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Client Systems Technician / IT Support

Colorado Springs, Colorado, United States
$45,000-60,000 (depending on benefits)
August 29, 2018

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Colorado Springs, CO


Information Technology Specialist and Military Veteran with a Secret Security Clearance and 4 years of proven experience in the United States Air Force. Accomplished measurable results in a dynamic, fast - paced environment. Possess a comprehensive background in Configuration, Design, Troubleshooting, Maintenance, and Support Management derived from conducting domestic and global operations in United Kingdom. Managed risk upon multiple lines to protect assets, property, and equipment valued over $1M while meeting the expectations of senior leadership. Possess extensive knowledge in System Administration, Classified Material Handling, and Network Security Procedures. Career supported by a vast amount of experience and training.

Network Configuration


Data Analysis

Information Assurance

Customer Service

Asset Management

System Analysis / Repair


Microsoft Office Suite


United States Air Force – RAF Mildenhall, United Kingdom 2013 – 2017

Client Systems Technician Team Lead

Installed, diagnosed, upgraded, replaced, configured, maintained, and repaired software issues for Windows XP, Window Vista, Windows 7, Windows 8 and Microsoft Office systems that access military, Federal, and commercial networks

Joined PC's to the local Domains as required and connected to network printers/Performed custom TCP/IP configurations of desktops as required

Provided customer support to users on both NIPR and SIPR networks; monitored unclassified and classified metropolitan area networks

Provided secure classified message handling store/forward service--global intelligence dissemination to US warfighter/planners

Responded to classified and unclassified trouble tickets; maintained system operability during upgrade of systems during tech refresh

Imaged and configured 500+ laptops/tablets with VPN functionality; extending mission capabilities to members who deployed

Managed and maintained the iPhone program for the 352 Special Operations Wing

Maintained 24/7 mission readiness of In-Garrison and tactical support of 1.2k personnel for the 352 Special Operations Wing

Controlled and configured classified/unclassified network access for Joint Air Operations Center in support of the daily operations of Special Operations Command Europe (SOCOM)

Installed and managed 22 unclass/classified systems and assisted multinational special operations personnel for the Trident Juncture NATO exercise

Accomplished routine system audits; maintaining network security and ensuring compliance with SOCOM Headquarters directives


Advanced Skills Course Client Systems

Implementing and Managing Windows 10 (M20697-1)

Administering SCCM and Intune (M20696)

High School Diploma


CompTIA A+ (801, 802)

CompTIA Security+


Software: Microsoft Office, VMware, JAMF

Operating Systems: Mac / Microsoft Windows / Linux

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