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Administrative Assistant Customer Service

Calgary, Alberta, Canada
August 27, 2018

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Arun Mani

#****, *** *** ****** **, Calgary, AB, T2P1A6 403-***-****


Accounts clerk with more than 10 years of international experience. Strong experience with The City’s 3-1-1 and People Soft Human Capital management System and M5, SAP and FX. Working knowledge in SAGE 50 (Simply Accounting), Quick books, MS Access, A/R and A/P (Billing). Excellent customer service, time management and organizational skills, and ability to prioritize a heavy work load. Completed Certification in PTOP training and Canadian APS Certification.

Professional Skills

SAP and FX, SAGE 50, Quick Books and Advanced MS Excel and Word

Prepare Accounts Payables/ Receivables and Payroll data, and Prepare year/month end financial statements

Cross verify Purchase Orders and authorization for Payables/receivables

Process invoices and prepare reconciliation

Maintain proper financial reference documentation and year/month end reconciliation requirements

Process high volume invoices and communicate with vendors and customers

Reconcile Bank and Cash balances with Bank Statement

Work Experience

Office Clerk

Emergency Vehicle and Equipment Maintenance Facility, CFD, The City of Calgary June 2018 (present)

Pulling the Work Request from M5 and create WOs for incidents daily

Entering the Parts issued to the stations into M5 from the equipment report and update the Units location parking

Collect the Invoices/Packing slips and update the Part receives in M5

Issuing the parts to the requests receive from employees and apparatus through M5

Processing the WOs for repairs/cleaning/annual inspection of the equipment and sending to Warehouse

Complete and close work orders with the details of Invoices/Packing slips

Updating the system for the details of Units that are transferred from the FSTORE to stations

General administrative works such as replying to emails, dispatching and distributing the interior mails, maintaining office supplies, filing and scanning documents

Administrative Assistant

Roads Construction, City of Calgary Jan – Feb 2018

Downloaded Employees Timesheets every week, check hours of work, overtime, vacation hours and sick leave and send them for approval

Entered the hours in time sheet record, fill out the sick leave off/on duty report and send to payroll dept.

Collected the vacation reports and overtime cards, check out the hours, get signature from supervisor, scan and file, and send them to Payroll dept.

Collected hours of service timesheet from employees, enter the hours into labor time card and scan and file them.

Downloaded the vehicles timesheet every week, print out and reconcile with employees’ timesheets and send them for approval

Collected the assignment sheet and daily vehicle and equipment checklist from employees enter into system and file.

General administrative works such as attending phone calls, replying emails, collecting internal mails and distribute, scanning and filing.

Accounting Clerk

Arthur J Gallagher Company, Calgary Sep 2017 – Dec 2017

Collected the weekly statements from mail, scan the copies and send them to AR team

Download the commission/compensation statements from the site of Insurance agencies

Provided regular updated to management on the financial status of Commission receivables

Allocated the commissions to appropriate accounts, and file the allocated statements

Reconciled corporate credit card statements and recorded data in proper accounts

Assisted with the preparation of financial statements and run reports and update them in system

Complied and validated all the data entries and provided management weekly statements

Accounts Manager

Konark Renewables, Chennai, India Oct 2015 – April 2017

Prepared Accounts Payables/ Receivables and Payroll data

Cross verified Purchase Orders and authorization for Payables/receivables

Worked on daily runs and prepared reconciliation statements

Created reactive quotes and credit requests and invoices for cash and credit

Processed invoices and reconcile AR ledger to ensure for all postings

Processed month-end close to ensure the accurate and proper recording

Processed and Track accounts for incoming payments and send clients final statement with credit

Worked with Payroll team and auditing reports for accuracy

Implement salary increase, bonus, vacation etc. in accordance with company rules

Generate reports detailing AR and AP status and list outstanding client invoices

Facility Administrative Assistant

Honeywell Building Solutions, Calgary, AB April 2014 – July 2015

Maintained overtime, sick and vacation record systems that included the preparation of monthly and annual vacation liability schedule

Collected Time-sheets via e-mail, entered hourly staff on PTOP and expenses into FX, and submitted payroll weekly

Received Salary Premium forms and submitted to Salary Premium Hours Division

Sent Time sheets and worked with the BSC team to process and ensure accuracy on CAT2

Assisted in the month end and annual financial reports for the Board and committee chairs as requested by the Manager

Prepared agendas, took meeting minutes, prepared reports, presentations and correspondence

Generated monthly service orders for all PM’s – sent spreadsheet to the BSC team

Followed-up on 110 chargeable calls in FX review and exported them – BSC team will invoice

Created Reactive Quotes in QM tool upon FM requests and created Credit request Work packets

Worked with A/R to resolve invoicing issues and disputes, and created invoice adjustments as required (credit / re-bill)

TRAP processing (Labour & Material Costs for AB & BC) and updated monthly HSE Dashboard

Prepared monthly Budgets of ASAP 1 & 2 from P3 Performance Documents

Admin/Accounts Clerk

Blue Lake Constructions July 2012 – Jan 2014

Prepared Accounts Payables/Receivables and cross check their orders and invoices

Managed all records and maintained organized operational files, and processed invoices and prepared reconciliation

Provided customer service works such as answering inquiries, replying mails etc.

Maintained clean and orderly checkout areas, and client’s accounts

Validated virtual file references and optimized storage and paper use


Accounting skills training Certificate

Calgary Immigrant Education Society March 2014

Accelerated Accounting Certificate

Southern Alberta Institute of Technology (SAIT) August 2013

Bachelor of Accounting and Commerce

Bharathidasan University, India

Volunteer Experience

Administrative Assistant

Calgary Catholic Immigration Society Jan - June 2018


Freya Erikson, Business Strategist, Calgary Fire Department, City of Calgary

Phone: 403-***-**** Email:

Chris Oshust, Senior Leader, Concrete-Roads Construction, City of Calgary

Phone: 403-***-**** Email:

Silvia Weiss, Clerk Capital Development, CFD, City of Calgary

Phone: 403-***-**** Email:

Tatjana Beocanin, Program Coordinator, CCIS (Calgary Catholic Immigration Society)

Phone: 403-***-**** Email:

Contact this candidate