LATOYA TURNER

Snellville, GA *****

Mobile: 678-***-**** ac6tk3@r.postjobfree.com

PROFESSIONAL SUMMARY:

Accomplished healthcare administrator with 11+ years of diverse healthcare experience with handling healthcare projects, solving complex problems, possessing good analytical knowledge, and mentoring subordinates. Leadership responsibilities include personnel training and management, project development, data analysis, inventory control, budgeting and patient record keeping.

SKILL:

Strong attention to detail

Quality methods and tools knowledge

Strong interpersonal skills, good communicator

Working knowledge of Quality Management, PI, Risk Management, and Joint Commission Standards

Ability to effectively present information and respond to questions from groups including mid-level management

Strong project management and coordination skills

Solid analytical skills

Microsoft Office/Suite proficient

RedCap, Strata, and Epic proficient

EDUCATION:

Masters of Business Administration (MBA) (Public Administration); 2018

Ashford University San Diego, CA

Relevant Coursework: Managerial Marketing, Operations Management, Financial Accounting & Analysis

Bachelor of Arts (BA), Healthcare Administration; 2015

Ashford University San Diego, CA

Relevant Coursework: Continuous Quality & Monitoring Accreditation, Human Resources Management, Healthcare Planning and Evaluation

Medical Billing & Coding Certificate; 2005

Sanford Brown Medical Institute Atlanta, GA

EXPERIENCE:

Business Operations Supervisor 08/2015 - Current

Children’s Healthcare of Atlanta-Atlanta, GA

Assists with statistical and financial analysis of PICU and NICU data; as well as the Specialty Clinic data as related to comprehensive program and its subparts

Serves as point of contact for program facilitators and participants with all program-related questions

Handles basic payroll or timekeeping activities, other record-keeping, organizational charts, and other business documents

Analyzes data to identify areas of progress and/or trends; draws conclusion and develops recommendations for management consideration

Maintains program-related communication vehicles, e.g., SharePoint sites, online portals, etc.

Audits established sample of accounts to ensure identify trends in collection efforts

Identifies performance measures to monitor success and assist with implementation of process changes

Investigates, provides and submits information to Quality Department

Oversees and directs administrative activities, including current operational policies and procedures and internal/external reports and correspondence

Oversees implementation of projects

Builds online surveys and databases within RedCap system

Conducts Ad Hoc Reporting by creating custom queries and generating reports

Develops understanding of and relationship with stakeholders for product and process quality

Prepares operational reports and analysis to report progress, adverse trends and makes appropriate recommendations or conclusions

Stays current on coding and insurance practices and interacts with appropriate internal departments to update, change, or delete codes and charges when ineffective, not profitable and/or obsolete

Assists with the preparation and auditing of the departmental or project budget(s) and tracking/monitoring of related expenses

Assists with designing and implementing portions of quality performance indicators, tools and processes for data collection, analysis and reporting for quality management and continuous improvement of products or solutions for a portion of a customer segment or business unit

Telephone Triage Assistant 10/2013-08/2015

Children’s Healthcare of Atlanta-Atlanta, GA

Maintained patient records and acted as a liaison between physicians, employees, and patients in both clinical and business settings

Scheduled and coordinated all program-related events, e.g., facilities, facilitators, catering, audio-visual, etc.

Monitored telephone calls and gathered all necessary and pertinent information regarding medical problems and symptoms prior to surgery

Maintains program-related communication vehicles, e.g., SharePoint sites, online portals, etc.

Lead Patient Services Coordinator 06/2010 – 05/ 2012

Emory Children’s Center- Atlanta, GA

Directed and oversaw operations of registration activities for multiple patient types and multiple shifts of employees within the Pre-Registration department

Communicated program expectations (e.g., classes, rotations, placements, etc.) and logistics to participants and holds them accountable for meeting milestones

Ensured standards for quality and productivity are met.

Managed all aspects of the revenue cycle including insurance verification and authorization, charge capture and reconciliation, collections, internal controls, coding, and denial monitoring

Stayed current on coding and insurance practices and interacts with appropriate internal departments to update, change, or delete codes and charges when ineffective, not profitable and/or obsolete

Participated actively in the interview process, training, performance appraisals, and may provide disciplinary actions up to and including termination

Patient Account Rep 10/2009 – 03/2010

Emory University Hospital-Atlanta, GA

Verified insurance coverage and managed all aspects of the revenue cycle

Monitored submission of timely, accurate, and complete billing information to the business office to ensure maximum reimbursement

Medical Secretary 09/2008 – 10/2009

Emory Clinic-Athens, GA

Partnered with facilitators and instructional designers to develop all program-related materials, e.g., agendas, facilitator slides, participant handouts, program evaluations, etc.

Researched and compiled information for reports and presentations

Oversaw and directed all day to day practice operations including patient throughput, supply levels, and various operational issues that arose during the day

Maintained calendars and prioritized meeting requests for providers

Scheduled, prepared, and handled meetings

Scheduled and coordinated all program-related events, e.g., facilities, facilitators, catering, audio-visual, etc.

Patient Services Coordinator 09/2006-09/2008

Emory Eye Center-Atlanta, GA

Responsible for all front desk operations and recognized by other staff, physicians, and patients as the primary staff member accountable for all front desk functions

Attended and lead daily huddle in assigned area and used them proactively to improve service

Managed all aspects of the revenue cycle including insurance verification and authorization, charge capture and reconciliation, collections, internal controls, coding, and denial monitoring

Analyzed data to identify areas of progress and/or trends

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