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Customer Service Data Entry Administrative Assistant

Fredericksburg, Pennsylvania, United States
August 27, 2018

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Fredericksburg, PA *****


Dynamic, driven, and dedicated Administrative Support professional eager to contribute with a positive attitude, great attention to detail and accuracy, and a desire to succeed in a fast-paced office environment.

Work Experience

Administrative Assistant

Covanta Environmental Solutions Myerstown -

Myerstown, PA September 2017 to Present

With skills including: answering phones as needed, entering profiles into NetSuite and pre- billing non- hazardous materials (data entry daily), working closely with the accounting clerk entering vendor invoices and sending invoices to customers First Impressions Coordinator

Murray Securus Insurance Associates -

Lancaster, PA August 2016 to June 2017

With skills including: operated switchboard for 7 locations, processing and distributing mail, handling client payments, updating and creating new procedures for various departments, scheduling and planning

Merchandising Execution Associate

The Home Depot - Lebanon,

PA February 2013 to April 2016

With skills including: cleaning displays/beams, resetting bays to planogram, bay integrity and price changes, providing excellent customer service, communication with department heads and managers, safety captain and marketing captain for team Volunteering/Awards

Student Assistant

Harrisburg Area Community College - Harrisburg,

PA March 2014 to June 2014

With skills including: organization and prioritizing projects, attention to detail and accuracy, proficient in Microsoft Office, scheduling and planning, effective oral and written communication skills, working independently and as part of a team with reporting to two supervisors Activities Aide

Twin Oaks Rehabilitation Center - Palmyra,

PA May 2012 to October 2012

With skills including: planned and facilitated activities for residents such as games, computer instruction, crafts, etc., transported residents to/from activities, documented residents participation in activities

Fitness Center Receptionist

The Hershey Company - Hershey, PA

2009 to 2012

With skills including: greeted and assisted guests in person and on the phone, addressed issues with Fitness Center software application, completed projects for Fitness Center staff

(internet research, bulletin board postings, etc.) Associate Deduction

Analyst The Hershey Company -

Hershey, PA June 2011 to

December 2011

With skills including: contacted customers by phone/email to resolve payment issues, followed up with customers if payment was not received, recoded cases to resolve case issues, provided excellent customer service, completed data entry in SAP (created and modified customer dispute cases), used SAP, Excel, and Outlook daily, provided support to multiple teams (transportation, AR, AP, etc.)


A.A. in Administration Office Management

Harrisburg Area Community College - Harrisburg, PA 2012 to 2016


Customer service, excellent customer service skills, excellent organizational skills, Receptionist, Retail Sales


Dean's List

December 2015

Dean's List, HACC

Additional Information

Professional Skills

• Strong oral and written communication skills

• Ability to organize and prioritize projects

• Ability to work independently and as part of a team

• Excellent organizational skills

• Excellent customer service skills

• Exceptional attention to detail and interpersonal skills Technological Skills

• Ability to type 65+ WPM

• Internet savvy and advanced in MS Office Suite applications

• Strong ability to adapt to new business software and applications

• Ability to research and analyze data effectively

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