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Manager Customer Service

Tustin, California, 92780, United States
August 27, 2018

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Resume: Susan Miller CMCA ® 714-***-****


Seeking a challenging opportunity in Office Management / Admin Asst.


Residential Property Manager

New Management marketing and meeting with clients

Assisted the turning of a unit- by coordinating with our owners, vendors, project managers as needed.

Prepared comps. Prepared enticing rental marketing statements, and photographed rentals both inside and outside the home to post to Craigslist, MLS, Company Website and other online sources. Scheduled viewing times and showed homes in different cities of Orange County.

Sought qualified applicants, verified applicant’s information and leased rental homes

Prepared lease agreements, ensured applicants understood the terms of the agreement

Review invoice coding and submitted for payment according to company procedures.

Maintained vendor information and worked with vendors to resolve issues.

Prepared accurate company reports as needed.

Prepared, served and posted notices. Performed annual home inspections and scheduled work needed with vendors to ensure rental home compliance.

HOA Community Manager

Excellent Customer Service via phone, email, in person to homeowners, board members, vendors

Drafted meeting minutes, newsletters, and general correspondence

Scanned and maintained files, correspondences’, and records via Adobe

Provided community rule enforcement through compliance letters

Attended monthly, bimonthly and quarterly board meetings

Compliance with Civil Code, B&P code, Corporation Code and others

Approved and paid vendor invoices, reviewed financial statements & insurance policies

Prepared annual budgets. Mailed in compliance with civil code requirements

Supervised, Trained, Evaluated the office and maintenance staff as well as outside vendors

Implemented board directives and provided board guidance

Performed monthly property, building and landscape inspections

Good working knowledge of MS-word, Excel, Outlook, Power-point, Civil Code, B&P code

Bookkeeper/Office Manager

Processed invoices and checks and maintenance of prelim log

Prepared loan draws- reconciliation of draws to job cost records

General office/administrative duties; copiers, computers, multi line phones-fax

Data entry for assigned projects, budgets, commitments

Contact & work with subcontractors/vendors to resolve issues

Daily interaction with project managers to ensure accurate and on time payments to vendors.

Ensured compliance with accounting deadlines

Apartment Manager

Responsible for Managing all Accounts Receivable including balancing ledger accounts

Collected, balanced, and deposited monthly rents.

Prepared annual budgets, coded and monitored vendor billings

Supervised the work of the office and maintenance staff as well as outside vendors

Monitored and enforced company policies and procedures

General office/administrative duties; copiers, computers, multi line phones-fax


Northeastern Illinois University, Chicago Il. Business Management

Irvine Valley College/Saddleback General Studies and MS-applications

CMCA designation through CAM-ICB & Member of CAI

CA. BRE -Real Estate License

References available upon request

Contact this candidate