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Administrative Assistant

Newport News, Virginia, United States
August 26, 2018

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Jessica Cole

*** ***** ****

Newport News, VA ***06

C: 757-***-****


To obtain a position in a fast paced organization that promotes teamwork as well as room for advancement where I can put my vast experience in an office setting to good use to advance productivity of the company.


Bachelor of Science Degree, Psychology & B.A. Degree, Human Services & Counseling. 2010

Old Dominion University, Virginia

G.P.A. 3.81 out of 4.0

Life, Health, and Annuities Insurance License, 2010

Virginia Employment Commission

Medical Billing & Coding and Front Office Administration. 2015

Thomas Nelson Workforce Development


Department Head-Process Service One Source Process, Inc. 2017-Current

Responsible for acquiring and maintaining relationships with clients from law firms across the nation

Managed in house process servers; including assigning work, monitoring attempts, and closing out jobs after service

Outsourced nationwide out-of-area services, oversaw completion of jobs, and affidavit creation

Oversaw hiring and training of process servers and office admins in process serving department

Was the company’s administrator for the insurance policy

Was project manager for largest job in company history; bid job, organized the service of 422 recipients in a 7 day timeline, personally handled the service of 389 files in Roanoke area with small team on site in four days

Executive Assistant Nanotech Computer Consulting, L.L.C. 2017

Responsible for accounts payable/receivable and payroll

Responsible for managing calendar for company President as well as all electronic communication

Applied for and was person of contact for SDVOSB, 8(a), eVa, sWaM, and SAM programs

Created, assigned, and managed work orders

Managed helpdesk IT staff

Worked extensively with Quickbooks in order to invoice and collect payment from clients

Was responsible for client satisfaction

Administrative Asst .City of Newport News-Office of Public Works-Street Repair Division 2015-2016

Responsible for daily entry of hours worked by crew of 70+ street repair construction workers

Accomplished special projects for main Administrator designed for office efficiency

Accountable for data entry for all equipment, materials, and man hours used daily

Reorganized filing system and computerized previously handwritten files in order for a job designed for two employees could easily be accomplished by one

Became so proficient at my position that it allowed my direct supervisor to take her first vacation in five years leaving the office to be run solely by me

Reported directly to the Director of the Division of Street Repair for the City of Newport News

Temporary assignment that was budgeted for six month and was completed in four

General Manager Olde Hampton Ice Cream Parlor 2015

Responsible for inventory, ordering, payroll, scheduling, and new menu items

Opening and closing cash accounts, answerable for all overages and shortages

Hired, trained, and managed all other employees

Shift Manager/Delivery Driver Chanellos Pizza 2013-2015

Accountable for inventory, scheduling, running of shift, management of employees

Took orders, prepared food, delivered orders, collected money, kept record for nightly report

Increased profit by double digits during my tenure

Operator Professional Answering Service 2013

Became proficient and quite comfortable answering a multi line phone system

Directed messages to proper recipient for 400+ accounts

Prioritized calls into immediate, urgent, can wait until next business day

Assisted Head Operator and acted as lead operator while she was on vacation for a month

Corporate Life Insurance Agent AFLAC 2010-2012

Responsible for attracting and acquiring new medium to large scale business accounts

Worked with disaster relief tem after Hurricane Irene to ease claims process

Increased productivity of the office by nearly 15 %

Mental Health Counselor Keystone Academy 2009-2010

Supervised female low functioning unit of twelve to fifteen patients in a locked hospital setting

Facilitated multiple therapeutic based groups and activities daily

Maintained extensive patient charts detailing daily activities, progress notes, and treatment plans

Participated in treatment plan formulation team

Personal Assistant/Home Health Care Aide Department of Rehabilitative Services 2007-2008

Worked under the Vice President of nonprofit organization for children with disabilities who had multiple sclerosis

Was responsible for all verbal and written communication from VP for nonprofit

Organized and managed summer day camp for members of the nonprofit community


Currently types 74 wpm with 97% accuracy (tested 1/15/16)

Proficient in most of the Microsoft Office Suite Home and Business (i.e. Word, Excel, Access, PowerPoint, Outlook, Skype for business) and Quickbooks

Works well in team but also strives for personal success when possible; however, the goal is always for the task to be completed to the best of everyone’s ability

Active listener whom uses deductive reasoning to find the answers to most questions but will not hesitate to ask if unable to personally solve

Able to multitask without much effort and retain all information given

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