varied customer service, medical assistant, microsoft offic

Glenicia Burton

**** **** ****** #* *******, GA 404-***-**** **************@*****.***

CUSTOMER SERVICE REPRESENTATIVE

Dedicated, hardworking, energetic customer service professional. With over 10 years in the service industry. Skilled in sales, problem solving and communication. Experienced in food and medical industry. Aim to achieve desired results.

SKILLS

Organization

Communication

Money Handling

Technical Skills

Multitasking

Problem Solving

Data Entry

Inventory Control

Service Oriented

Reporting

EDUCATION

Associates of Applied Science-Medical Assistant

Lincoln College of Technology, Marietta, GA, 2016

High School Diploma

Booker T. Washington High School, Atlanta, GA, 2010

Major: Health and Human Services

WORK EXPERIENCE

Salesperson

Waffle House Atlanta, GA 11/2015 to 05/2018

Take customers’ orders and communicate dining or order details to kitchen personnel.

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Collect and process customers’ bills and payments.

Enforce company rules and regulations.

Ensure clean, friendly and safe eating and work environment.

Maintain inventory and stock with necessary food and beverage.

Housekeeper

Hospitality Solutions Atlanta, GA 07/2017 to 12/2017

Cleaned hotel rooms and furniture in a timely manner.

Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.

Emptied wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.

Observed precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.

Disinfected equipment and supplies.

Medical Assistant (Extern)

Phoenix Medical Riverdale, GA 09/2016 to 11/2016

Recorded patients' medical history, vital statistics, or information such as test results in medical records (back office).

Scheduled appointments and checked patients in (front office).

Followed up with patients after visit for update on service provided.

Performed clinical procedures such as EKG, Phlebotomy.

Caregiver

Heart to Heart Home Care East Point, GA 03/2016 to 10/2016

Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

Provided patients with help moving in and out of beds, baths, wheelchairs and automobiles.

Bathed, dressed and groomed patients.

Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care and running errands.

Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert.

Donor Support Tech

CSL Plasma Stone Mountain, GA 07/2014 to 03/2015

Monitored donors during blood drawing process.

Coordinated the blood drawing process by connecting and disconnecting machines, clean machines and beds and stock supplies for next shift.

Disposed of contaminated sharps, in accordance with applicable laws, standards, and policies.

Interviewed donors to verify allergies and other special concerns.

Election Associate

New Georgia Project Atlanta, GA 08/2013 to 06/2014

Visited neighborhoods and discussed registration, answering concerns from residents.

Updated residents on upcoming elections.

Increased community awareness with citizens.

Cashier

Lanier Parking Atlanta, GA 09/2011 to 09/2012

Directed traffic to designated parking areas.

Took payments and tickets from cars entering and exiting parking lot.

Provided directions to customers on neighboring establishments.

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