CINDY CROSS

PROFESSIONAL EXPERIENCE

MCKESSON CORPORATION, Irving, TX Jul 2004 – Mar 2018

Collections/Dispute Resolution Analyst Jan 2016 – Mar 2018

(RFL: Company Layoff)

Handled monthly collection and reconciliation for specialty business units

Prepared reporting and analysis for monthly/quarterly AR trends

Reduced ‘debts over 60 days’ by 46%

Contacted clients regarding past due accts via email and phone

Followed up w/clients regarding agreed upon dates for payment

Ensured system accepts the clients’ method of payment

Daily/Weekly/Monthly reconciliation as needed

Researched and resolved payment discrepancies

Maintained data base for contact names/email/phone of clients

Created aging reports using V-look ups/pivot tables to communicate with Executive Mgmt Team as escalation is needed

Worked closely with the Billing dept to ensure invoices have been sent

Worked closely with Cash Apps to ensure monies have been placed on correct accounts

Kept up with/work with clients as they make changes in their systems to ensure the interface with our systems remain seamless

Individual Contributor - Controls and Compliance Team Jan 2008 – Dec 2015

Responsible for onboarding of new clients

Handled process improvement and critical issue resolution with key stakeholders

Business support for 150-user department

Collaborated with IT to custom-build and transition 150+ users from internal mainframe to SAP system

Contracts Administrator 1 - Pharma Contracts/ICV Team Jul 2004 – Jan 2008

Responsible for onboarding, research, analysis and coordination of pricing and contracts for top-tier clients

Increased new business unit revenue from $0 to $4B

TECHNICAL SKILLS

SAP, Oracle CRM, QuickBooks, Excel (V-lookups, Pivot Tables)

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