Customer Service Manager
Resume:
PERSONAL DETAILS
Name Trevor Gwesu
Sex Male
Date Of Birth 26 March 1982
Contact Number
Nationality
Zimbabwean
Permit status
Employment
Email address -
***********@*****.***
Sought Position ---Area
Manager, business
repositioning and start
ups.
QUALIFICATIONS
ACADEMIC QUALIFICATION
ORDINARY LEVEL
ENGLISH
ACCOUNTS
MATHEMATICS
GEOGRAPHY
1
BIOLOGY
SCIENCE
SHONA
RELIGIOUS STUDIES
ADVANCED LEVEL(CAMBRIDGE CERTIFICATE]
Management of business
Geography
Divinity
PROFESSIONAL QUALIFICATIONS
DEGREE
IN -BCOM
MARKETING
MGT
-KFC ALL STARS
WORKING EXPERIENCE
COMPANIES WORKED FOR
debonairs
kfc-manager
Galitos
-
reastaur
ant
Manage
r
4.blacks
teers-
Area
2
coach
5.Chesa
nyama-
Area
manage
r
Duties At Debonairs
(1)preparing presentations on company
performance and well being regularly
[2]Constantly involved with my team members,
educate them as well as run a professional operation.
{3}agreeing and managing budgets
{4}ordering supplies,producing staff roasters and problem solving.
{5}handling customer inquiries and complaints.
{6}preparing and presenting staffing and sales reports.Address customer issues and queries in accurate and timely manner.
Self motivated, being ethical, loyalty,honest,and taking myworkas Duties AtGalitos,KFC,Debonnairs
Considering customers as number one priority
through offering thebest customer service.
Doing awareness campaigns, so that the company
name, and products are marketed everywhere,through making sure pamphlets and fliers are all over the place.
QUALITY CONTROLLING-checking the quality of all
products every time they are prepared. Insuring that all the necessary procedures are followed, in order to always maintain consistence.
cash management, cashing up and system
balance. [5}maintaining the business
revenue,profitability and quality goals.
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{6}efficient restaurant operation, as well as maintain high productivity, quality and customer service
standards.
{7}recruiting,training and supervising staff.
DUTIES AT BLCKSTEERS AND CHESANYAMA
1.Manage daily operations of all shops to
meet business goals. 2.Supervise and guide a
team of professionals to maximize revenue.
3.develop safe and positive work environment
for for staffs.
Ensure customer satisfaction by delivering timely and quality service.
develop strong working relationship with potential clients for new business within the organization.
Organize regular meetings with management to
discuss about business updates, issues and
important matters.
Train staff on daily responsibilities, brand promotion and customer service activities.
Evaluate employee performance and develop
individual development plans. 9.evaluate existing
business procedures and recommend improvements.
10.Assist in interviewing, recruiting and
training staff. 11.Develop business plans
for optimal use of resources and time.
12.Develop marketing plans to achieve sales
targets and increase brand visibility within the
assigned area.
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CARRIER OBJECTIVES
With an experience of over 10 years in the diversified domain covering supervising, management,administration, business start ups and repositioning, I am confident to join an organisation that can reap benefits from my proven skills and expertise. I am also more than ready to accept any challenging job matching my profile. Also working hard and being able to demonstrate a high energy level and to give creative management strategies, which would help the company to reach the required and targeted goals as specified.
CARRIER STATEMENT
I am an organised, detailed-oriented and conscientious self starter, able to strategise and prioritise effectively to accomplish multiple tasks and stay calm under pressure. flexible and analytical with a keen eye for details, skilled at synthesizing and editing information to achieve the overall objectives. I am also an organised area manager able to prioritise and delegate tasks effectively to ensure timely project completion within a team environment. References
KFC
24 gobbler street (Dinah, Eddie] 015*******
Galitos
library Gardens[Eddie} 015*******
ChesaNYAMA [Madaliso} 015*******
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Contact this candidate