Manager Customer Service
Resume:
Curriculum vitae of
Lesego Baloyi
Contact details
Phone/Cell
E-mail address
**********@*****.***
Home location
*** ***** **, **********, ****
*** ******** ****e, Crystal Park, Benoni
Key Personality Strengths
3-5 years HR and HR Administration experience
Project co-ordination/facilitation
Communication, written and verbal and interpersonal skills
Exceptional reporting
Meet new challenges with enthusiasm, and customer focused at all times
Personal details
Surname
Baloyi
Name
Lesego
Date of Birth
1987-04-16
Identity number
Gender
African,Female
Driver’s license
Code C1, own car
Nationality
South African
Marital Status
Not Married
Health
Good
Home Language
Tsonga
Other languages
English, Sepedi, Isizulu
Secondary Schooling
School Attended Kgomotso Comprehensive
Highest Grade passed Grade 12
Subjects Sepedi HG, English HG, Economics HG
Accounting HG, Mathematics SG,
Business Economics SG
Tertiary and General Education
Name of Institution Tshwane North College
Qualification Grade 12(upgrade)
Subjects Accounting SG, Mathematics SG,
Computer Practice, Msword, Ms excel,
Msaccess, Powerpoint, Ms Outlook
Name of Institution Tshwane University of Technology
Course Human Resources Management
Qualification National Diploma
Year Obtained 2009(complete)
Major Subjects Accounting for personnel practitioners
Business management
Personnel management & Man of
Training, Industrial relations
Name of Institution Tshwane University of Technology
Course Soft lineVIP payroll/HR Premier
Qualification Certificate
Year Obtained 2008/2014(completed successfully)
Employment History
HR OFFICER – RAJ CARRIERS from 17 April 2018 to current
HR Generalist functions
Recruitment and Selection
IR, Policy formulation, leave tracking and Managing attendance, advise Managers on HR and IR related matters Disciplinary hearing, developing processes, HR adhoc duties, work permits for foreign drivers, liaising with the immigration consultant on the status thereof, compliance with the NBC.
HR Administrator Recruitment – SANBS
10 August 2017 – 13 April 2018
Screen CV’s on Pnet
Arrange interviews/pre - selection assessments
Conduct background (MIE)checks, internal employment checks, arrange driving assessments
Build and maintain relationships with line Managers, Prepare employment packs and submit to payroll before cut-off
Organization Tiger Brands-(Financial Shared service
Centre
Position HR Administrator/Officer
Type of employment Contract
Duration 10/08/2016 to 30 June 2017
Employee life cycle: Recruitment & Onboarding, Learning & development, Benefit administration, termination i.e Draft employment contracts, prepare employment pack, conduct a brief induction, prepare a remuneration recommendation for Mangers.
Termination: Liaise with retirement fund administrators with regards to termination, cancel medical aid, check if there are any outstanding debts to the company, i.e housing loans, bursaries, salary advance etc. Track contracts ending, retirements, long service awards, birthdays and advise.
SmartXS change support: Liaise with Managers and employees of how the change with benefit or impact them.
Data integrity – Regularly update employee information on SAP
Reporting – (Monthly /Quarterly and as and when required)
Organization MAN Bus & Coach/Man truck & Bus
Position HR Trainee – 24/02/2014-29/02/2016
HR Officer–01/03/2016 – 31/05/2016
Type of employment Contract
Duties and responsibilities
Recruitment & Selection
Facilitate the recruitment and selection process
Liaise with head of departments in the process of filling vacancies
Understand the recruitment policy, receive and reference applications from prospective candidates
Schedule and confirm interview dates and inform representatives and/or applicants accordingly
Draft appointment and regret letters prepare offer of employment and communicate accordingly
Load new employees on the HR Premier and ensure accurate records, and ensure all documentation is received and the employment pack is complete
Liaise with labor brokers for any Temporary employment service
Handle exits, exit interview, death, dismissals, resignations, etc
Facilitate medical aid, pension and provident fund processes for new employees and resolve any queries resulting
Populate various monthly reports and distribute to the relevant departments
Participate in succession planning programs
Liaise with payroll ensuring accurate monthly and quarterly headcount reports and any data input
Assist in compiling EE report for submission
Updating organograms and employee filing
Conducting research
Industrial relations
Preparation of disciplinary, grievances, and CCMA cases documents
Facilitate disciplinary hearings, poor work performance and grievances and advice on the processes and draft disciplinary documents
Facilitate monthly meetings with the union and take minutes, and maintain a good working relationship
Preparing minutes and circulating to the relevant parties, preparation of the agenda, confirmation of the venue and arranging refreshments as and when required
Participate in the HR audit for all HR policies, procedures, and forms review as a result of findings
Update and maintain IR administration system and all labour related issues
Consult and advise management and employees with regards to current legislation and IR matters
Take minutes for the wage negotiations
Coordinate long service awards
BBBEE reporting and facilitation
Training & Development
Coordinate training
Compile training from Performance reviews and arrange training courses and bookings of employees
Preparation and overseeing induction and orientation of new employees
Arrange performance assessments meetings for the departments
Manage the training records and continuously update training on HR premier and update information for WSP and ATR
Keep a filing system of attendance registers, update files for Bursaries, Study advances RPL and facilitate the payment process
Update the WSP and ATR for accurate submission to Merseta
Update training calendar and update training on the intranet
Keep track of training needs identified
Coordinate application process for bursaries and capture all information and file
Receive results for the previous year and arrange for refunds
Facilitate holiday work for bursars
Ad hoc HR projects
Maintain filing system and provide data for Management support
Arrange wellness days for employees
Facilitate year end functions, manager’s workshops, learners’ conferences, team building exercises, etc and other as and when required.
Prepare letters and correspondence as directed by the HR Manager
Organization South African Airways Technical
Position HR Intern
Type of employment Contract
Duration 14/01/2013-14/02/2014
Duties and responsibilities
Effective management of the Transformation manager’s diary on outlook
Handle ad response and screening application/ candidates
Arrange and coordinate interviews and assessments with candidates
Draft appointment letters and accurate record keeping
Effective minutes taking for the wage negotiation, and the employment equity forum
Policy review to ensure they are in the line with the department and that they are being implemented and practiced
Report writing, and checking if the structures in the department are in line with the EE, and that vacancies are filled with appropriate candidates.
Ensuring that employment equity and checking that the BBBEE is adhered to
Organization Department of Rural Development &
Land Reform: Chief Registrar of DeedsPosition HRM Intern: Performance Management
Type of employment Internship
Duration 01 April 2012-31 January 2013
Duties and responsibilities
Assist with the checking of the signed performance agreements in CRD(levels 1-12)
Assist with updating of the performance database
Assist with the provision of training on EPMS training
Coordinate training and do a monthly report on training, also assisted with the development of an annual training report
Ensured that service providers were registered on our database, and performed researches on identified employee needs for training
Arrange presentations, workshops and meetings
Act as a secretariat at DAC, MC meeting and take minutes
Capture Performance Agreements and PRD’s using Persal
Assist with the coordination of the process of DAC and preparations for MC
Updating the database on Rank Progression of officials
Assisted with the policy review of the department and how to formulate a policy
Organization Department of Education
Position Data Capturer (policy & planning)
Type of employment Contract
Duration 03/05/2011-02/06/2011
Duties & responsibilities
Capturing data for schools, surveys & ECDFiling and general admin. Assisting clients with completion of surveys.
Company Pick n Pay
Position Cashier, customer service agent
Type of employment Contract
Duration 20/08/2010-15/03/2011
Company Hang Ten
Position Cashier, Customer Service Agent
Type of employment Temporary
Duration 03/03/2005-06/01/2008
Reason for leaving Further Studying
Duties and responsibilities
Maintain accurate records regarding the sales of services and goods conducted at the shop and ensure that prepared data is free of errors
Act as a communication source between management and the customer
Receive cash, credit cards, cheques, automatic debits and vouchers after purchase from customers
Calculating the total amount of money transacted for the day
Resolving customer complains if any and always ensure that adequate cash is available at cashier counters so that balance is paid to customers daily
SKILLS AND COMPETENCIES
Volunteered as a marshal at the COP17/MOP7 50 day countdown in order to save our planet for international relations and corporations and the NYDA at the Giant stadium on the 08/09/2011,
Computer literacy, Communication Skills- written & verbal, Interpersonal Skills, General Customer Care, ability to solve queries and ensure great customer service, Filing and Admin, Leadership and networking skills.Systems:Persal, HR Premier/VIP, SAP, Pnet
REFERENCES
Name
Company
Position
Contact
Rachel Ditsheko
Tiger brands
Payroll co-ordinator
Mrs N Ntshangase
MAN Truck & bus
Head of training & development
Mr Isaac Monosi
South African Airways Technical
Transformation/HR Manager
Mr JR Maserumule
Mrs PD Hlatshwayo
Dept of Rural Dev and Land Reform
Assistant Director
012-***-****/7256
Ms T Malope
Hang Ten
Manager
Mr B Ratsela
Mr I Cassim
Dept of edu
Senior data capturer
Chief Education Specialist
Mr H Munyai
Pick n Pay
Manager
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