Jessica Cole
Newport News, VA ***06
C: 757-***-****
*******.*****.****@*****.***
OBJECTIVE
To obtain a position in a fast paced organization that promotes teamwork as well as room for advancement where I can put my vast experience in an office setting to good use to advance productivity of the company.
EDUCATION
Bachelor of Science Degree, Psychology & B.A. Degree, Human Services & Counseling. 2010
Old Dominion University, Virginia
G.P.A. 3.81 out of 4.0
Life, Health, and Annuities Insurance License, 2010
Virginia Employment Commission
Medical Billing & Coding and Front Office Administration. 2015
Thomas Nelson Workforce Development
EXPERIENCE
Department Head-Process Service One Source Process, Inc. 2017-Current
Responsible for acquiring and maintaining relationships with clients from law firms across the nation
Managed in house process servers; including assigning work, monitoring attempts, and closing out jobs after service
Outsourced nationwide out-of-area services, oversaw completion of jobs, and affidavit creation
Oversaw hiring and training of process servers and office admins in process serving department
Was the company’s administrator for the insurance policy
Was project manager for largest job in company history; bid job, organized the service of 422 recipients in a 7 day timeline, personally handled the service of 389 files in Roanoke area with small team on site in four days
Executive Assistant Nanotech Computer Consulting, L.L.C. 2017
Responsible for accounts payable/receivable and payroll
Responsible for managing calendar for company President as well as all electronic communication
Applied for and was person of contact for SDVOSB, 8(a), eVa, sWaM, and SAM programs
Created, assigned, and managed work orders
Managed helpdesk IT staff
Worked extensively with Quickbooks in order to invoice and collect payment from clients
Was responsible for client satisfaction
Administrative Asst .City of Newport News-Office of Public Works-Street Repair Division 2015-2016
Responsible for daily entry of hours worked by crew of 70+ street repair construction workers
Accomplished special projects for main Administrator designed for office efficiency
Accountable for data entry for all equipment, materials, and man hours used daily
Reorganized filing system and computerized previously handwritten files in order for a job designed for two employees could easily be accomplished by one
Became so proficient at my position that it allowed my direct supervisor to take her first vacation in five years leaving the office to be run solely by me
Reported directly to the Director of the Division of Street Repair for the City of Newport News
Temporary assignment that was budgeted for six month and was completed in four
General Manager Olde Hampton Ice Cream Parlor 2015
Responsible for inventory, ordering, payroll, scheduling, and new menu items
Opening and closing cash accounts, answerable for all overages and shortages
Hired, trained, and managed all other employees
Shift Manager/Delivery Driver Chanellos Pizza 2013-2015
Accountable for inventory, scheduling, running of shift, management of employees
Took orders, prepared food, delivered orders, collected money, kept record for nightly report
Increased profit by double digits during my tenure
Operator Professional Answering Service 2013
Became proficient and quite comfortable answering a multi line phone system
Directed messages to proper recipient for 400+ accounts
Prioritized calls into immediate, urgent, can wait until next business day
Assisted Head Operator and acted as lead operator while she was on vacation for a month
Corporate Life Insurance Agent AFLAC 2010-2012
Responsible for attracting and acquiring new medium to large scale business accounts
Worked with disaster relief tem after Hurricane Irene to ease claims process
Increased productivity of the office by nearly 15 %
Mental Health Counselor Keystone Academy 2009-2010
Supervised female low functioning unit of twelve to fifteen patients in a locked hospital setting
Facilitated multiple therapeutic based groups and activities daily
Maintained extensive patient charts detailing daily activities, progress notes, and treatment plans
Participated in treatment plan formulation team
Personal Assistant/Home Health Care Aide Department of Rehabilitative Services 2007-2008
Worked under the Vice President of nonprofit organization for children with disabilities who had multiple sclerosis
Was responsible for all verbal and written communication from VP for nonprofit
Organized and managed summer day camp for members of the nonprofit community
SPECIAL SKILLS
Currently types 74 wpm with 97% accuracy (tested 1/15/16)
Proficient in most of the Microsoft Office Suite Home and Business (i.e. Word, Excel, Access, PowerPoint, Outlook, Skype for business) and Quickbooks
Works well in team but also strives for personal success when possible; however, the goal is always for the task to be completed to the best of everyone’s ability
Active listener whom uses deductive reasoning to find the answers to most questions but will not hesitate to ask if unable to personally solve
Able to multitask without much effort and retain all information given