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Nolen M. Holzapfel Panama City, FL *2405 813-***-****

ac6ts4@r.postjobfree.com linkedin.com/in/nolen-holzapfel-a5774710/ Senior Program/Project Leader

20+ years’ experience in leading successful project deliverables and program initiatives. Accomplished and innovative program and project manager with an extensive background in leading various high-impacting international operations & maintenance (O&M) as well as construction projects. Skilled in the development and management of dynamic initiatives focused on the enhancement of business performance, enhanced quality, improved safety, and efficiency. Analytical professional with a talent for cultivating relationships focused on promoting cohesive best practices. Collaborative communicator capable of building and leading cross-functional teams to the accomplishment of operational excellence. Technically proficient in Microsoft Office Suite, MRP, WHMS, Catsweb, Livelink, and Claimsdesk. Current Secret Security Clearance.

Areas of Expertise

Program & Project Management Process Design & Management

Leadership & Development Relationship Management

Training & Facilitation Strategic Analysis & Planning

Continuous Improvement

Operational Management

Quality Control

Contract Management

Consultation & Advisory

Problem Resolution

Environmental Health & Safety

Cost Reduction

Professional Experience

IAP Worldwide Services

MENA Program Manager and recent AFCAP Task Orders’, Middle East, North Africa, November 2015 - July 2018 Directed the day-to-day project delivery of various high-profile initiatives ensuring the alignment of performance with organizational objects. Oversaw staff development focused on contract performance, safety, quality, and delivery. Liaised cross-functionally to coordinate project efforts during the design and construction phases. Collaborated in the development and execution of key business strategies. Delivered comprehensive communication strategies and instructions. Drafted budgets and proposals for submission based on project needs or proposal requirements. Recommended changes to ensure adherence to budget and time restraints. Facilitated monthly financial reviews focused on P&L performance.

Championed the development of a new business model enabling the securing of a $30M+ spanning 4.5 years expanding service portfolio throughout the Middle East.

Slashed customer costs by 15%+ and operational costs by 20% while driving enhanced margins.

Spearheaded the restructuring of internal services and sourcing resulting in a reduction in overall program costs. Middle East Deputy Theatre Manager, Kandahar, Afghanistan, May 2013 - November 2015 Oversaw theater performance and the development of business proposals, pricing strategies, subcontractor evaluations, as well as scheduling. Represented the Middle East Theatre Manager at meetings as needed. Analyzed projects to identify risks and areas of improvement. Led and mentored a team of 110 cross-functional staff spanning 13 facilities in the Middle East. Directed project teams for a diverse IAP construction portfolio. Held accountable for the execution of Safety and Quality Management strategies focused on the reduction of injuries and client satisfaction. Administered project planning, budgeting, estimating, scheduling, and subcontractor performance. Served as the primary contact for clients and contractors. Led the development of proposals and work breakdown structures. Audited and reviewed project team performance for adherence to the SOW.

Integrated internal support services supporting customer accounts resulting in reduced costs and increased profits. Nolen M. Holzapfel Page 2

Enhanced contract value through the identification and remediation of client needs by providing integrated Ad-hoc services leading to a 70% increase in average project margins.

Recipient of Certificate of Appreciation from NATO Support Agency and Outstanding Performance & Recognition Award by Theatre Manager.

Project Manager, Kandahar, Afghanistan, June 2011 - May 2013 Provided comprehensive full-project lifecycle leadership and direction of a 40MW power plant encompassing 75km+ of transmission and distribution lines. Developed and executed strategies to bring project back into schedule adherence from a six-month deficit. Partnered with logistics and purchasing to resolve the release of construction materials held at Pakistan customs. Oversaw project planning, scheduling, resource allocation, accounting, and cost management ensuring effective time and quality management. Held accountable for adherent contract administration and procurement. Enforced compliance with NEC, NSPA, and quality standards.

Salvaged a failing project that was six-months behind schedule through the development of a service schedule meeting critical demands and avoiding termination of contract

Reduced transmission and distribution costs through collaboration with internal and client-based engineers.

Saved $1.3M in project installation costs.

Effectively secured buy-in for a phased approach schedule supporting the plant startup leveraging a base expansion period and successfully delivering completion within six months with zero lost work safety days.

Awarded IAP Special Recognition by the senior leadership team for Outstanding Performance in enhancing the business line.

ES&H/ Project Support Manager Kandahar City, Wire Afghanistan, August 2010 - June 2011 Led project deliverables supporting the first outside wire initiatives in Afghanistan encompassing two 10MW power plants, a warehouse, and LSAs valued at $51M. Oversaw the establishment and administration of two ES&H programs for U.S. Expats, subcontractors and Local Nationals. Provided project leadership onsite at remote locations. Engaged with contractors to provide guidance. Reported on project progress. Managed QA performance and reporting. Served as the appointed project QCM focused on closeout for construction acceptance.

Established the first Safety and Quality Control strategies supporting construction, operations, and maintenance functions in Afghanistan.

Accomplished zero incident recordable injury and lost workday record over eight months in the construction of two sites.

Resolved all quality control issues within 30 days leading to the expedited release of $5M+ in final payment. QC & Manager, Irmo, SC, April 2006 - August 2010

Managed the ES&H and Quality Control programs within the U.S. and Middle East encompassing a $600M portfolio comprised of 45+ projects, 500+ staff, 60+ contractors. Developed and monitored program objectives aligned with quality and safety standards. Analyzed and audited site performance and adherence. Partnered in the development of proposals and the subject matter expert in safety and quality. Oversaw facilities and vehicle maintenance. Delivered expertise in IDIQ Construction, Power Generation and Distribution, Camp Construction and O&M, Medical Crash Crew DFAC/Food Service, Heavy Lift Transportation, Emergency Disaster Services, as well as Procurement & Multimodal Logistics.

Achieved above average customer satisfaction ratings associated with contract deliverables.

Launched the implementation of formal Contracts Deliverable Reporting Lists (CDRL's) driving an elimination in unsatisfactory client ratings.

Exceeded organizational goals for 2007 and 2008 by reducing Line of Business (LOB) TRC & LWDC (Total Recordable Cases & Lost Workday Cases) rates by 50%+.

Awarded most improved LOB for Safety in 2007.

Additional Experience

Disaster Relief Site Manager - Power Systems, IAP Worldwide Services EOC Manager - Power Systems, IAP Worldwide Services Assistant Project Manager, IAP Worldwide Services

Iraq Finance Manager, IAP Worldwide Services

Group Logistics Manager, Ryder Systems, Inc.

Senior Logistics Manager, Ryder Systems Inc.

Customer Logistics Manager, Ryder Systems Inc.

Qualifications & Credentials

Professional Development

Coursework in Business Management / Psychology - Nathaniel Hawthorne College, Salem, NH Credentials

Root Cause Analysis OSHA Certified PIT/Forklift Trainer OSHA 10 HR General Industry OSHA 30 HR Construction Fleet Safety Management SPC, and TQM Training Management Development Import/Export Regulations Project Management Tier1 & Tier 2 Same Condition Drawback Manufacturing Drawback Business Analysis Building Professional Partnerships Litigation Avoidance Supply Chain Redesign MRP, MRPII, DRP, DRPII Personal Security & Kidnap Awareness

ISO 9001:2008 Training ISO: 9001-2008 Lead Auditor Certification Tap Root (Incident Investigation) CQM Certified (By Corp. of Engineers) CPR & AED Certified CLS Certified (Combat Life Support)

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