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field service technician

Garner, North Carolina, United States
August 27, 2018

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*** *** ********** ****, ****** Springs, NC 27592



Seeking position as Service Manager/Technician in business machine technology. Desire to find a progressive company to which my skills will be a great asset.


Attended University of Pittsburgh Johnstown, Pennsylvania

Numerous copier, managerial and human resources schools.


Carolina Office Systems – Raleigh, NC

October 2006 - July 2018

Service Manager and Service Technician

Hired and helped develop all new service employees.

Oversee the day to day operation of the Service Department. Responsible for daily workload and monthly budget while maintaining customer satisfaction.

Kept control of inventory to insure parts were always available when needed.

Worked closely with sales department to keep track of machines sold, upgrade older machines and insure customer satisfaction.

Responsible for office maintenance, such as issues with plumbing, air conditioning etc.

Ordered all office supplies.

Maintained the demonstration room to help insure sales on new machines

Service Manager Schools, multiple Human Resources seminars and copier schools

Xerox Copier Schools in Philadelphia, PA, Leesburg, VA, Springfield, VA, and Charlotte, NC

May 2015 to present

Live National Walnut Creek Amphitheater – Raleigh, NC - Seasonal

Direct people and traffic for musical events to ensure safety and organization.

October 2017 to present

PNC Sporting – Carolina Hurricanes – Raleigh, NC - Seasonal

Setup from one scheduled event to another.


June 1997 – October 2006

Field Service Supervisor, Trainer

Hired and trained new hires and experienced technicians.

Responsible for quality assurance of new machines.

Insured technicians were properly trained by going out on calls when they had a problem with a machine.

Kept inventory up to date so there was very little down time on any machine.

Trained technicians on new models so service call were kept to a minimum.

Omni Business Machines/Danka

December 1989 – June 1997

Field Service Supervisor, Trainer

Trained technicians in the field while on calls.

Responsible for training of new hires and experienced technicians.

Responsible for quality assurance of new machines


Awarded two Silver Certificates for top 10 percent of technicians in the country.

Awarded one Gold Certificate for top 1 percent of technicians in the country.

References :

Charles Westbrook 919-***-****

Robert Fiorey 803-***-****

Matt Lanner 919-***-****

Katie Martin 574-***-****

Teddy Harker 704-***-****

Sam Elliott 919-***-****

Scott Candore 919-***-****

Nelson Becham 704-***-****

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