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Social Services/HR

United States
August 27, 2018

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Hillsborough County -Head Start: Tampa, FL s April 2011-Current

Senior Social Services Specialist

Performs information gathering and dissemination duties to assist in determining client eligibility to receive benefits; and to develop case plans for providing benefits under public social services programs.

Working knowledge of Federal, State, County, and community social service programs for which most clients are eligible: eligibility requirements, application procedures, and other relevant program policies.

Some knowledge social service case management procedures.

Skill in interviewing clients to identify deficiencies in elementary personal, legal, social, economic, and health needs.

Skill in dealing with social service clients under stressful situations.

Skill in conducting speech, hearing, and other routine physical tests and documenting findings.

Perform growth assessment to all children in the program in the Month of January and data enter the results in ChildPlus

Monitor and replenish supplies on monthly basis

Provide and deliver health supplies to assign centers and assist with delivery of nutrition supplies when needed.

Complete Health & Safety check at our assigned centers monthly

Complete Quality Assurance of a total of 10 files per month

Attend and participate in Recruitment, Mass Enrollment and Orientation

Attend and participate in special events (i.e.) Health Fairs etc.

Ensure that our CPR & First Aid training Certification is current

Completion of Advance Defensive Driving Class mandated to drive county vehicles

Ability to work effectively with multiple departments and service areas

Ability to collect and compare data to established guidelines.

Ability to communicate effectively, both orally and in writing.

Interviews clients on the job site or through home visits, reviews documents, investigates, researches and completes forms to acquire a more than limited amount of readily available financial and other information which may be used for comparing against a variety of standards to determine eligibility for head start.

Collaborates with clients to develop, implement and follow up on holistic socioeconomic case plans that address vocational, occupational, housing, food, and health needs; provide for continuity of care, effective service and progress toward self-sufficiency.

Provides some social service program information to clients.

Provides some social services directly to clients where program eligibility may be determined through established guidelines; refers clients to others where program eligibility requires more in depth analysis; or refers clients to internal or external service providers.

Schedules and administers client health screenings, coordinates client transportation needs, schedules meetings and public workshops, and monitors the status of these activities.

Schedules meetings of clients, neighborhood groups, social services providers, and public officials to provide an opportunity for the exchange of information.

Obtains information from service providers to authorize payment for their services.

Performs data entry, report writing, filing, mail handling, photocopying, distribution, record keeping and other clerical duties.

Supervise the work of others by assigning and reviewing work.

Performs other related duties as required.

State of Florida Department of Children and Families: Tampa, FL s March 2009-April 2011

Economic Self Sufficiency Specialist I

The primary function of an Economic Self Sufficiency Specialist I involves determining the eligibility of applicants and recipients for public assistance programs. The work performed includes processing of a broad range of paperwork and entering information into a computer-based eligibility system with very time sensitive agency and legal deadlines. Eligibility Workers are expected to handle a high volume of work which is deadline driven. Applicants must be able to prioritize, plan and project their work, but at the same time be flexible to changes at any moment. The majority of the workday is spent using the FLORIDA computer system inputting client information gathered from the client by phone and their on-line application.

Determining program eligibility in accordance with current regulations using the computer-based eligibility system.

Researching questionable information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed.

Reporting cases where fraud is suspected.

Advising clients of deadlines, timeframes, and necessary actions to be taken.

Working with clients who often do not take the necessary actions within the required timeframe.

Establishing and maintaining multiple computer files through regular updating and review.

Documenting all communications and contacts with clients.

Planning and organizing a large caseload, ensuring that accuracy levels are maintained and those cases are processed within the specified timeframes set by federal and state regulations.

Computing and authorizing grant amounts based on financial and family status. Reviewing and explaining public assistance amounts to the clients and authorizing payment of monthly benefits.

Keeping up to date on changes in rules, laws, policies, etc. that affect processing timelines and procedures

Learning numerous state and federal program regulations through intensive training prior to full case assignment and ongoing training thereafter. The work of an Eligibility Worker is highly regulation driven with ongoing reliance on regulations.

Everest University: Tampa, FL s February 2008- October 2008

Student Services Advisor

Enthusiastically participate in coordinating and conducting student activities, providing support to student services

Create student referrals to outside agencies for counseling and support as warranted

Assess and resolve student inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the student, company, and/or regulatory agencies in compliance with policy, procedures and legal requirements

Provide administrative coordination, support, and advice to student support programs, such as peer tutoring

Offer short-term advice to students and at risk students; update and maintain appropriate list of outside agencies for counseling and support referrals as warranted

Organize programs and services that assist students to reenter, continue, and complete academic programs

Help out with graduation ceremony and delivery of student appreciation awards

Call on all students that have withdrawn to establish reason for withdrawal and possibility for re-entry

Sustain daily log of contacts and submit the log to the supervisor.

TravelMAX Medical Professionals: Tampa, FL s February 2006- February 2008

Human Resources Representative / Compliance Coordinator

Strictly maintain compliance of all external employee personnel records with all Maxim and/or JCAHO standards

Interviewed and recruited personnel

Train newly hired team members

Process criminal record search through appropriate Consumer Reporting Agency

Complete new hire forms and encode employee information into the computer system

Contact employees through phone and email to ensure proper compliance and understanding on requirements

Prepare and correctly maintain personnel files to meet Maxim’s current standards

Investigate employee licensure/certification documentation for validity and expiration for external employees

Execute office administrative functions including ordering office supplies, answering telephone inquiries, photocopying, and monitoring incoming/outgoing facsimiles

Properly distribute incoming mail and coordinate outgoing mail

First Advantage Corporation: Largo, FL s June 2004- January 2006

HR Clerk

Examined and checked highly personal and confidential domestic and international information

Evaluated employment and education history through phone inquiry with various organizational employers, references, and educational institutions

Performed research investigation for accuracy purposes

Input data into computer database for records

Processed 50-60 calls daily to retrieve various data: financial information, official documents, and signed releases

Requested and received academic transcripts from various institutions to verify GPA

GC Services: Lakeland, FL s May 2003- July 2003

EPS Representative

Maintain attentive and prompt customer service relations with client and client customer’s

Documents all customer contact activity in various client systems in a concise and accurate manner

Cope with high-stress environment caused by speaking with emotional callers

May be required to provide payment options for client customers

Adhere to Company attendance, punctuality, and meal and rest break requirements

Maintain concentration and focus in order to meet performance goals

React positively to an ongoing, changing environment

Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

Maintain good working relationship with assigned supervisors and coworkers

Work safely without presenting a threat to self or others

Perform additional duties as required by management

Atlantic Mortgage: Tampa, FL s March 2003- April 2003

Assistant Loan Officer

Assisted old and potential customers with refinancing home mortgages and debt consolidation

Conducted outward bound cold calls in telemarketing area and work on some documents

AmeriCorps National Service/ Boys & Girls Clubs: Tampa, FL s April 2001- January 2002

Volunteer Mentor

Secured selected amount of volunteer hours for program

Effectively conducted after school and summer mental and social tutoring sessions

Organized various workshops and programs to enhance mental, social, and physical abilities within the Wellness Model and promote useful life skills.

Boulanger Bakery at Radisson Riverwalk Hotel: Tampa, FL s April 2000- October 2000

Sales Associate / Assistant Chef

Conducted sales transactions for various baked goods

Handled various monies to complete transactions with modern cash register

Reconciled monetary totals and delivery to accounting department

Prepped foods for head chef and assisted chef in preparation of bakery items for display and sale in hotel bakery

Stocked several food items and handled telephone orders and inquiries


Bachelor of Arts in Psychology: University of Tampa w Tampa, FL: 2003

Certification in Radio and TV Broadcasting: Connecticut School of Broadcasting w Tampa, FL: 2006

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