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Customer Service Care

Columbus, Ohio, United States
August 26, 2018

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**** ********* ***** ********, **** 43229



To properly enhance the quality structure of service in a well-established business. Providing the highest level of these services to, maintain an excellent client/provider relationship while utilizing proper training, expertise, and professionalism at all times.Securing a position that enables me to use my strong communication & organization skills, customer service/sales backgrounds and my ability to work well with others. I am a motivated team player with endless amounts of PASSION that adds to the company which best provides, job stability as well as, room for growth in a fast pace environment.


Highly organized


Team player/ Supervisor Experience 3+ years

Adaptability and ability to work under pressure

Excellent written and oral communication skills

Strong Interpersonal communication Skills

Problem analysis and ability to Solve Issues on the fly

Organization Skills and Customer Service Orientation

High energy with Can-Do attitude

Cold call experience and negotiating skills

Action and process oriented


North Cambridge Catholic High School – High School Diploma 1994, Cambridge, MA 02141

Fitchburg State University – Bachelors in Communications 1999


Uber Sales & Uber Safety

Operations Manager May 2017-Present Columbus, OH

Managing support staff including Hiring, training, and coaching call center representatives

Preparing reports and analyzing call center data to improve processes.

Direct point of contact for client, ensuring resources are properly allocated while maximizing efficiency and customer satisfaction.

Specialization in metrics and KPI reports including daily use of management data dashboard to evaluate success of target goals set by client.

Rent-A-Center March 2016-May 2017 Columbus, OH

Credit Manager

Monitor and ensure total customer satisfaction.

Inventory management and security of all store assets.

Offering enthusiastic sales guidance to customers.

Assisting in maintaining a quality showroom while ensuring timely deliveries.

Securing on time payments and collecting on delinquent accounts.

AffinionGroup November 2014-May 2016 Columbus, OH

Customer Care Specialist

Answered and processed incoming calls, e-mails, and correspondence in a professional and timely manner.

Addressed customer needs and requests with a positive attitude.

Handled complex Customer questions regarding product quality, delivery, billing, and refund policies.

Used judgment to find creative solutions to resolve customerissues that fall outside the normal guidelines.

Navigated multiple systems and applied customer service.

Consistently met established standards for productivity and quality in inbound and inbound

Massachusetts Transit Authority February 2005- October 2014 Boston, Mass

Customer Care Coordinator/Toll Booth Operator

Interacted with customers to respond to inquiries and complaints.

Communicates with internal and external contacts through a variety of means such as telephone, mail, e-mail, fax or in-person.

Ensured appropriate confidentiality and security of information.

Conducted research for additional information from third parties (other states, state agencies, etc.) to complete transactions.

Directed customers to Kiosks and other automated services where appropriate.

Professional References

Taylor Harris 770-***-****

Mark Owens 614-***-****

India Golden 614-***-****

Tracey Sullivan 617-***-****

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