Ambulatory Care Nurse Manager

Accomplished nurse leader with 25 years of experience, contributing to the continuous delivery of top quality patient care in compliance with policies, procedures, and regulations of State Boards of Nursing. Equipped with a strong background in hospital and ambulatory care platforms, driving the development and efforts of talented teams of nurses and allied health professionals combined. Highly committed to the patient experience as an advocate for the compassionate care of patients and family members to optimize wellness, while providing staff with the education and support needed to enhance competency and expertise. Continuous monitoring of patient outcomes and satisfaction, clinical productivity of staff and physicians and operational budgetary costs to achieve organizational goals.

Professional Experience

Kelsey-Seybold Clinic Houston, Texas

The Woodlands and Woodlands OB and Women’s Health Clinic

Nurse Manager March 2015 - Present

Nurse Supervisor II December 2007 – March 2015

Willowbrook Clinic

RN Coordinator February 2004 – December 2007

Pediatric Ambulatory Care Nurse May 2003 – February 2004

Direct and navigate operations of clinical nursing and allied health teams, with a strong focus on continuous delivery of top quality medical care to patients within primary care and multi-specialty departments between two clinical locations.

Manage over 55 healthcare professionals maintaining employee costs under budget.

Collaborate with Medical and Administrative Leadership to ensure a commitment to patient safety, wellness, and satisfaction while maintaining compliance with regulatory guidelines and readiness.

Monitor capital and operating budgets to assist with justifying and advocating future needs of the clinics.

Lead enhancements in staff performance through detailed appraisals, identifying and addressing areas in need of improvement and providing continuing education.

Coordinate efforts with physicians, clinical and administrative direct reports, and ancillary staff to enhance the quality of care utilizing the “10 Step” Quality Improvement Process and maintaining compliance with Environmental Health & Safety and Clinical Education requirements.

Provide direct and indirect patient care within the ambulatory care setting across the healthcare continuum for all direct report departments.

Strategize with administration, external disciplines and clinic staff of all departments to relocate two ambulatory care clinics for permanent and temporary operations.

Instrumental in implementing and providing ideas for continual enhancement of the electronic medical record system throughout the organization.

Actively participate and serve on the following committees: Nurse Practice Council Steering, EPIC Optimization, Code Blue, Quality Improvement and Policy & Procedure Committee.

Kelly Healthcare Resources: El Paso Corporation Houston, Texas

Occupational/Corporate Health Service Nurse (Contract) November 2002 - May 2003

Skillfully delivered direct and indirect clinical care services, including assisting corporate physician with executive and pilot physical exams, basic first aid, travel consultations with immunization administration, allergy injections, hearing & vision screening, vital sign and blood glucose monitoring.

Offered educational opportunities to employees relating to high-risk medical issues

Assisted with the design and implementation of the organization's emergency response and disaster contingency plan

TENET Healthcare Corporation: Cypress Fairbanks Medical Center Cypress, Texas

Emergency Department Staff Nurse August 2002 - January 2003

Skillfully delivered direct and indirect patient care services, including assessments, planning, intervention, and re-evaluation.

Worked collaboratively with patients, family members, and interdisciplinary staff in development of customized nursing care plans.

Performed hemodynamic monitoring and support focused on critically-ill patients with a strong commitment to achieving optimal patient outcomes.

Reported and presented changes in patient's’ clinical condition to physicians, nursing supervisor / manager, and colleagues as needed

American Mobile Healthcare San Diego, CA

Lyndon B. Johnson Hospital: Houston, Texas April 2002 – July 2002

Houston Methodist Hospital: Houston, Texas January 2002 – April 2002

Cross Country Travcorps INC Malden, MA

Bayshore Medical Center: Houston, Texas September 2001 – December 2001

Emergency Department Staff Nurse (Traveling Nurse)

Skillfully delivered direct and indirect patient care services, including assessments, planning, intervention and re-evaluations.

Worked collaboratively with patients, family members, and interdisciplinary staff in development of customized nursing care plans.

Performed hemodynamic monitoring and support focused on critically-ill patients with a strong commitment to achieving optimal patient outcomes.

Reported and presented changes in patient's’ clinical condition to physicians, nursing supervisor / manager, and colleagues as needed.

Charleston Area Medical Center Charleston, West Virginia

Level I Trauma Center Emergency Charge Nurse February 1998 – September 2001

Emergency Center Clinical Nurse II - IV August 1994 – February 1998

Supervised a multi-disciplinary Team of approximately 12 employees during a shift within a Level I Trauma Emergency Department

Managed and coordinated operation efforts to facilitate the care of patients and families.

Accountable for yearly competencies and evaluations of staff

Skillfully delivered direct and indirect patient care services, including assessments, planning intervention and re-evaluation.

Performed hemodynamic monitoring on critically-ill patients with a strong commitment to achieving optimal patient outcomes.

Assisted in the design and implementation of the NIH Stroke Protocol (PDSA) within the hospital, as well as outside Emergency Medical Services (EMS) facilities.

Served on: High Performance Stroke Team, Neuro-Collaborative Practice Committee, Nursing Research Utilization and Quality Improvement Committee

Medical Surgical Staff Nurse June 1993 – August 1994

Accountable for the total care of the pre and post-operative patients and families.

Skillfully delivered direct and indirect patient care services, including assessments, planning, intervention and re-evaluations.

Education / Professional Licenses / Certifications

Bachelor of Science in Nursing, Thiel College 1993

Texas (2001 – Present) Pennsylvania (1993 – Present) West Virginia (1993 – 2006)

Advanced Cardiac Life Support Pediatric Advanced Life Support

Cardiopulmonary Resuscitation Instructor Trauma Nurse Core Curriculum Instructor

Presentations / Publication / Board Membership

American Academy of Ambulatory Care Membership (2010 – Present)

American Nurses Association Membership (2014 – Present)

Texas Nurse’s Association Membership (2014 – Present)

Lone Star College and College of Health Care Professionals Boards of Nursing and Allied Health Professionals (2014 – Present)

Closing the Loop: Tracking Outside Referrals American Academy of Ambulatory Nursing Conference 2016

Lovelady, C., Blair, C., (2014). Know the Right Skill Set for the Right Task. American Academy of Ambulatory Nursing (AAACN) Viewpoint, 37

The Right Skill Set for the Right Task: Maximizing the Role of the RN, LVN & UAP American Academy of Ambulatory Nursing Conference 2014

American Academy of Ambulatory Care Nursing Legislative Committee (2011 - 2012)

The Role of the Non-Licensed Personnel American Academy of Ambulatory Nursing Conference 2010

Accolades

2015 & 2013 Houston Chronicle ~ Outstanding Nurse Honoree

2011 Good Samaritan Foundation ~ Excellence in Nursing Bronze Medalist

2010 Kelsey-Seybold MVP Award & Good Samaritan Foundation ~Excellence in Nursing

Award of Excellence in Professional Nursing in 2000

References

Available on request

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