Resume

Sign in

Customer Service Manager

Location:
Polokwane, Limpopo, South Africa
Salary:
R15500
Posted:
August 26, 2018

Contact this candidate

Resume:

PERSONAL DETAILS

Name Trevor Gwesu

Sex Male

Date Of Birth 26 March 1982

Contact Number

072*******

Nationality

Zimbabwean

Permit status

Employment

Email address -

ac6tfd@r.postjobfree.com

Sought Position ---Area

Manager, business

repositioning and start

ups.

QUALIFICATIONS

ACADEMIC QUALIFICATION

ORDINARY LEVEL

ENGLISH

ACCOUNTS

MATHEMATICS

GEOGRAPHY

1

BIOLOGY

SCIENCE

SHONA

RELIGIOUS STUDIES

ADVANCED LEVEL(CAMBRIDGE CERTIFICATE]

Management of business

Geography

Divinity

PROFESSIONAL QUALIFICATIONS

DEGREE

IN -BCOM

MARKETING

MGT

-KFC ALL STARS

WORKING EXPERIENCE

COMPANIES WORKED FOR

debonairs

kfc-manager

Galitos

-

reastaur

ant

Manage

r

4.blacks

teers-

Area

2

coach

5.Chesa

nyama-

Area

manage

r

Duties At Debonairs

(1)preparing presentations on company

performance and well being regularly

[2]Constantly involved with my team members,

educate them as well as run a professional operation.

{3}agreeing and managing budgets

{4}ordering supplies,producing staff roasters and problem solving.

{5}handling customer inquiries and complaints.

{6}preparing and presenting staffing and sales reports.Address customer issues and queries in accurate and timely manner.

Self motivated, being ethical, loyalty,honest,and taking myworkas Duties AtGalitos,KFC,Debonnairs

Considering customers as number one priority

through offering thebest customer service.

Doing awareness campaigns, so that the company

name, and products are marketed everywhere,through making sure pamphlets and fliers are all over the place.

QUALITY CONTROLLING-checking the quality of all

products every time they are prepared. Insuring that all the necessary procedures are followed, in order to always maintain consistence.

cash management, cashing up and system

balance. [5}maintaining the business

revenue,profitability and quality goals.

3

{6}efficient restaurant operation, as well as maintain high productivity, quality and customer service

standards.

{7}recruiting,training and supervising staff.

DUTIES AT BLCKSTEERS AND CHESANYAMA

1.Manage daily operations of all shops to

meet business goals. 2.Supervise and guide a

team of professionals to maximize revenue.

3.develop safe and positive work environment

for for staffs.

Ensure customer satisfaction by delivering timely and quality service.

develop strong working relationship with potential clients for new business within the organization.

Organize regular meetings with management to

discuss about business updates, issues and

important matters.

Train staff on daily responsibilities, brand promotion and customer service activities.

Evaluate employee performance and develop

individual development plans. 9.evaluate existing

business procedures and recommend improvements.

10.Assist in interviewing, recruiting and

training staff. 11.Develop business plans

for optimal use of resources and time.

12.Develop marketing plans to achieve sales

targets and increase brand visibility within the

assigned area.

4

CARRIER OBJECTIVES

With an experience of over 10 years in the diversified domain covering supervising, management,administration, business start ups and repositioning, I am confident to join an organisation that can reap benefits from my proven skills and expertise. I am also more than ready to accept any challenging job matching my profile. Also working hard and being able to demonstrate a high energy level and to give creative management strategies, which would help the company to reach the required and targeted goals as specified.

CARRIER STATEMENT

I am an organised, detailed-oriented and conscientious self starter, able to strategise and prioritise effectively to accomplish multiple tasks and stay calm under pressure. flexible and analytical with a keen eye for details, skilled at synthesizing and editing information to achieve the overall objectives. I am also an organised area manager able to prioritise and delegate tasks effectively to ensure timely project completion within a team environment. References

KFC

24 gobbler street (Dinah, Eddie] 015*******

Galitos

library Gardens[Eddie} 015*******

ChesaNYAMA [Madaliso} 015*******

5

6



Contact this candidate