TRENTON THOMPSON
Colorado Springs, CO
ac6u0f@r.postjobfree.com
PROFESSIONAL SUMMARY
Information Technology Specialist and Military Veteran with a Secret Security Clearance and 4 years of proven experience in the United States Air Force. Accomplished measurable results in a dynamic, fast - paced environment. Possess a comprehensive background in Configuration, Design, Troubleshooting, Maintenance, and Support Management derived from conducting domestic and global operations in United Kingdom. Managed risk upon multiple lines to protect assets, property, and equipment valued over $1M while meeting the expectations of senior leadership. Possess extensive knowledge in System Administration, Classified Material Handling, and Network Security Procedures. Career supported by a vast amount of experience and training.
Network Configuration
Troubleshooting
Data Analysis
Information Assurance
Customer Service
Asset Management
System Analysis / Repair
Communication
Microsoft Office Suite
PROFESSIONAL EXPERIENCE
United States Air Force – RAF Mildenhall, United Kingdom 2013 – 2017
Client Systems Technician Team Lead
Installed, diagnosed, upgraded, replaced, configured, maintained, and repaired software issues for Windows XP, Window Vista, Windows 7, Windows 8 and Microsoft Office systems that access military, Federal, and commercial networks
Joined PC's to the local Domains as required and connected to network printers/Performed custom TCP/IP configurations of desktops as required
Provided customer support to users on both NIPR and SIPR networks; monitored unclassified and classified metropolitan area networks
Provided secure classified message handling store/forward service--global intelligence dissemination to US warfighter/planners
Responded to classified and unclassified trouble tickets; maintained system operability during upgrade of systems during tech refresh
Imaged and configured 500+ laptops/tablets with VPN functionality; extending mission capabilities to members who deployed
Managed and maintained the iPhone program for the 352 Special Operations Wing
Maintained 24/7 mission readiness of In-Garrison and tactical support of 1.2k personnel for the 352 Special Operations Wing
Controlled and configured classified/unclassified network access for Joint Air Operations Center in support of the daily operations of Special Operations Command Europe (SOCOM)
Installed and managed 22 unclass/classified systems and assisted multinational special operations personnel for the Trident Juncture NATO exercise
Accomplished routine system audits; maintaining network security and ensuring compliance with SOCOM Headquarters directives
EDUCATION / TRAINING
Advanced Skills Course Client Systems
Implementing and Managing Windows 10 (M20697-1)
Administering SCCM and Intune (M20696)
High School Diploma
CERTIFICATIONS
CompTIA A+ (801, 802)
CompTIA Security+
TECHNICAL SKILLS
Software: Microsoft Office, VMware, JAMF
Operating Systems: Mac / Microsoft Windows / Linux