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Warranty manager, service writer

United States
August 26, 2018

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Objective: Seeking a position in a career where I can utilize my customer service skills, and fulfill a long lasting employment relationship.

Qualifications and Skills:

** *****’ customer service Multi-line phone systems Confidential Responsible

Dedicated Data entry Money handling Team Player

Organized Planning and Execution Communication Adaptable

Employment History:

Gull Boats and RV’s Missoula, MT Warranty Manager, Service Writer Sept 29, 2015- Current

Communications with large manufacturers. Providing proof of warranty, filing claims, ordering parts, and part returns.

Timely resolution of customer product concerns

Scheduling management of technicians, detailers and lot attendants

In depth knowledge of rules, guidelines, flat rates and mechanical workings of the warranty process for over ten major manufacturing companies of boats, RV’s, water craft, snowmobiles, trailers, and outboard motors.

Laughing Grizzly Missoula, MT. Casino Attendant, Server, Bartender Mar 2014- Feb 2015

Managed inventory and ordered supplies weekly

Cash handling, $1,000-$10,000 nightly

Multi-tasked as bartender, casino attendant, waitress, and hostess all during one shift

Boomers Missoula, MT Casino Attendant, Bartender Dec 2013- Mar 2014

Cash handling, $1,000-$10,000 nightly

Successfully dealt with conflicts and complaints

Stockman’s Arlee MT. Bartender Aug 2013- Jan 2014

Assisted with bookkeeping and filing

Entrusted to make daily deposits

Kept track of food and alcohol inventory

Wye West Casino Missoula, MT. Casino Attendant, Bartender Dec 2010- Aug 2013

Selected to do catering for outside events

Cash handling, customer service, and inventory experience

Muralt’s Café Missoula, MT. Lead Server Mar 2008- Dec 2010

Managed up to 40 tables at one time

Communicated with cooks in order to provide quality service to customers

Learned to prioritize and organize time to meet customers’ needs

Missoula Textiles Services, Missoula, MT. Front Office Assistant Nov 2002- Mar 2008

Used in-depth knowledge of company services to describe options and answer questions for customers

Successfully used multi-line phone system

Assisted with deposits

Collected and analyzed data from route drivers in order to credit them for their sales


High School Diploma Hellgate High School Missoula, MT


Diana Ross Kris Bird Laci Rathbun

Manager Maintenance Coordinator Volunteer Supervisor

Missoula Textiles Missoula Property Management Donation Warehouse

406-***-**** 406-***-**** 406-***-****

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