitions for both Macy's and Bloomingdales.

Office Manager, 10/2011 to 12/2015

New Directions for Change – Brooklyn Center, MN

Determined personnel needs, created job descriptions, identify, evaluated methods.

of recruiting and posted job advertisements.

Sourced resumes, prescreen candidates, scheduled and participated in interviewing.

qualified applicants.

Work with hiring manager(s) post-interview to evaluate candidates and identify top candidates.

Manage the pre-employment screening process and determine best course of action.

Assist in onboarding process including introduction to the organization, assisting with.

completion of new hire paperwork and provided the necessary training.

Managed all aspects of client services on a daily.

Processed all medical billing and claims.

Research expertise for patient or provider information.

Handled all contracts, appeals and third-party billing.

Medicare/Medicaid knowledgeable, including billing for Medicare/Medicaid claims, collections, and denials

Executive Assistant, 08/2014 to 07/2015

Brakins Consulting & Psychological Services – Golden Valley, MN

Provide administrative and business support to the Director of a Psychologist Clinic and supported other members of the executive management team.

Processed all medical claims, via clearinghouse.

Maintain Director's calendar/schedule plan and schedule meetings, teleconferences, and travel.

Negotiated favorable terms and pricing agreements with providers, vendors, caterers.

Processed all medical billing and claims for a diverse patient base and audited insurance claim forms and patient statements.

Research expertise for patient or provider information.

Healthcare benefits expertise: Co-pay, deductibles, network coverages.

Excellent verbal, written and interpersonal communication skills.

Strong organizational and time management skills.

Ability to exercise discretion, sound judgment, tact, and diplomacy in all communications.

Provided follows ups on all tasks with HR members/clients.

Provided clear updates on status of tasks set forth from day to day.

Facilitate HR processes - members and clients.

Answered employee requests and questions as needed.

Conduct audit of personnel files.

Assist with the interview process of potential candidates.

Create and maintain employee files.

Consulted on legal compliance as it relates to obtaining, sorting and managing electronic information.

Knowledgeable of HR management practices and a committed HR professional.

Assist in extra projects as determined by HR leadership, great team player.

Certifications

Computer Software & Data Entry Specialist II, Minneapolis Community College, Minneapolis, MN (Certificate)

Microsoft Applications/QuickBooks, Lasalle Computer Technology Center, Tampa, FL (Certificate)

Education

Associate of Applied Science: Microsoft Application/QuickBooks, 2018

Lasalle Computer & Technology School - Tampa, FL

Bachelor of Science: Business Management, 2001

Cardinal Stritch University - Milwaukee, WI

Associate of Science: Human Resource Administration, 2001

Cardinal Stritch University - Milwaukee, WI

Associate of Applied Science: Data Entry/Computer Operations, 1984

Minneapolis Community and Technical College - Minneapolis, MN

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