Rehab Ahmed *** Odell Clark Pl – *F

New York, NY, 10030

202-***-****

ac6tyz@r.postjobfree.com

PROFESSIONAL SUMMARY

Competent professional with experience in telecommunication, advertising, financial and automobile industries. I possess a strong skill in areas of creative problem solving, mentoring, conceptualizing ideas and transforming them into a tangible framework and analytical thinking. My level of communication and Interpersonal skills along with my ability to be a team player has enable me to bring organizations to a compliant records keeping practice status and when necessary make sure knowledge tools are recruited to improve overall efficiency. I take pride in my capability to develop and empower my juniors.

EXPERIENCE

HSBC (USA) – Contingent Worker - Global Legal Knowledge and Records Management Officer (KRMO) NEW YORK, NY

October 2016 – present

As a KRMO I handle emergent but crucial management function. Responsible for helping senior leadership maximize business performance. I provide solutions that rise staff productivity, reduce costs, and refine business processes, in addition to supporting various areas of governance. Some of my daily functions are as follows:

Establish collaborative methods that facilitate records migration to the compliant electronic repositories as well as encouraging sharing of work among stakeholders/staff.

Promoting knowledge sharing platforms and providing support to the Global Legal HSBC stakeholders, through workshops, one-on-one guidance, and troubleshooting.

Evaluate findings to persistently develop improvement change strategies & modifications plans in procedures, utilizing knowledge of functions of operating units.

Draft / rewrite the Records Management procedures to determining gaps and identifying areas of Information risk. That will be addressed with operating Legal Teams to close gaps and tweak process.

As the US Legal Department Records officer; conduct annual reviews on the Department Records Retention schedule. And lead the control kit annual test. In addition to updating the quarterly Records reports to the Global Records Team.

Works closely and proactively with legal counsel within the organization to ensure that records/information assets are managed to ensure government accountability, protect the interests of the public, and mitigate records-related litigation risks.

MORGAN STANLEY – Contingent Worker – Records Manager NEW YORK, NY

November 2012 – 2016

I administered planning, controlling, organizing, training, promoting and other managerial activities involving the life cycle of information, including creation, maintenance (use, storage, retrieval) and disposal. Some of my key daily functions were as follows:

Developed and evaluated existing systems; ensured records are easily accessible when needed.

Supervised staff response to enquiries / requests for information from both internal and external clients.

Ensured legal or administrative regulations were in compliance and data was protected.

Managed destruction of data/records that met its retention period.

Formulated and oversaw the implementation of department policy and guidance for record-keeping in accordance with department plan; Congressional mandates for electronic non-electronic records.

Debriefed/trained records management personnel on current records management principles and requirements in general and additionally provided individual training as needed.

ZAIN TELECOMMUNICATION - Corporate Key Accounts Manager KHARTOUM, SUDAN

September 2010 – Feb 2011

Was responsible for increasing sales via assigning sales team to the correct corporate customer’s targets.

Developed KPIs as per accounts needs and developing the staff by defining training needs and link the daily activities with the IPP responsible for logging all sales activities on daily basis.

Was responsible for revenue tracking and team follow up to meet the company target.

ZAIN TELECOMMUNICATION - Advertising Team Leader KHARTOUM, SUDAN

May 2008 – August 2010

Managed the day-to-day operations and relationship evolution with vendors & advertising agencies.

Collaborated with event owners to plan and execute specific, broad-reach event activities.

Developed and executed media solutions across traditional and emerging channels.

Provided leadership to team of planners and buyers.

TAREK NOUR COMMUNICATION - Account Manager KHARTOUM, SUDAN

November 2006 – April 2008

Managed a portfolio of the agency's largest accounts.

Dealt with all aspects of a campaign; using existing network of contacts and gears to generate revenue.

Managed & trained the account team to ensure necessary actions are undertaken.

DAI - USAID - Grant Project Manager KHARTOUM, SUDAN

December 2005 – July 2006

Conducted crucial research to support approval and then execution of the following projects: (i) CPA Dissemination; (ii) Reduce violence Against Women in Displaced Camps; (iii) Media Supporting on the freedom of speech; and (iv) Engage multi ethnic civil society in a coexistence projects

DAL MOTORS - Customer Relation Officer KHARTOUM, SUDAN

Identified and developed business opportunities through follow up results. December 2003 – November 2005

DAL MOTORS – Service Advisor KHARTOUM, SUDAN

Processed service requests January 2001 – November 2003

EDUCATION:

AHFAD UNIVERSITY FOR WOMEN OMDURMAN, SUDAN

Bachelor of Business Administration April 2001

CERTIFICATION’S:

KHARTOUM ACADEMY KHARTOUM, SUDAN

Marketing Diploma - London Chamber Certificate October 2004

SUDANESE & GERMANE CENTER OF QUALITY MANAGEMENT KHARTOUM, SUDAN

Quality Management - Qualified for internal auditing - ISO-9001 May 2001

CONSULTANCY EXPERIENCE:

UNICEF DARFUR COORDINATION OFFICE - Administrative & Communication consultant KHARTOUM, SUDAN

Press Conferences, Releases & Media Communication PBA. March-May 2005

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