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Social Media Customer Service

Palm Coast, Florida, United States
August 27, 2018

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Kelly Smith

** **. ******* *****

Flagler Beach, FL 32136



I am a Talent Acquisition Specialist for various markets from a home based virtual office. I have experience in full life – cycle project recruiting with proven experience building and maintaining pipelines. Internet search experience using Social Media (Twitter, Facebook, LinkedIn Recruiter, Instagram, Vine and various Networking groups and sites.

• Dynamic professional with Sourcing/Recruiting and Human Resource experience.

• 11 years working as a Virtual Sourcer/Recruiter from a virtual home office.

• Full life – cycle high volume RPO project recruiting.

• Behavioral Interviewing

• Proven success in direct sourcing using LinkedIn Recruiter and other Social Media Sites

• Ability to handle multiple requisitions including proposal support simultaneously.

• Metrics and SLA driven process experience.

• Recruiting experience in the following areas: Sales,Human Resources, Engineering, Aerospace, Finance and Accounting, Marketing/ CPG, IT, Aerospace, Banking, Legal, Distribution and Manufacturing Drivers, Customer Service, Retail, Healthcare, Telecommunications, Clerical, Insurance Administrative, and Pharmaceutical fields.

• Possesses strong human relations, communication skills and interacts effectively with clients, staff and management on all levels.

• Self-sufficient team player.

• Objective and goal oriented.

• Works with a sense of urgency to consistently fill open positions with qualified candidates in a timely manner.

• Sets high standards of performance and works hard to achieve them.


Microsoft Office, Web Browsing and Social Networking. Experience as a user and trainer with various ATS (Applicant Tracking Systems) to drive applicant tracking and reporting: Workday, Sucessfactors, Taleo, Brass Ring, Avature, Peopleclick, Peoplefluent, Job Diva, Resumate, Goldmine, Act, and various proprietary packages of recruiting programs.

AIRS Training 1/2010

RACR Certification –Lean Human Capital 9/2015


Confidential 2004-Present

TA Recruiter / Sourcing Specialist (Virtual)

This position includes building strong relationships with clients and working on various Recruitment Process Outsourcing (RPO) accounts to include: BD, DPI Specialty Foods, Whirlpool, AGCO, Lagrand, Cisco, CHS, Univita Healthcare, MetLife, Honeywell, Pernod Ricard USA, Capital Group, Honeywell, Bristol Myers Squibb, Charter, ADT, JDSU, GE, Microsoft, T-Mobile, Best Buy, Bank of America, Progressive (1 year), Linde, McKesson, RB, Siemens, Cisco, Coke, Farmers Insurance, ATT Connect, CAP One, Hewitt Associates, Home Depot, Target, and Granger. Responsible for sourcing candidates from various sources, including job boards, company and personal web sites, community and networking portals, associations, along with passive sourcing skills including networking among competitors and internet research.

• Full cycle high volume recruiting and sourcing for exempt and non-exempt positions with various clients across multiple industries including but not limited to Sales, Manufacturing, IT, Aerospace, Finance and Banking, Accounting, Human Resources, Telecommunications, Healthcare, Engineering, Retail, Clerical, Insurance, Administrative, and Pharmaceutical fields.

• Responsible for building strong collaborative relationships with clients.

• Developing initial phone screening questions, screening candidates by phone and inviting them to apply via Web site.

• Attend weekly business unit calls with HR and other department leads to review status of openings, time to fills, & other issues pertaining requisition activity.

• Submit weekly Excel status reports to HR and management.

• Perform reference and background checks on potential candidates.

• Responsible for working nationwide on short and long-term projects.

EDUCATION: Bachelor of Music Therapy, Shenandoah University and Conservatory of Music, Winchester, Virginia

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