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Manager Customer Service

Johannesburg, Gauteng, South Africa
August 27, 2018

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Curriculum vitae of

Lesego Baloyi

Contact details


073-****-*** / 081-***-****

E-mail address

Home location

*** ***** **, **********, ****

*** ******** ****e, Crystal Park, Benoni

Key Personality Strengths

3-5 years HR and HR Administration experience

Project co-ordination/facilitation

Communication, written and verbal and interpersonal skills

Exceptional reporting

Meet new challenges with enthusiasm, and customer focused at all times

Personal details





Date of Birth


Identity number




Driver’s license

Code C1, own car


South African

Marital Status

Not Married



Home Language


Other languages

English, Sepedi, Isizulu

Secondary Schooling

School Attended Kgomotso Comprehensive

Highest Grade passed Grade 12

Subjects Sepedi HG, English HG, Economics HG

Accounting HG, Mathematics SG,

Business Economics SG

Tertiary and General Education

Name of Institution Tshwane North College

Qualification Grade 12(upgrade)

Subjects Accounting SG, Mathematics SG,

Computer Practice, Msword, Ms excel,

Msaccess, Powerpoint, Ms Outlook

Name of Institution Tshwane University of Technology

Course Human Resources Management

Qualification National Diploma

Year Obtained 2009(complete)

Major Subjects Accounting for personnel practitioners

Business management

Personnel management & Man of

Training, Industrial relations

Name of Institution Tshwane University of Technology

Course Soft lineVIP payroll/HR Premier

Qualification Certificate

Year Obtained 2008/2014(completed successfully)

Employment History

HR OFFICER – RAJ CARRIERS from 17 April 2018 to current

HR Generalist functions

Recruitment and Selection

IR, Policy formulation, leave tracking and Managing attendance, advise Managers on HR and IR related matters Disciplinary hearing, developing processes, HR adhoc duties, work permits for foreign drivers, liaising with the immigration consultant on the status thereof, compliance with the NBC.

HR Administrator Recruitment – SANBS

10 August 2017 – 13 April 2018

Screen CV’s on Pnet

Arrange interviews/pre - selection assessments

Conduct background (MIE)checks, internal employment checks, arrange driving assessments

Build and maintain relationships with line Managers, Prepare employment packs and submit to payroll before cut-off

Organization Tiger Brands-(Financial Shared service


Position HR Administrator/Officer

Type of employment Contract

Duration 10/08/2016 to 30 June 2017

Employee life cycle: Recruitment & Onboarding, Learning & development, Benefit administration, termination i.e Draft employment contracts, prepare employment pack, conduct a brief induction, prepare a remuneration recommendation for Mangers.

Termination: Liaise with retirement fund administrators with regards to termination, cancel medical aid, check if there are any outstanding debts to the company, i.e housing loans, bursaries, salary advance etc. Track contracts ending, retirements, long service awards, birthdays and advise.

SmartXS change support: Liaise with Managers and employees of how the change with benefit or impact them.

Data integrity – Regularly update employee information on SAP

Reporting – (Monthly /Quarterly and as and when required)

Organization MAN Bus & Coach/Man truck & Bus

Position HR Trainee – 24/02/2014-29/02/2016

HR Officer–01/03/2016 – 31/05/2016

Type of employment Contract

Duties and responsibilities

Recruitment & Selection

Facilitate the recruitment and selection process

Liaise with head of departments in the process of filling vacancies

Understand the recruitment policy, receive and reference applications from prospective candidates

Schedule and confirm interview dates and inform representatives and/or applicants accordingly

Draft appointment and regret letters prepare offer of employment and communicate accordingly

Load new employees on the HR Premier and ensure accurate records, and ensure all documentation is received and the employment pack is complete

Liaise with labor brokers for any Temporary employment service

Handle exits, exit interview, death, dismissals, resignations, etc

Facilitate medical aid, pension and provident fund processes for new employees and resolve any queries resulting

Populate various monthly reports and distribute to the relevant departments

Participate in succession planning programs

Liaise with payroll ensuring accurate monthly and quarterly headcount reports and any data input

Assist in compiling EE report for submission

Updating organograms and employee filing

Conducting research

Industrial relations

Preparation of disciplinary, grievances, and CCMA cases documents

Facilitate disciplinary hearings, poor work performance and grievances and advice on the processes and draft disciplinary documents

Facilitate monthly meetings with the union and take minutes, and maintain a good working relationship

Preparing minutes and circulating to the relevant parties, preparation of the agenda, confirmation of the venue and arranging refreshments as and when required

Participate in the HR audit for all HR policies, procedures, and forms review as a result of findings

Update and maintain IR administration system and all labour related issues

Consult and advise management and employees with regards to current legislation and IR matters

Take minutes for the wage negotiations

Coordinate long service awards

BBBEE reporting and facilitation

Training & Development

Coordinate training

Compile training from Performance reviews and arrange training courses and bookings of employees

Preparation and overseeing induction and orientation of new employees

Arrange performance assessments meetings for the departments

Manage the training records and continuously update training on HR premier and update information for WSP and ATR

Keep a filing system of attendance registers, update files for Bursaries, Study advances RPL and facilitate the payment process

Update the WSP and ATR for accurate submission to Merseta

Update training calendar and update training on the intranet

Keep track of training needs identified

Coordinate application process for bursaries and capture all information and file

Receive results for the previous year and arrange for refunds

Facilitate holiday work for bursars

Ad hoc HR projects

Maintain filing system and provide data for Management support

Arrange wellness days for employees

Facilitate year end functions, manager’s workshops, learners’ conferences, team building exercises, etc and other as and when required.

Prepare letters and correspondence as directed by the HR Manager

Organization South African Airways Technical

Position HR Intern

Type of employment Contract

Duration 14/01/2013-14/02/2014

Duties and responsibilities

Effective management of the Transformation manager’s diary on outlook

Handle ad response and screening application/ candidates

Arrange and coordinate interviews and assessments with candidates

Draft appointment letters and accurate record keeping

Effective minutes taking for the wage negotiation, and the employment equity forum

Policy review to ensure they are in the line with the department and that they are being implemented and practiced

Report writing, and checking if the structures in the department are in line with the EE, and that vacancies are filled with appropriate candidates.

Ensuring that employment equity and checking that the BBBEE is adhered to

Organization Department of Rural Development &

Land Reform: Chief Registrar of DeedsPosition HRM Intern: Performance Management

Type of employment Internship

Duration 01 April 2012-31 January 2013

Duties and responsibilities

Assist with the checking of the signed performance agreements in CRD(levels 1-12)

Assist with updating of the performance database

Assist with the provision of training on EPMS training

Coordinate training and do a monthly report on training, also assisted with the development of an annual training report

Ensured that service providers were registered on our database, and performed researches on identified employee needs for training

Arrange presentations, workshops and meetings

Act as a secretariat at DAC, MC meeting and take minutes

Capture Performance Agreements and PRD’s using Persal

Assist with the coordination of the process of DAC and preparations for MC

Updating the database on Rank Progression of officials

Assisted with the policy review of the department and how to formulate a policy

Organization Department of Education

Position Data Capturer (policy & planning)

Type of employment Contract

Duration 03/05/2011-02/06/2011

Duties & responsibilities

Capturing data for schools, surveys & ECDFiling and general admin. Assisting clients with completion of surveys.

Company Pick n Pay

Position Cashier, customer service agent

Type of employment Contract

Duration 20/08/2010-15/03/2011

Company Hang Ten

Position Cashier, Customer Service Agent

Type of employment Temporary

Duration 03/03/2005-06/01/2008

Reason for leaving Further Studying

Duties and responsibilities

Maintain accurate records regarding the sales of services and goods conducted at the shop and ensure that prepared data is free of errors

Act as a communication source between management and the customer

Receive cash, credit cards, cheques, automatic debits and vouchers after purchase from customers

Calculating the total amount of money transacted for the day

Resolving customer complains if any and always ensure that adequate cash is available at cashier counters so that balance is paid to customers daily


Volunteered as a marshal at the COP17/MOP7 50 day countdown in order to save our planet for international relations and corporations and the NYDA at the Giant stadium on the 08/09/2011,

Computer literacy, Communication Skills- written & verbal, Interpersonal Skills, General Customer Care, ability to solve queries and ensure great customer service, Filing and Admin, Leadership and networking skills.Systems:Persal, HR Premier/VIP, SAP, Pnet






Rachel Ditsheko

Tiger brands

Payroll co-ordinator


Mrs N Ntshangase

MAN Truck & bus

Head of training & development


Mr Isaac Monosi

South African Airways Technical

Transformation/HR Manager

011-***-****/ 083-***-****

Mr JR Maserumule

Mrs PD Hlatshwayo

Dept of Rural Dev and Land Reform

Assistant Director


Ms T Malope

Hang Ten



Mr B Ratsela

Mr I Cassim

Dept of edu

Senior data capturer

Chief Education Specialist



Mr H Munyai

Pick n Pay



Contact this candidate