Customer Service Medical Assistant

Performance Summary; Well-organized and exceptionally competent professional with over ten years of customer service skills and an abundance of transferrable skills that can transcend into a business environment. Skilled in handling sensitive data with special focus on ensuring its confidentiality and integrity. Strong attention to detail with exceptional time management skills. Bilingual: English/Spanish, with the ability to work with a diverse population. Self-starter with excellent multi-tasking abilities. Eager to learn and grow with the employer.

Currently seeking a position in an administrative or customer service setting where my skills and years of experience can benefit the company and their clientele, as well as, allow growth in the industry.

Key Proficiencies Include:

Excellent Customer Service

Profound Communication Skills

File Maintenance

Administrative Skills

Insurance Verification

Strong Work Ethic

Information Safeguarding

Bilingual (English Spanish)

Front Desk / Greeter

Medical Terminology

Patience

Team player

Inventory Management

Critical Thinking

Conflict Resolution

Computer skills; Microsoft office, Outlook, Internet Browser, 45WPM, and Operate most office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Professional duties:

Prepared and maintained patients progress reports.

Provided personal services, such as, bathing, dressing, grooming and cooking.

Supported clients by providing housekeeping and laundry services; shopping for food and other household requirements.

Register patients according to set patient registration protocols, and ensure that their information is properly logged and confidentially saved.

Verifying insurance, co-pays, appointments, translations, follow up appointments.

Carried out patient case filing and data entry

Issued medical bills, collected payments and balanced the cash drawer at day end

Maintained the reception area in a neat and clean condition

Communicate with health care professionals, clients, families and the general public

Handle front desk tasks and schedule patient appointments on phone

Take vital signs of patients and prepare them for medical procedures.

Assist medical specialists in carrying out medical and surgical procedures

Prepare procedure trays and sterilize all instruments and equipment timely.

Prepare patients for medical procedures and explain the outline of the procedure to them

Escort patients to the examination room

Collect information related to case history and demographics to complete individual patient case files

Work History

Legacy Home Health Healthcare Provider San Antonio, TX Jan. 2018 to Present

Texas Oncology Medical Assistant San Antonio, TX Aug. 2005 to Jan 2018

Education:

Texas Careers Certified Medical Assistant San Antonio, TX

SER Jobs for Progress Certified Clerical Assistant San Antonio, TX

Rhodes Middle School High School San Antonio, TX

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