Brandy A. Phillips

*** ******** ****** ***** ***#16201 Henderson, NV 89052 Cell: 253-***-**** Email: ac6tzz@r.postjobfree.com

QUALIFICATIONS:

I am looking to obtain a position within an organization that will leverage my skill set. I am experienced with organizational strategies, and measures for continuous improvements and efficient business practices while being an effective team player. Meeting sensitive project deadlines and requirements while performing multiple tasks within fast-paced environments is where I thrive. I respond rapidly and appropriately to changing circumstances and make astute decisions to effect positive change.

EDUCATION:

Pacific Lutheran University, Tacoma WA Bachelor of Arts in Psychology, 2004-2008

Strayer University, MBA Graduation Date 12/2016

PROFESSIONAL EXPERIENCE:

Zions Bank, Regional Executive Administrative Assistant (January 2016-July 2017)

Assist in preparation of formal Board presentations.

Manage the budget preparation and control activities including travel and expense management.

Prepare and control of records, statistics, and reports regarding operations, personnel changes, etc

Administer programs, projects, and/or processes specific to the operating unit served.

Serve as administrative liaison with others within and outside the company including CEOs and executives regarding administrative issues related to purchasing, personnel, facilities, and operations.

Verizon Wireless (October 2009 – December 2015)

Business & Government Customer Operations Technical Solutions Administrative Assistant (October 2013 – December 2015

Provide administrative support to department Associate Directors and department leadership & management. Tasks include but are not limited to scheduling appointments, coordinating meetings and conferences between inter-departments, and data entry, maintaining and ordering office supplies.

Assemble, compile, and maintain data as directed for reports, presentations and various ad-hoc projects

Reconcile and maintain all leadership expense reports in conjunction with maintaining department budget

Coordinated and conducted interviews with candidates to meet HR hiring deadlines

Created hiring timelines of new hires within HR

Researched, planned, and implemented training programs to develop existing staff competencies and facilitate recruiting and interviewing workshops.

Coordinate on-site events and conference meetings with various business partners & vendors

Business & Government Customer Operations Fulfillment Coordinator (April 2012 – September 2013)

Responsible for processing complex equipment and maintenance orders for high valued business customers and the sales teams.

Contact customers via email and/or outbound call to advise status of order correspondence.

Ability to manage service level response times and resolving escalated and/or urgent issues for the Sales Team, Information Systems, Marketing, Legal and other departments and internal teams.

Help identify trends and make recommendations to streamline processes and procedures by running reports for the customers or the internal teams.

Assisted in training the department on processing email orders as well as policy changes within the company.

Business & Government Customer Operations Coordinator (August 2011 – April 2012)

Provided customer support to businesses ranging from small to medium businesses to larger national companies

Troubleshoot and resolved account issues including, billing, order status, pricing, delivery, and activations setup

Communicated complex technical information clearly and concisely, adjusting terminology and language to suit the needs of the customer

Explained features and benefits of Verizon products and services and made appropriate recommendations based on the customer’s needs

Demonstrated proficient call handling skills by eliciting relevant facts through questions geared to callers’ level of understanding to efficiently and effectively determine the nature of their problem or interest in order to address the reason for their call

Verizon Wireless; Bellevue WA, Recruiter (October 2010 - October 2011)

Conducted pre-screen interviews with candidates in person and over the phone to generate qualified candidates for hire

Attended job fairs, open houses, and college events to recruit for Verizon Wireless’ retail stores to ensure a diverse candidate pool

Oversaw the hiring of employees in the Washington, Idaho and Oregon areas

Executed the nationwide initiative to hire 100 employees within 6 months

Conducted compensation review and negotiations with hiring decisions

Monitored metrics and achieved targets to ensure that the region’s recruiting and hiring goals were met

Assisted with I-9 and E-verify of new hires

Verizon Wireless; Tacoma, WA, Customer Support, (October 2009 – July 2011)

Conducted bill analysis to advise customers about service plans appropriate for their needs

Troubleshot and resolved cell issues related to Verizon’s products and services such as mobile devices and laptops.

Provided account management services for customers by answering billing inquiries, setting up new service, and making overall changes to account

Promoted and sold Verizon’s products and services such as data features and mobile devices in store and online

Tracked store inventory, replenished stock, and ordered products

SKILLS:

Able to partner and establish cooperative working relationships with diverse business partners

Organized and skilled at planning and coordinating efforts towards completing tasks

Proficient in using Microsoft Office Solutions (Word, Excel, Outlook & PowerPoint)

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