Front Desk Customer Service
Resume:
SIMONE LEE SIMMONS
**** ****** ****** *** *, Nashville, Tennessee 37216
simone.le *.*******@*****.***
EXPERIENCE
Vanderbilt Medical Center, Lions Eye Institute/Nashville, Tennessee Associate Access Specialist
05/2015-03/2018
Clearly and professionally communicate information in setting appointments during inbound and outbound call conversations.
Schedule appointments using EPIC
and Starpanel programs.
Accurately matched patients with provider and/or test, gather information, update and verified patient information in accordance with HIPPA. Days Inn Opryland, Music Valley Drive, Nashville, Tennessee, Front Desk Clerk/Night Audit
02/2013-04/2015
Maintained and managed front desk operations, i.e. key and room assignments, took in cash, credit cards, traveler cheques and purchase orders for rooms and conducted count of cash drawer.assisted with morning breakfast when needed. Maintained cleanliness of front lobby and front desk areas. Trained and assisted with night audit when needed, managed and compiled financial report to corporate office.
Sheraton Music Valley, McGavock Pike, Nashville, Tennessee, Front Desk/Night Auditor
08/05-03/02
Maintained and managed front desk operations, i.e. night valet, night security checks. Assisted with night audit, managing and compiling financial reports from all departments to report to.main finance office.
Followed established guidelines of customer service to ensure accuracy in answering questions and assisting guests with check in and checkouts and assisted with request to meet the guests need
Gaylord Opryland Hotel/
Call Center Tickets & Reservations Agent.
Nashville, Tennessee
08/00-03/02
Inbound call center. Processed hotel
reservations, and ticket. reservations
to several different venues.
Maintained high sales and up sales o
hotel packages.
Maintained bonus levels on a
weekly and monthly basis.
consistently staying in the top ten.
EDUCATION
● Anthem Career College, grad 2014
● Tennessee Technology Institute, grad 2003
● Army School of Financial Management, 2002
● Army School of Communications, Fort Gordon, GA-certified 1985
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