Customer Service Safety

CS Cory Sheron

615-***-**** E: ***********@*****.***

**** ********* **., *********, ********* 37207

PROFESSIONAL

SUMMARY

Motivated customer service profesional familiar with restaurants, retail and labor services. Possess excellent communication and leadership abilities, while focusing on efficient teamwork and complete customer satisfaction. Seeking full-time position with a flexible schedule.

SKILLS Guest relations

Service industry background

Hospitality expertise

Excellent judgment

Forecasting and planning

Employee training and

development

Multitasking

High energy

POS inventory system operation

Driven, motivated, and desire to excel in

my career

WORK HISTORY SCAFFOLD ERRECTOR 03/2018 to 08/2018

Sunbelt Rentals Scaffold Nashville, TN

Ensured proper installations of scaffolds through accurate reading of blueprints.

Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.

Loaded and unloaded building materials used for construction. Monitored inventory and reported items to be restocked for each job. Attended weekly safety meetings to ensure our crew operated safety. Communicated operational issues and changes to supervisor on regular basis.

Maintained positive relationships with all customers. Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools. Followed company procedures to maintain work environment in a neat and orderly condition.

Accurately read, understood, and carried out written instructions. MATERIAL SUPERVISOR 12/2017 to 03/2018

Self-employed Nashville, TN

Monitored production schedules to ensure the accuracy of material orders. Performed inventory of materials and monitored use. Managed team performance by training, mentoring, disciplining and motivating employees.

Planned, scheduled and delegated daily work.

Assisted in stocking and removing of materials alongside my crew. VALET DRIVER 08/2015 to 01/2016

The Alley Knoxville, TN

Welcomed all guests in a professional manner while explaining car retrieval procedures.

Recorded the make, model and exact location of each parked vehicle for easy retrieval.

Parked and retrieved cars carefully, efficiently and in a timely manner. HOST 01/2013 to 08/2015

P.F. Chang's Knoxville, TN

Greeted guests warmly and with a smile, always ensuring they felt welcome and at home.

Maintain clean, neat and properly stocked check stand area. Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.

Skillfully promoted items on beverage lists and restaurant specials. Inventoried and restocked items throughout day.

Affected quick resolutions to customer problems and brought in management when needed.

Assisted with guest inquiries, take-out orders and restaurant cleanliness. Attended to new tables promptly to answer first questions and take drink orders.

HOST 01/2012 to 01/2013

Red Lobster Knoxville, TN

Guided guests through menus while demonstrating thorough knowledge of the food, beverage and ingredients.

Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.

Consistently provided professional, friendly and engaging service. Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers. Assisted with guest inquiries, take-out orders and restaurant cleanliness. Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

Followed checklists for shift start and end to help with smooth transitions. EDUCATION GED 2015

West High School, Knoxville, TN

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