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Quality Assurance

Nashville, Tennessee, United States
August 27, 2018

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Demonstrated capabilities in overcoming complex and constantly changing business environments.

Skilled in trouble-shooting and problem-solving.

Proficient in effectively working multiple projects simultaneously under strict and demanding timelines.

Experience with Manual and Automated Testing environments for web based applications.


North Highland, Brentwood, TN 9/2017-Present

Lead Quality Assurance Analyst/UAT Coordinator, 9/2017-Present

Created and executed test plans, scenarios, scripts and workflows for upgrading to a new Human Capital Management System. Managed User Acceptance testing and provided project updates to upper Management.

Implemented full service upgrades for HR, Employee and Manager Self Service, and Benefits Enrollment.

Assisted with moving multiple HCM platforms to a single platform.

Skill Sets - ADP, Kronos WTK, HCMS, PCS, iCIMS, TAM and HRIS.

Airbus DS Communications, Brentwood, TN 1/2013-9/2017

System Verification & Test Engineer (SVT), 1/2013 to 9/2017

Created and executed test scripts and workflows for a new application. Assisted the Development staff with reproducing and resolving complex defects. Provided assistance with testing procedures for offshore colleagues.

Implemented a new software application for broadcasting public information and emergency notification alerts that created substantial company revenue.

Provided hands-on detailed training to offshore employees for quick turn-around application usage and knowledge.

Skill Sets - JIRA, multi-tier web applications, Manual Testing, and Scrum Methodology.

Onora Group, Brentwood, TN 7/2012-1/2013

Quality Assurance Analyst III – Consultant, 2012 to 1/2013

Created and executed test scenarios and test scripts for a new application. Created and maintained use cases and functional design requirements. Performed User Acceptance Testing and Production Commissioning.

Implemented the new software application in two facilities, increasing overall revenue.

Reduced incorrect formulation of products and improved tracking for packaging and distribution to consumers.

Skill Sets - Quality Center, Manufacturing Systems Framework (MSF) – Wonderware, Motorola handheld scanners, and product barcoding.


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Fidelity Information Services, Franklin, TN 2006-3/2012

Quality Assurance Analyst II, 2007 to 2012

Created test scripts and executed test plans for all applications. Recommended feedback for creating and updating client specifications and requirements. Performed User Acceptance Testing and Production deployment verification.

Created additional revenue, by delivering high-quality custom applications to clients.

Contributed to continuous improvement of processes and tools used within the organization.

Quality Assurance Analyst, 2006-2007

Performed testing and quality assurance functions for software and hardware applications. Created user documentation for all applications. Performed User Acceptance Testing.

Consolidated turnaround time frames by evaluating risk and priority for each client.

Promoted to Quality Assurance Analyst II.

Skill Sets - Selenium IDE, Team Foundation Server (TFS), SQL Server - basic queries, Scrum Methodology, credit card payment processing, Point-of-Sale device and Interactive Voice Response (IVR).

Automated License Systems, Nashville, TN 2005-2006

Quality Assurance Analyst, 2005-2006

Performed testing and quality assurance functions for software and hardware applications. Created user documentation for all applications. Developed a matrix, that enabled more accurate testing.

Reduced timelines by including client performance testing alongside overall in-house testing.

Skill Sets - Vettanna Software Testing - Testing Essentials, Manual Testing, credit card payment processing and Point-of-Sale device.

WebMD/ENVOY Corporation, Nashville, TN 1992-2004

Production Research Manager, 2004-2004

Assisted employees with support calls ranging from technical format issues to payer requirements. Ensured strict client service level and met contractual requirements.

Created a research database to reduce open case/ticket turnaround time frames.

Developed an internal process to incorporate more product research inquiries into the department.

Format/Implementation Quality Assurance Manager, 2003-2004

Organized transaction formats for the submission of medical real-time transactions and vendor implementations. Managed five employees and two departments.

Improved existing database to calculate current client contracts.

Established a quick reference research database to identify and resolve specific/common insurance payer issues.


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Quality Assurance Manager, 2000-2003

Assisted employees performing quality assurance testing for medical, pharmacy, and vendor certification products. Managed thirteen employees and three departments.

Ensured the successful and timely completion of all projects.

Developed company processes to increase quality and reduce project timelines.

Quality Assurance Analyst, 1998-2000

Performed testing and quality assurance functions for specialty and software products. Created user documentation for all products.

Promoted to Quality Assurance Manager.

Lead Customer Service Representative, 1997-1998

Supervised the Financial Real-time Customer Support Department.

Provided support to employees to achieve quick and correct problem resolution.

Customer Service Representative, 1996-1997

Provided technical support to merchants using Point-of-Sale terminals for Medicaid, Medical, and credit card transactions.

Promoted to Lead Customer Service Representative.

First Data Corporation, Nashville, TN 1992-1996

(Formerly ENVOY Corporation)

Lead Customer Support Representative, 1992-1996

Supervised the Financial Customer Support Department.

Achieved the award for “Lowest call Time” and recognition for Medical Transaction knowledge.

Skill Sets - Manual testing, credit card payment processing, Point-of-Sale devices, healthcare/medical insurance verification and Interactive Voice Response (IVR).

Background Credentials - Electronic Questionnaires for Investigations Processing (e-QIP)

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