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Administrative & Program Specialist

Charlotte, North Carolina, United States
August 26, 2018

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Well-organized, dynamic, and goal-driven professional, offering broad-based and hands-on experience in providing administrative leadership while implementing improvement efforts and strategically directing operations and staff.

Equipped with solid expertise in customer service, research, project administration, policy implementation, and team building. Highly capable of managing multiple tasks in fast-paced environment. Capable of learning and adapting quickly, developing and implementing standards, and simplifying complex procedures to increase efficiency. Armed with strong communication, organizational, administrative, problem-solving, and interpersonal skills. Proficient in using Microsoft Office, Word, Excel, Outlook, and PowerPoint as well as Internet research and Total Management System (TMS).

Relevant Experience

Baskerville Correctional Center - Baskerville, VA

Administrative & Program Specialist 2013–Present

Office Management

Serve as a personal and confidential assistant to the Assistant Warden

Assist the Assistant Warden in balancing priorities for the efficient flow of work meeting deadlines

Respond to and successfully resolve approximately 40 inquiries weekly maintaining discretion and confidentiality

Maintain calendar, schedule meetings and prepare travel arrangements

Reports Management Documentation

100% accountability for data entry of inventory, scanning and attaching purchase orders in to the Total Management System (TMS) and making necessary adjustments for the Maintenance and Clothing Department

Monitor and organize various filing systems, which store confidential information and general correspondence

Handle the preparation of business correspondence with the use of standard business communication practices

Effectively maintain reports and the database that monitors communication and correspondence for 488 offenders

Successfully maintain and update approximately 900 directives and policies.

Staff Liaising and Collaboration

Serve as main contact between various departments which include staff, supervisors, and department heads

Work collaboratively and uses initiative to ensure projects are completed with quality in a timely manner

Facilitate bi-weekly Learning Team Meetings for a team of 10 to foster communication and team building

City of Hoboken - Hoboken, NJ

Senior Administrator 1988–2008

Regulatory and Policies Compliance

Ensured conformance with department regulations, policies, and procedures in writing correspondence

Held full accountability in serving as liaison to the public to interpret department regulations and policies

Closely coordinated with staff, public officials, external agencies, and the public

Effective in performing essential investigations to ensure policy compliance and represented in court cases

Document Preparation and Review

Carried out the preparation of necessary requisitions for litigation counsel services monthly and established and implemented department policies to special cases

Conducted comprehensive review on applications to secure accuracy and proper information and attachments

Handled the receipt of applications and fees; processing of suitable receipts; and printing of daily reports

Generated approximately 50 mathematical calculations weekly for rental increases, which involved coordinating procedures as well as compiling and interpreting data

Initiated effective revision in procedures for efficiency in my department as well as utilizing suitable systems

Customer Service

Maintained timely response to inquiries for about 30 clients daily to provide adequate information and assistance by administering phone calls and accommodating walk-ins

Other Experience

Substitute Teacher - Mecklenburg County Schools - Boydton, VA 2009–2012

Education and Credentials

Coursework in Business Management - Upsala College, East Orange, NJ

Certified Process Technician: Dec 2008 - Rowan Cabarrus Community College, Salisbury, NC

North Carolina Career Readiness Certificate: May 2008 - Rowan Cabarrus Community College, Salisbury, NC

General Clerk Training: Nov 2007 - State National Training Service, Inc., Voorhees, NJ

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