Customer Service Sales
Resume:
Lisa Zaccardi
Certified Pedorthist
Lisa Zaccardi
Fair Oaks, CA 95628
************@*****.***
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Skills
Customer Service, Supervision/Training/ Personnel Development, Retail Management, Contracting with Insurance companies & vendors, Outside Sales & Marketing, Medical billing, Insurance Credentialing, Medical terminology, Casting, Fitting, & Modification of all types of Footwear & braces within the Pedorthist Scope of Practice. Filling prescriptions, Cultivating trusting relationships from referral sources including doctors, insurance claim administrators, & healthcare professionals.
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Experience
Foot Solutions/ Shoes That Fit / Director of Patient Care
Oct. 2001 - July 2018, Stockton, CA
Trained and supervised a team of Certified Pedorthist, Therapeutic Shoe Fitters, & Pedorthic interns for multi-location chain of Pedorthic accredited facilities.
Managed heavy daily caseload of hands-on patient care delivering highest quality care with compassion.
Applied for, received, and maintained credentialing through Medicare for facilities resulting in increasing overall company sales over 30% in the first year with a 409% in total company sales increase over 15 years.
Developed all company systems including scheduling, billing submissions, physician certification, PCP office notes requisition, beneficiary certification, Pedorthist evaluation. As well Medicare compliance handbook, OSHA MSDS safety Handbook, and Quality Improvement Standards.
Solicited and secured contracts to supply DME to area Kaiser hospitals, Veterans Administration, & a variety of Worker’s comp providers.
Partnered with local podiatrist providing in home & care facility based Pedorthic services. As well as public speaking and patient education in the community.
Merchandising, Inventory control, auditing, shipping and receiving, accounts payable & receivable, payroll, Microsoft Office, Quickbooks.
Catholic Healthcare West / Emergency Room Technician
Jan 2003 - Jan 2005, South Sacramento
Wound Care, Splinting, First Aid, Blood Draws, EKG, Transportation, BLS, CPR.
Macy’s / Sales Specialist
Aug. 1999 - Oct. 2001, Fresno
Recognized multiple times as a customer service and sales leader. Exceeding all sales goals, “up-serving” (expert at adding on complementary items and services to purchases), selling Macy’s credit, POS systems, Developed clientele program maintaining customer profiles & staying in contact with clients to increase personal sales and build solid customer base. Performed all aspects of fulfillment process; including, picking, packing, labeling, shipping.
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Education
Sacramento State University
Jan 2004- Oct. 2006, Sacramento
Kinesiology Major
Academy of Pedorthic Science/ Board Certified Pedorthist
Oct. 2007- Dec. 2007, Marietta GA
Certified Pedorthist with the American Board of Certification in Orthotics & Prosthetics and the Board of Certification / Accreditation.
Abrams College
Oct 2002- Dec. 2002, Modesto
BLS, First Aid, CPR
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