Client Services Professional
Resume:
Karen
Barnes
Client Services
Professional
Personal Info
Address
Casa Grande, AZ 85122
Phone
***************@*****.***
Citizenship
US Citizen
Skills
Client Relations
Expert
Business Correspondence
Expert
Customer Service
Expert
Order Processing
Expert
Purchasing
Advanced
Attention to Detail
Advanced
Multi-Tasking
Expert
Office Management
Advanced
Issue Resolution
Expert
Client Services Professional with over 10 years of experience in account, vendor, asset management, IT and electronics procurement. Dynamic and self-motivated with exceptional organizational and time management skills. Adept in handling all functions of order processing from origination to delivery while performing many other standard administrative duties. Can execute tasks with extreme detail and communicate with ease while meeting deadlines. Experience
2017-02 -
2018-03
Tech Support Analyst, Assoc.
US Foods
• Provided base level IT support to non-technical personnel within the business.
• Engaged and escalated higher level IT support technicians when appropriate.
• Installed software applications via desktop tools - ie: BigFix and LogMeIn. Coordinated product purchases with vendors for software licenses and contract renewals.
•
• Provided administrative support to management for various presentations.
• Led conference calls with Corporate to create process improvements. Reviewed and maintained technical documentation and procedures in Sharepoint.
•
• Managed and monitored the status of multiple projects utilizing Jira.
• Enthusiastically participated in job related training. Utilized HP Service Manager system to track actions for call management purposes.
•
• Followed up with clients to ensure optimal customer satisfaction and resolution. 2011-06 -
2017-02
Centralized IT Admin / IS Security Coordinator
US Foods
Coordinated all employee events for 67 division across the country - new hires, division transfers, position changes and terminations.
•
Managed a queue of one hundred plus requests daily for application access and processed to completion.
•
Created and implemented role based standards by job title to provision users upon hire.
•
Processed security access requests for various required applications and allocated appropriate licensing.
•
• Supported local IT with provisioning issues and escalations.
• Created and maintained technical documentation via Sharepoint.
• Participated in special projects, evaluations and process improvements. 2007-04 -
2009-11
MAC Coordinator
ProNet Solutions
Initiated and sustained strategic relationships with CEO's, CFO's, IT Managers and Operations Managers for various privately held Community Banks.
•
Managed vendor relations and purchased equipment - hardware (servers, routers, switches, pc's, laptops, and tablets) and software applications.
•
• Full asset management of hardware according to life cycle.
• Software license management and renewal of contracts.
• Tracked all certificates, license keys and media for various applications.
• Coordinated return material authorizations and exchanges. Supervised invoice processing, purchase orders, credit memos, payment transactions and expense reports.
•
• Created documentation and training manuals.
• Trained new employees for the MAC - (Move, Add, Change) position. 2006-08 -
2007-04
Client Care Specialist
Standard Register
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
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• Tier 2 support for HP employees, re-sellers and agencies.
• Maintained access databases of client information.
• Processed all literature publication orders for HP worldwide.
• Monitored rejected orders and resolved issues.
• Processed return material authorizations to warehouse. Detailed outlined of billing costs per cost center monthly via excel for all HP executives.
•
Education
Carl Schurz High School
Business Administration
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