Manager Microsoft Office
Resume:
Siham Mahmoud Abu-Awad
Contact No.: 009**-**-******
Email: ************@*****.***
Education:
B.S. in Computer Science, Alzaytoonah University, Year 2005
Computer Science Diploma, Al-Khawarizmy Collage, Year 1997
Courses and Trainings
Microsoft Office course (Word, Excel and Power point)
Introduction to SQL, year 2002
Course of Internal Auditor - ISO 9001, year 2003
CorelDraw
Windows and Internet
Broadcasters and announcers course, year 2009
Documentary films director training at Rosetta Company, year 2010
Professional Experience
1.Kindergarden "Allemny Nursery"
June 2017 until September 2017
Responsibilities
Student registrations.
Communicate with the parents with messages and calls,
Administrations duties." Managing teachers and other employees".
Arranging entertainment programs for students.
Accountant work.
2.Office Manager
Almojahezoon Al Arab Maintenance Company
May 2012 until November 2013
Roles and Responsibilities:
Managing filing systems;
Holding meetings with senior management to review performance;
Delegating work to staff and managing their workload and output;
Responding to customer enquiries and complaints;
Preparation of tenders entry phase in the tender offers processing and final phase, which ends maintenance contracts.
3.Quality Assurance & Control for Banking Application
Warka Bank for Investment and Finance
Jan 2007 to Dec 2009
Roles and Responsibilities:
Monitor and audit daily processes in IT department.
Full responsibility for the MIS reporting with top management.
Support in detecting the daily balance sheet results.
Supervising technical staff in carrying out tests and checks;
Ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated and according to the bank requirements.
4.Quality Assurance & Control in Banking Application
Computer & Communications Systems Co. (CCS)
July 1999 to July 2007
Handling tickets’ operations; handling bridge calls as well as taking care of the situation management calls.
Leader of the user manual team.
Working with development department staff to establish quality requirements from clients and establishing standards of service for customers
Ensuring compliance with standards
Defining quality procedures in conjunction with operating staff.
5.Office Manager for TESA International project “Technology in Education for Speaker of Arabic”
Computer & Communications Systems Co. (CCS)
May 1997 to April 1999
Roles and Responsibilities:
Handling all Quality assurance duties related to the Arabization of a set of hardware/ software series modules, to be implemented at schools and universities.
Supervising all administrative affairs and managing the Center’s staff (along within Q.A. duties related to the Arabization project).
Handling (travel arrangements, shipments, financial invoices and budgeting, personal affairs, etc.).
Data Entry for all the programs.
6.Secretary
Jordan Int. Insurance Company
1995 to 1997
Roles and Responsibilities:
Managing filing systems;
Implementing and promoting equality and diversity policy;
Holding meetings with senior management to review performance;
Liaising with other administrative teams;
Delegating work to staff and managing their workload and output;
Responding to customer enquiries and complaints;
Responsible for proposals creation, reviewing and tracking and ensuring they are received by the clients.
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