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Customer Service Mechanical

August 27, 2018

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Norma Martinez


Objective I am currently looking for a full time position in an environment that offers a challenge within the company. Apply management skills to help the company grow to achieve optimum utilization of its resources and maximum profits.

Profile Hard working professional offering versatile office, field environment, and customer service skills. Strong organizational planning skills and problem solver who readily adapts to change, works independently or as a team to exceed expectations. Able to address multiple priorities and meet tight deadlines without compromising quality. Highly motivated and looking for a long-term career with a company.

Summary of Skills and Experience

• Extensive knowledge of mechanical maintenance and diagnosis of all major systems of heavy duty vehicles

• Created and enforced Standard Operating Procedures.

• Highly effective at identifying process improvements and implementing

an optimized process.

• Providing training and development of team in class and individual settings

• Excellent troubleshooting and analytical skills.

• Skilled in using the following applications: Microsoft Word, Excel, Power Point.

• Effectively managed and lead small teams.

• A/C certification

• CLS certification


University of Maryland University College

2018 - Associates of Arts

L.W. Higgins High School

2006 – High School Diploma


2005 – 2006 Winn-Dixie Supermarket

2006 – 2013 Jefferson Parish Clerk of Court

2013 – Present United States Army


Westwego Fire Department

Mission for the Homeless

Army BOSS Representative

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