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Customer Service Assistant

Location:
Houston, Texas, United States
Posted:
August 27, 2018

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Resume:

P R O F I L E E X P E R I E N C E

Experienced administrative

professional able to utilize

effective program

management techniques to

increase efficiency and

maximize output. Creative

and energetic forward

thinker with a meticulous

work ethic, continuously

delivering value added ideas

to help improve processes.

Assistant Service Manager

Mercedes Benz of West Houston August 2017 - Present Processed an average of 10 customer intake a day. Closed over 400 hours of work a month. Provided five star customer service that was representative of the company and brand. Managed the work of all processed vehicle from time of drop off to time of pick up. Communicated with technicians and customers with updates throughout the day.

Program Support Assistant (Biological Science Technician)

U.S. Department of Agriculture June 2016 – Jan 2017* Conducted day to day implementation of interagency research budget agreements between the USDA and outside agencies; additionally provided input when requested. Routinely performed other book keeping and human resources functions during period of employment.

Administrative Assistant II

California State University, Sacramento Center for Collaborative Policy Feb 2016 – May 2016

Provided administrative services for a 10 to 15 person office along with managing receptionist area. Trusted key holder to administrative building. Assisted with special projects and meetings by setting up appointments, arranging meeting rooms, booking venues and caters, building informational packets, and much more.

Student Trainee (Office Administration)

U.S. Department of Agriculture June 2014 – Feb 2016 Monitored the budget of accounts by location through reconciling accounts, running budget reports, and processing procurement actions. Oversaw new hire orientations and processing of human resources packets. E X P E R T I S E

Microsoft Office

Google Docs

Management

Written/Verbal

Communication

Organization

Customer Service

O R G A N I Z A T I O N S

Public Relations Student

Society of America (PRSSA)

2013 - 2015

E D U C A T I O N C O N T A C T

BACHELOR OF

COMMUNICATIONS

STUDIES: Public Relations

California State University,

Sacramento, 2015

559-***-****

ac6tza@r.postjobfree.com

Linkedin.com/in/carinahuang

15335 Park Row #3006 Houston, TX 77084

Professional references provided upon request

Carina Huang

R E S U M E O F



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