SUMMARY

Global Manager with a diverse professional background that includes sales, analyst, customer relationship management, quality, marketing, supply chain management, and project management. Skills include proven leadership with consultative/ strategic business development. Outstanding collaboration, communication, and presentation skills coupled with an admirable work ethic.

EDUCATION

Keller Graduate School of Management – Atlanta, Georgia

Masters of Business Administration, concentration in International Business; February 2011

Otterbein University – Westerville, Ohio

Bachelor of Arts– Business with Sport Management minor; April 2005

EXPERIENCE

Senior Sales Performance and Analytics: Sage Software – Atlanta, Georgia

April 2017 – Present

Requirements capture, management and traceability relating Sales, Service, Marketing, People, Finance processes

Delivering accurate, concise and unambiguous business Statement of Requirement (SOR) specifications incorporating functional, non-functional, system and legislation requirements

Creating deliverable User Stories and acceptance criteria from elevated level business requirements, in “behavior-driven development” format

Accurately modeling “as-is” and “to-be” business processes for global requirement; all product lines

Managing ISV sales both domestic and internationally.

Communication and review of required system changes with the broader business, and managing stakeholder meetings/interviews to elicit requirements as needed (customer facing)

Reviewing business requirements, RFPs, product usability and prototypes with business partners and customers

Marketing Manager duties of SEO, Marketing Automation Cloud, eCommerce, AdWords

Leading cross-functional teams to build efficiencies across organization to address areas of opportunity (Relationship Management of Stakeholders)

Validating any changes to requirements during development and ensure they are communicated clearly to all impacted parties

Key User in SFDC, including configuration, creating ad-hoc reporting/ dashboards, managing users/ profiles and implementation. (Salesforce)

Identification and escalation of any risk that could affect the successful development and delivery of a project

Collaborating with peers to review, evolve and maintain analysis and design standards and procedures to ensure best practice maximizing the value of the product and the work of agile delivery teams

Maintaining and prioritizing Product Backlogs and communicating related metrics as part of the overall roadmap

Ensuring you build knowledge of products and functional areas so that you can become a true advocate and are able to reflect this knowledge in the prioritization.

Senior Lead Sales Operations Consultant Manager: CenturyLink, Inc. – Alpharetta, Georgia

February 2014 – April 2017

Project managing the on boarding of newly hired individuals within Business Solutions (systems, commission structure, etc.), including Sales/Support Managers, Sales Professionals and Sales Support.

Manage credits and adjustments for Eastern region, creating scorecard with metrics to implement nationwide.

Provide critical business insight to business Is based on business acumen and data analysis, able to identify issues and recommend action plans.

Drive daily, weekly, monthly, and quarterly forecast modeling process, consolidation and analysis (cloud, collocation, data network, IT services, managed hosting, storage/ security)

Perform weekly, monthly, and quarterly opportunity pipeline analysis, data validation and identify gaps and actions required. Drive data quality, process and automation activities that improve process efficiencies

Assist in all facets of sales planning, territory planning and coverage models.

Improve efficiency in the sales support and lifecycle management organization, sales enablement

Collaborate with other global sales operations teams and cross functional teams to drive business alignment

Sales: 105% of quota for 2015, on target for 101% of quota 2016

CRM product implementation and development Road mapping

Manage the quarter-end close process to enable sales team to achieve bookings targets

Help align all major processes to global center of excellence standards

P&L, process management, strategic solutions with operations

Subject Matter Expert on corporate cross functional projects and initiatives

Generates complex reports, performs complex analysis and make recommendations. (Salesforce)

Develop and manage key curriculum/ operational processes, status reports for sales senior management, and sales training role

Global Customer Focus Team-Account Liaison Manager: Adva Optical Networking North America – Norcross, Georgia

September 2010 – February 2014

Experience working with local and international Sales Operations, Production, Quality and Procurement. Continuously work with Germany/ UK Sales Operations Telecom/ Manufacturing to produce lead times and manage all existing orders that coincide with our product lines.

Managing over 15 Million in current opportunities quarterly within east region and channel sales to ensure they follow global sales operations processes including but not limited to sales stages, accurate BOM (build of material), close dates and customer wish dates.

Strategic Sourcing and assist with regional (North America) P&L against product lines. Procure to pay (Ariba)

Forecasting revenue quarterly and implementing Key Performance Indicators to reach target in Sales force

Lead a cross-functional customer focus team internationally (QA, demand planners, sales coordinators) for East region/ channel ISV partners (Salesforce and SAP)

Domestic/ International travel

110% of quota 2014, 103% of quota for 2013, 200% of quota 2012 (solution sales, DWDM, collocation, data network, IT services, managed hosting, storage/ security, cloud)

Complete end to end management of all suppliers’ shipments for international Enterprise sales. Dealing with many shipments that need to be expedited because of time sensitivity or critical delivery supply chain management.

Proactively support multiple regions (NA and Europe) with customer relationship management activities.

Responsible for all sales support, client communications, conflict resolution, and compliance on client deliverables and revenue.

Identify and handle all issues related to ecommerce orders, and related to the client relationship management

Generate new business with market analysis, industry prospecting, and cold calling (Microsoft CRM, salesforce and Act-On)

TECHNICAL SKILLS

Computer Applications: Microsoft Office Suite, HTML, Visual Basic, Photoshop (3.0-5.0), Agile, SAP, Business Objects XI, Casper, Power BI, SQL, Access, TOAD (Oracle)

CRM Software: Microsoft Dynamics 365, Pivotal, Siebel, Fusion, Marketo, Salesforce (8 years), Salesforce (sandbox), FC4 (sales forecast), InsiteCommerce

ACTIVITIES/AWARDS

Dale Carnegie – World class Customer Service Award 2009, 2011, 2013 – 2015

Lean Six Sigma Yellow Belt Training 2012

Project Management Certificate 2013

Product line Revenue Forecast Award (3-time award winning recipient) 2011 – 2014

Gold Medal Winner for Excellence 2014

PHILANTHROPY/INTERESTS

HouseProud Board Member

Hands On Atlanta Team works!

Atlanta Community Food Bank

City Of Refuge (Atlanta metro area)

Junior Achievement Fulton/ Gwinnett County (Atlanta metro area)

High Museum of Art-Young Patron organization (Atlanta)

Alpha Phi Alpha Fraternity, Inc.- Eta Lambda Chapter

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