Customer Service Representative

Ghada Safaoui B.A.

** **** ***** *****:647-***-****

Richmond Hill (ON)

L4B 4A4 Email:******@******.***

Canada

Summary:

Highly skilled bilingual customer service representative with extensive experience in customer relations and marketing. Key strengths include:

Perfectly bilingual French (France) and English. (written and verbal) with other languages spoken and written.(Spanish and Arabic)

Exceptional customer support

Excellent presentation skills

Perfect technical skills

Excellent communication skills

Excellent multi tasking skills

Excellent team work

Strong ethical standards

very well organized

able to solve a problem fast and without assistance.

Software and Systems:

Web: X/HTML.

Databases: SQL, Access and Postgre

OS: Windows 2k/CE/NT/95/XP and Windows 7

Applications: Microsoft Office (Word, Excel, PowerPoint, Access)

Work Experience:

Bricks4kidz Vaughan: March 2016-may2016

Building blocks with Duplo (JK/SK/G1) and Technic (G2?3/4) Lego blocks in French.

"We learn,We build, We play".

Talk about the topic we are going to build, Build the model,and play with it with creativity added :)

Badra Consulting Inc. Apr 2006 – Dec 2014

Customer Relations Manager

Supported world-wide customer inquiries

Responsible for customer relations

Implemented automated solution for storing customer inquiries, timelines and resolution

Presented company's services to potential customers which generated more revenues on a yearly basis

Evaluated and generated more business opportunities

Developed and administered DB rollout and upgrades strategie

Responsible for after-hours support of production environments

Developed marketing and clients presentations

American Academy of Beirut Sept 1998 - Jun 2005

*Teaching French as a foreign language Nursery/grades 1 / 2 / 7 / 8 / 1 1/ 12 (FLE: Francais langue etrangere) SEPT 2004/2005

*Teaching French as a foreign language Nurdery,KG1, KG2, Gr 1 / 2 / 11 /12.

* Teaching Grade 1 full time English

Tutoring French and English privately one on one.

Safaprime Establishment Mai 1993-Aug 1994

Customer service representative

Translation of documents (English to French and French to English).

Answering calls,follow up with customers,

Responsible for the supervision of the staff,

Responsible for the needs and requirements of customers and employees,

Improved customer service based on client feedback through the development of new policies and procedures.

Education:

Bachelor of Arts in French Literature (B.A)

Saint Joseph University, Beirut, Lebanon 1995-1998

Specializing in Intelligent Virtual Environments (VEs) for personal task training

French Baccalaureate A2

Lycee Francais Jean Mermoz, Dakar, Senegal 1994

Continuing Education

IATA Travel and Tourism Diploma, Ecole France1, Beirut, Lebanon 1996

Languages:

English, French. (fluent written and spoken)

Arabic spoken .Spanish read understood and spoken

Activities and Memberships:

President of the faculty of arts and sciences student association in Saint Joseph University 1997

References Available Upon Request

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