Customer Service Assistant
Resume:
P R O F I L E E X P E R I E N C E
Experienced administrative
professional able to utilize
effective program
management techniques to
increase efficiency and
maximize output. Creative
and energetic forward
thinker with a meticulous
work ethic, continuously
delivering value added ideas
to help improve processes.
Assistant Service Manager
Mercedes Benz of West Houston August 2017 - Present Processed an average of 10 customer intake a day. Closed over 400 hours of work a month. Provided five star customer service that was representative of the company and brand. Managed the work of all processed vehicle from time of drop off to time of pick up. Communicated with technicians and customers with updates throughout the day.
Program Support Assistant (Biological Science Technician)
U.S. Department of Agriculture June 2016 – Jan 2017* Conducted day to day implementation of interagency research budget agreements between the USDA and outside agencies; additionally provided input when requested. Routinely performed other book keeping and human resources functions during period of employment.
Administrative Assistant II
California State University, Sacramento Center for Collaborative Policy Feb 2016 – May 2016
Provided administrative services for a 10 to 15 person office along with managing receptionist area. Trusted key holder to administrative building. Assisted with special projects and meetings by setting up appointments, arranging meeting rooms, booking venues and caters, building informational packets, and much more.
Student Trainee (Office Administration)
U.S. Department of Agriculture June 2014 – Feb 2016 Monitored the budget of accounts by location through reconciling accounts, running budget reports, and processing procurement actions. Oversaw new hire orientations and processing of human resources packets. E X P E R T I S E
Microsoft Office
Google Docs
Management
Written/Verbal
Communication
Organization
Customer Service
O R G A N I Z A T I O N S
Public Relations Student
Society of America (PRSSA)
2013 - 2015
E D U C A T I O N C O N T A C T
BACHELOR OF
COMMUNICATIONS
STUDIES: Public Relations
California State University,
Sacramento, 2015
*********@*****.***
Linkedin.com/in/carinahuang
15335 Park Row #3006 Houston, TX 77084
Professional references provided upon request
Carina Huang
R E S U M E O F
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