field service technician
Resume:
MARK WAYNE LEVENTRY
*** *** ********** ****, ****** Springs, NC 27592
*******@*****.***
OBJECTIVE
Seeking position as Service Manager/Technician in business machine technology. Desire to find a progressive company to which my skills will be a great asset.
EDUCATION
Attended University of Pittsburgh Johnstown, Pennsylvania
Numerous copier, managerial and human resources schools.
PROFESSIONAL EXPERIENCE
Carolina Office Systems – Raleigh, NC
October 2006 - July 2018
Service Manager and Service Technician
Hired and helped develop all new service employees.
Oversee the day to day operation of the Service Department. Responsible for daily workload and monthly budget while maintaining customer satisfaction.
Kept control of inventory to insure parts were always available when needed.
Worked closely with sales department to keep track of machines sold, upgrade older machines and insure customer satisfaction.
Responsible for office maintenance, such as issues with plumbing, air conditioning etc.
Ordered all office supplies.
Maintained the demonstration room to help insure sales on new machines
Service Manager Schools, multiple Human Resources seminars and copier schools
Xerox Copier Schools in Philadelphia, PA, Leesburg, VA, Springfield, VA, and Charlotte, NC
May 2015 to present
Live National Walnut Creek Amphitheater – Raleigh, NC - Seasonal
Direct people and traffic for musical events to ensure safety and organization.
October 2017 to present
PNC Sporting – Carolina Hurricanes – Raleigh, NC - Seasonal
Setup from one scheduled event to another.
CEI
June 1997 – October 2006
Field Service Supervisor, Trainer
Hired and trained new hires and experienced technicians.
Responsible for quality assurance of new machines.
Insured technicians were properly trained by going out on calls when they had a problem with a machine.
Kept inventory up to date so there was very little down time on any machine.
Trained technicians on new models so service call were kept to a minimum.
Omni Business Machines/Danka
December 1989 – June 1997
Field Service Supervisor, Trainer
Trained technicians in the field while on calls.
Responsible for training of new hires and experienced technicians.
Responsible for quality assurance of new machines
AWARDS
Awarded two Silver Certificates for top 10 percent of technicians in the country.
Awarded one Gold Certificate for top 1 percent of technicians in the country.
References :
Charles Westbrook 919-***-****
Robert Fiorey 803-***-****
Matt Lanner 919-***-****
Katie Martin 574-***-****
Teddy Harker 704-***-****
Sam Elliott 919-***-****
Scott Candore 919-***-****
Nelson Becham 704-***-****
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