Customer Service Administrative Assistant

ETHELIA H. CARR

Stockbridge, Georgia 404-***-****) e ******@*****.***

SUMMARY

Energetic results-oriented Receptionist/Customer Service Professional w ith 15 plus years of experience w ith e xpertise to assist a growing organization in meeting its goals and objectives to reach its highest level of customer service. Excellent organizer, problem solver, communicator and relationship-builder with a friendly, professional demeanor. Hard working and industrious with a highly responsible, dependable work ethic. Exceptional interpersonal and analytical skills. PROFESSIONAL BUSINESS EXPERIENCE in the following key positions of responsibility: Receptionist, Administrative Assistant, Customer Service Representative, Operations Supervisor, and a Long Distance Operator.

PROVEN EXPERIENCE IN: Multi-phone system expert, greeting visitors, scheduling conference rooms, written reports, sales of long distance services; supervision of employees; employee reviews; training; computer skills; customer service; performing clerical duties; resolving shipping and order problems; and telemarketing. PROFESSIONAL EXPERIENCE

Kilpatrick Townsend & Stockton LLP, Attorney at Law, Atlanta, GA 9/ 00-3/17 Receptionist / Administrative Assistant

Answered multi phone lines, scheduled conference rooms, used computer skills in MS Word and MS Excel. Assisted attorneys with administrative duties. Brown & Brown Ins. of GA, Insurance Broking Firm, Atlanta, GA 1 0/98-9/00 Receptionist / Administrative Assistant

A nswered multi phone lines, scheduled conference rooms, demonstrated computer skills. Issued Bonds, Certificates of Insurance and Invoices. Sedgwick of Ga. Inc., Insurance Broking Firm, Atlanta, GA 4 /96-10/98 Receptionist / Administrative Assistant

A nswered phones lines for over 350 employees, scheduled conference rooms, used computers, scheduled travel arrangements for colleagues, filed, and other clerical duties. G ates / Arrow Distributing, Computer Distributing, Greenville, SC 4/95-4/96 Customer Service Representative

A ssisted customers with concerns on products, entered data in computer system, helped customers with shipping and order problems, and issued authorizations. 1

ETHELIA H. CARR

Stockbridge, Georgia 404-***-****) e ******@*****.*** MCI, Long Distance Services, Greenville, SC 8/90-4/95 Operations Supervisor / Customer Service Representative As Operations Supervisor, supervised 35 employees, handled reviews, and customer service duties. Served as long distance operator and customer services representative prior. EDUCATION

Greer High School graduate, G reer, South Carolina Greenville Technical College, c omputer technology, G reenville, South Carolina 2

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