General Manager

JON TAVARES

*** ****** **** ~ Kailua, Hawaii **734

808-***-**** (h) *************@*****.*** 808-***-**** (c)

PROFESSIONAL EXPERIENCE

SP+ Standard Parking, Honolulu, Hawaii 2009-Present

Regional Manager, Hawaiian Islands

Full Accountablity for Profits & Losses for Multi-Unit business across the State of Hawaii

Diversified Client Portfolio of over 40 locations including Hotels, Office Buildings, Retail Centers, Hospitals and Mixed-Use Commercial Properties.

Oversee 5-9 Managers and Associates directly and 300+ Managers and Associates indirectly, supervising all training and mentoring in accordance with organizational goals; define and delegate work responsibilities with clear, consistent expectations and outcomes.

Direct responsibility for all Business Development functions in the Hawaii Region to include prospect development, pricing and proposal generation along with contract negotiations.

Conduct monthly financial and budget analysis of sales and expenses with accuracy and attention to detail.

Administer customer service to approximately 40 clients, overseeing a portfolio of over $7,000,000 in monthly sales and managing the Operations Team to deliver quality service.

Supervise all corporate purchasing, effectively and efficiently ordering while keeping expenses to a minimum.

Market company services through the design and creation of brochures, presentation packets, proposal packages and newspaper and magazine advertisements.

Utilize superior communication skills, designing and presenting effective Business Development Proposals to potential customers as the leader of the Presentation Team.

UHA, Honolulu, Hawaii 2006-2009

Provider Services Manager

Oversight and management of the Provider Network for all of UHA’s Health Plans including over 2,100 contracts with Physicians, Medical Groups and other Health Professionals.

Oversee 5 associates directly, supervising all maintenance of Provider database and servicing of over 6,000 health professionals across Hawaii.

Design, implement and manage programs for Providers that encourage improved outcomes in Healthcare measures including HEDIS and other metrics.

Manage all aspects of contracts negotiation, provider servicing and communications.

Represent UHA on the Board of Directors of the Hawaii Association of Health Plans as well as member of its Government Relations committee charged with lobbying members of the Hawaii State Legislature.

Leader of the UHA Provider Network Performance Improvement Team charged with responding to complaints, implementing new policies and procedures and completion of Performance Improvement projects in accordance with UHA annual business plans.

Oversaw the expansion of UHA’s Provider Services Department to take on additional claims reconsideration responsibilities.

Member of Claims, Technology, Customer Service, Healthcare and Accreditation Performance Improvement Teams.

Voting Member of the UHA Appeals Committee.

Responsible for developing and updating training methods for new associates in Provider Services to keep up with business needs and technologies.

Responsible for implementing strategies to meet UHA Business Plan goals for Provider Services Department.

STAR PROTECTION AGENCY, Honolulu, Hawaii 1999-2005

Vice President (2000-2005)

Direct all outer island investigative and security operations and numerous departments, including Human Resources and Scheduling, with exceptional insight to operational goals and organizational mission.

Oversee 12 associates directly and 150 associates indirectly, supervising all training and mentoring in accordance with organizational goals; define and delegate work responsibilities with clear, consistent expectations and outcomes.

Manage all aspects of Information Technology, including maintenance and upgrades of the company web site, industry-specific Guard1 Plus Security Patrol system, and Internet-based reporting system; planned and implemented key elements of the reporting system.

Conduct monthly financial and budget analysis of sales and expenses with accuracy and attention to detail.

Administer customer service to approximately 20 clients, overseeing a portfolio of $200,000 in monthly sales and managing the Operations Team to deliver quality service.

Supervise all corporate purchasing, effectively and efficiently ordering while keeping expenses to a minimum.

Marketed company services through the design and creation of brochures, presentation packets, proposal packages, television commercials, and newspaper and magazine advertisements.

Utilize superior communication skills, designing and presenting effective Business Development Proposals to potential customers as a key member of the Presentation Team.

Designed New Employee Orientation to ensure employee understanding of company policies and procedures; revised the employee handbook and drafted employee policies regarding uniform purchases, drug testing, and incident reporting.

Accomplishments:

Professional Certification Board of the American Society for Industrial Security: National “Award of Excellence” for leading other executives toward Certified Protection Professional designation, 2004.

Saved $.07 per gallon by implementing a bulk purchasing program for gasoline.

Spearheaded efforts to open the Seattle office, presenting Business Development Proposals that brought in several $500,000 accounts.

Assistant General Manager (1999-2000)

Promoted after demonstrating innovative leadership skills, exceptional business capabilities, and dedication to customer satisfaction and company goals.

EDUCATION

TRUMAN STATE UNIVERSITY, Kirksville, Missouri BA in Political Science, minor in Psychology, 1996

MAUI COMMUNITY COLLEGE, Kahului, Hawaii AA in Liberal Arts, 1994

SEABURY HALL HIGH SCHOOL, Makawao, Hawaii HS Diploma, 1990

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