Customer Service, Microsoft Office, Bookkeeper, Office Manager

Career Summary

Highly organized professional with strong accounting experience and numerical ability with excellent bookkeeping, data-entry, administrative, month end reporting, human resources, payroll and customer service skills required to keep and update accurate financial records as well as organize and ensure smooth running of office operations. Experience in ISO 9001:2008, trained ISO internal auditor, experience with inventory, cycle counting, planning, and Oracle, experience with Osha Safety standards, MSDS sheets, and safety procedures and policies, and assisted in production, manufacturing, IT, shipping and receiving, and AIA construction billing.

Summary of Skills

Bookkeeping experience in QuickBooks, using accounting terms and concepts, accounting financial reporting, strong experience in record keeping, reporting, data-entry, general ledger entries, accounts payable and receivables, cash management, and reconciliation of financial statements

Microsoft Office and Linux experience using word, excel spreadsheets, PowerPoint, email, and calendar,

Inventory and Planning 6 years experience using Oracle systems, planning, inventory, cycle counting, bill of materials, RMA process, and working with Engineers in production and manufacturing

AIA construction billing experience 6 years, job costing, and created construction job closing documentation

Human Resource management 8 years experience including employee files, benefits and 401k enrollments, hiring practices, and exercising a high level of confidentiality

Payroll 8 years experience with ADP and Paychex, timecard calculating, wage garnishments, 401k payments, health benefits payments, vacation and sick time accrual.

Customer Service 6 years experience managing phone calls, entering and processing of customer orders, credit card payments, drop shipments, purchase orders, and shipping costs

Technical support uploading operation manuals, parts lists, and manufactures websites using customer model and serial numbers to ensure accuracy of parts provided. Entering parts and updating cost pricing and list price in data base software.

IT experience with knowledge of computers, software, and networking

Managed for 2 years FAA drug program and compliance

Managed for 2 years Quality, ISO 9001:2008 preparation and process for re-certification

Managed for 6 years Safety compliance of OSHA standards with written procedures, MSDS logs, and employee training for Construction Millwork Company.

Managed for 2 years all documentation and assisted in creating a paperless ISO Complaint system for processes and procedures for electronics manufacturing production floor.

ISO internal auditor successfully completed the training

ISO Training 13485:2003 Quality Management Standard for Medical Devices -2012

5 years production planner working with Oracle and inventory in laser system manufacturing company.

Work Experience

Full Charge Bookkeeper/Operations

A.C. Rinaldi /Parts4Heating.com

Service and Parts for boilers, water heaters, and pool heaters

Wilmington, MA 01887

March 2013 - August 2018

Maintained financial records according to generally accepted accounting principles, general ledger entries, account payable and receivable, cash management, and reconciliation of financial statements

Ensured company's books were accurate and up-to-date and utilizing QuickBooks appropriately as well as verifying and resolving discrepancies in the account books properly

Supported Customer Service functions that included managing phone calls, process of customer orders, credit card payments, drop shipments, purchase orders, and shipping costs

Provided Technical support utilizing operation manuals, parts lists, and manufactures websites using customer model and serial numbers to ensure accuracy of parts provided.

Assisted IT by uploading database information, entered new parts, new vendors, list pricing, costs updates, vendor price lists, new manufactures models, parts, manuals, drawings and diagrams

Provided training to the new employees for Customer Service and Shipping/Receiving

Supported administrative functions that include managing phone calls, mails and scheduling of appointments with the clients as well as escalating customer issues with the appropriate person

Supported Shipping/Receiving with hands on picking, packing, and shipping of orders using DHL, FedEx and UPS Worldship on line, receiving materials and entering them into inventory, processed RMA’s with vendors and damaged claims with UPS and FedEx.

Scheduled service calls, coordinated the calendar, and provided support to the repair technicians in the field.

Inventory management, cycle counting, analytical thinking and processes to correct inventory discrepancies. Processed RMA’s with vendors and damaged claims with UPS and FedEx.

Full Charge Bookkeeper/ Operations

Lightspeed Mfg. 978-***-****

Electronics Manufacturing Service

Haverhill, MA 01835

2010 – 2012

Maintained financial records according to generally accepted accounting principles, account payable and receivable, cash management, and reconciliation of customer accounts

Customer Service functions that included managing phone calls, process of customer orders, credit card payments, purchase orders, and shipping costs

Administrative functions that include managing phone calls, mail and scheduling of appointments with the customers as well as escalating customer issues with the appropriate person

Supported Shipping/Receiving in receiving parts, entering parts into inventory, putting parts away by bin locations, shipping with UPS/FedEx on line system, packaging and preparing shipments

Human Resources management of employee files reflecting salary increases, benefits enrollment, W-2’s, I-9 forms, and exercising a high level of confidentiality.

Payroll Paychex, calculated time cards, benefits deductions, garnishments, vacation and sick time allocation.

Managed FAA drug program and compliance, managed Quality, ISO 9001:2008 preparation and process for re-certification and managed Safety compliance of OSHA standards with written procedures, MSDS logs, and employee training.

Managed all Documentation and assisted in creating a paperless ISO Complaint system for processes and procedures for manufacturing production floor.

Office Manager/Bookkeeper

A.P. Dailey Custom Laminating Corp. 603-***-****

Architectural woodworking and millwork

Windham, NH 03087

2004 - 2010

Maintained financial records according to generally accepted accounting principles, general ledger entries, account payable and receivable, cash management, and reconciliation of financial statements

Ensured company's books were accurate and up-to-date and utilizing QuickBooks appropriately as well as verifying and resolving discrepancies in the account books properly

Month end reconciliation and reporting for company accountant.

Liaison between Project managers, employees, and clients to ensure proper lines of communication critical in addressing myriad problems and issues requiring immediate attention and resolve.

Human Resources management of employee files reflecting salary increases, benefits enrollment, W-2’s, I-9 forms, and exercising a high level of confidentiality.

Payroll ADP, calculated time cards, benefits deductions, garnishments, vacation and sick time allocation.

AIA construction billing, job costing, and created construction job closing documentation.

Created and participated in the Safety committee, managed all Msds and safety compliance for construction and millwork per OSHA standards and compliance.

Managed all vehicles registrations, service,

Managed all certifications needed by OSHA for all installers on the road.

Education

North Andover High School Diploma

Years of hands on office, bookkeeping, administrative and customer service experience

Northern Essex Community College Dean’s list for Academic Honors – Keyboarding I, II, Medical Term I, II,

Medical Recording and Transcribing I, II, Word Processing I, II, Conversational Spanish I

Certifications

ISO Training 13485:2003 Quality Management Standard for Medical Devices -2012

Notary Public for the State of New Hampshire 2005-2010

The Better Business writing workshop 2002

Internal Auditor 2001

Electronic Assembly

References as requested.

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