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Social Media Customer Service

Location:
Pompano Beach, Florida, United States
Posted:
August 26, 2018

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Resume:

DENISSE MOLLFULLEDA

https://www.linkedin.com/in/denisse-mollfulleda-b98b6147

**** ****** **** *******, *****, Florida, US

954-***-**** / ac6tf9@r.postjobfree.com

Portfolio : https://www.linkedin.com/feed/update/urn:li:activity:6396089700586651648

Reference Letters Link

November 2017 to June 2018

Freelance Event/Concert Producer (Promoter)

Responsible for organizing, assisting a live concert tour or special events. Develop strategic marketing plans to cover all available avenues of advertising in advance of the event. Reach audiences through radio, television, print, and the Internet. Understand the demographic he or she is trying to reach and the most appropriate forum to get the word out. Create advertising budgets, including television and radio advertisements, flyers, posters, newspaper, online social media. Responsible for the on-stage, backstage, hospitality and other details of events.

Responsibilities

Advancing and obtaining technical information, including production needs, rider requirements, staging, etc

Day of show management with an emphasis on customer (artist/client) service and their guests.

Show settlement, artist and vendor payments on some events.

Sponsorship Management

Events:

DR Marketing: Elizabeth Gutierrez Fashion Show By Lenara (November 2017)

Fiestas del Calle Miami 2018 de Julian Gil (January 2018)

NYK Concerts: Raul DiBlasio Concert (February 2018)

Tommy Torres (Orlando)

Ednita Nazario (New York, Atlantic City, Orlando & Miami)

Raphael “Loco por Cantar” (Miami)

Advertising for Romeo Santos (Atlanta, Boston & Washington)

Vico C La Gira (Orlando) March 2018

December 2017 to February 2018

Casting Assistant – Office Assistant Talent Direct / Boca Raton, FL

Compile and maintains the firm’s database of information on clients and performers. The electronic system include data pertaining to every production cast by the company, including details about the production company, directorial staff, and billing. Additionally, records are kept for every auditioned associated with a particular show; this includes the performer’s headshot and résumé, agent’s information, union affiliation, and notes on his or her audition. All correspondence between the casting firm and client or other agents is cataloged and sorted by show or corresponding actor. Responsible for conducting any necessary research concerning a new client and new show.

data entry and database management

scheduling, organizing and planning

front office reception

general accounting and administration

proficiency in a wide range of computer applications

keen attention to detail ensuring the accurate completion of multiple tasks by strict deadlines

initiative and resourcefulness resulting in the effective streamlining of processes and systems to improve efficiency.

July 2017 to December 2017 Office Manager – Sales / The Window Tint Guys / Deerfield Beach, Fl

Supports company operations by maintaining office systems and supervising staff. Creating and maintaining web page and social media pages. Provides superior, professional customer service in all dealings with customers and potential customers, both on the phone and in-person. Builds long-term repeat relationships with customers through personal integrity, detailing and product expertise.

Schedules jobs. Interact with customers throughout installation and process payments. Conduct in-store and phone consultations for customers to determine customers’ needs and present products and services.

Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. Creating Quote forms, Customers Information forms, Invoice Forms. Completes operational requirements by scheduling customer appointments and assigning employees; following up on work results.

Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends. Create an end of the month consolidating report to see total amount the business had in profits and diving it by auto, commercial, residential, payment methods, etc.

Contributes to team effort by accomplishing related results as needed. Managed daily operations of service department generating sales of $12 thousand monthly. Provided floor sales leadership. Successfully assisted customers with product selections and purchases, e-service transactions. Achieved daily sales goal by cross selling and promoting additional products and services. Built rapport with customers by asking probing questions and utilizing effective listening skills

Multi-tasked between assignments, computer screens, and computer applications to complete. Trained new employees on basic customer service techniques and procedures. Collaborated with team members, and vendors to achieve the company’s goal. Implemented marketing strategies to substantially increase store productivity and repeat-cliental. Implemented organizational forms for client’s data base. Cataloged and evaluated customer research, market conditions, and competitor data. Built and maintained strong client relationships to ensure leads, future business and maximum productivity. Managed cash register, communicated with customers and operated sales floor. Exceeded sales and promotional goals consistently. Opened and closed store independently. Prioritize account management, POS operations, customer service problem-solving and relationship building in fast-paced setting. Implemented efficient quote and installations forms.

January 2017 to July 2017

Social Media Coordinator – Website Designer The Window Tint Co. / Coral Springs, FL

Researching audience preferences and discover current trends

Creating engaging text, image and video content

Designing posts to sustain readers’ curiosity and creating buzz around new products

Developed original content and suggest creative ways to attract more customers and promote the brand. Ultimately, I increase web traffic and customer engagement metrics aligned with broader marketing strategies.

Research audience preferences and discover current trends

Create engaging text, image and video content

Design posts to sustain readers’ curiosity and create buzz around new products

Measure web traffic and monitor SEO

Stay up-to-date with changes in all social platforms ensuring maximum effectiveness

Train co-workers to use social media in a cohesive and beneficial way

Facilitate online conversations with customers and respond to queries

Report on online reviews and feedback from customers and fans

Develop an optimal posting schedule, considering web traffic and customer engagement metrics

Oversee social media accounts’ layout

Suggest new ways to attract prospective customers, like promotions and competitions

Social Media Coordinator/Webpage Designer/ Hotel Reservation WS Diamond Hotel

Researching audience preferences and discover current trends

Creating engaging text, image and video content

Designing posts to sustain readers’ curiosity and creating buzz around new products

Developed original content and suggest creative ways to attract more customers and promote the brand. Ultimately, I increase web traffic and customer engagement metrics aligned with broader marketing strategies.

Responsibilities

Research audience preferences and discover current trends

Create engaging text, image and video content

Design posts to sustain readers’ curiosity and create buzz around new products

Measure web traffic and monitor SEO

Stay up-to-date with changes in all social platforms ensuring maximum effectiveness

Train co-workers to use social media in a cohesive and beneficial way

Facilitate online conversations with customers and respond to queries

Report on online reviews and feedback from customers and fans

Develop an optimal posting schedule, considering web traffic and customer engagement metrics

Oversee social media accounts’ layout

Suggest new ways to attract prospective customers, like promotions and competitions

Online booking system

Used Channel Manager system (MyAllocator)

Cloudbed Software

OTA

Website Creator (Wix)

January 2014 to December 2016

Vice President & Event Coordinator Surf4DEM, Puerto Rico

Promote awareness, find volunteers, and organize events that benefit the organization. In charge of raising funds, creating marketing materials, implementing the branding strategy, writing event proposals, identifying and securing sponsors. Develop and coordinate activities to secure funds. Cultivating relationships with supporters, raising awareness of the cause, coordinating online fundraising, and keeping in touch with major donors. Responsible for the management and coordination of fundraising events, the implementation of the marketing plans and the maintenance of the website and social media pages. Develops sponsorship/trade/business arrangements and relationships with businesses, individuals and organizations interested in supporting the organization, events and activities. Coordinate event logistics, planning, permits, publicity (tv, radio and newspaper interviews & press conference), including public relations, advertising and events promotional material design, production and distribution. Responsible for in-kind donation solicitations for each event. Cultivate and expand sponsorship development and fulfillment. Coordinate logistics of events. Send thank you notes to all donors in a timely manner and publicly in the social media page of the organization. Write, submit and follow-up to ensure placement on media releases and stories to established contacts with local and regional media. Design and development of public relations documents for use in the promotion of events, and education of public, including press releases. Responsible for looking for celebrities to act as the ambassador of the organization, make sure the ambassador will be part of promotions, activities and present at the events. Make sure to keep the celebrity confidence during the events process (hotel reservation, transportation, etc). Setting up meetings with different government officials.

Fundraising & Communications:

Expand local revenue generating and fundraising activities to support existing program operations and regional expansion while simultaneously retiring building debt.

Deepen and refine all aspects of communications from web presence to external relations with the goal of creating a stronger brand.

Use external presence and relationships to garner new opportunities.

Planning & New Business:

Design the national expansion and complete the strategic business planning process for the program expansion into new markets.

Begin to build partnerships in new markets, establishing relationships with the funders, and political and community leaders at each expansion site.

Be an external local and national presence that publishes and communicates program results with an emphasis on the successes of the local program as a model for regional and national replication.

Sponsorship Coordinator: Assess need for grants or sponsorship needs

• Develop proposals in order to send to different organizations in order to solicit sponsorships

• Draft contracts and research corporate projects through different media channels

• Create and implement plans to attain sponsorships from different grant providers

• Meet clients and explain to them the need for grants and their eventual benefits

• Implement sponsorship strategies in order to maximize revenues

• Ensure appropriate delivery of sponsorship programs at every level of the project

• Seek new sponsors by taking referrals and searching different avenues such as the web

• Handle negotiations with sponsors and ensure that the agreement that has been reached is the closest to the objective of the plan

• Plan, coordinate and implement events to bring together possible sponsors

• Act as a liaison between sponsors and the company

• Assist managers in order to ensure efficacy of existing sponsorship programs

• Ensure that are marketing activities aimed at acquiring and using grants are coordinated properly and are in sync with the program’s directives

• Ensure that sponsors are integrated into as many aspects of promotional campaigns as possible

• Ensure the delivery of agreed sponsor benefits successfully

• Write and file sponsorship reports for the benefit of documentation and review

• Open fundraising events and ensure coordination of aspects such as ticketing and hospitality

• Coordinate event guest lists, catering and entertainment requirements

• Seek in-kind support from different corporations and foundations

• Develop appropriate correspondence such as proposals, thank you letters and program outcome information

January 2012 - December 2013

Executive Director Surfers for Autism / Boca Raton, FL

Responsible for the management and coordination of all events in Puerto Rico. Additionally, responsible for the development and implementation of the marketing and public relations. My position develops sponsorship/trade/business arrangements and relationships with businesses, individuals and organizations interested in supporting the organization events and activities. Some of my responsibilities includes: Finding sponsors, donations, resources, marketing, social media, planning and executing event, permits, logistics, fundraising, recruiting volunteers, etc.

Sponsorship Coordinator: Assess company’s need for grants or sponsorship needs

• Develop proposals in order to send to different organizations in order to solicit sponsorships

• Draft contracts and research corporate projects through different media channels

• Create and implement plans to attain sponsorships from different grant providers

• Meet clients and explain to them the need for grants and their eventual benefits

• Implement sponsorship strategies in order to maximize revenues

• Ensure appropriate delivery of sponsorship programs at every level of the project

• Seek new sponsors by taking referrals and searching different avenues such as the web

• Handle negotiations with sponsors and ensure that the agreement that has been reached is the closest to the objective of the plan

• Plan, coordinate and implement events to bring together possible sponsors

• Act as a liaison between sponsors and the company

• Assist managers in order to ensure efficacy of existing sponsorship programs

• Ensure that are marketing activities aimed at acquiring and using grants are coordinated properly and are in sync with the program’s directives

• Ensure that sponsors are integrated into as many aspects of promotional campaigns as possible

• Ensure the delivery of agreed sponsor benefits successfully

• Write and file sponsorship reports for the benefit of documentation and review

• Open fundraising events and ensure coordination of aspects such as ticketing and hospitality

• Coordinate event guest lists, catering and entertainment requirements

• Seek in-kind support from different corporations and foundations

• Develop appropriate correspondence such as proposals, thank you letters and program outcome information

EDUCATION

American Intercontinental University Bachelor's Degree, Business Administration; Marketing

LANGUAGES Spanish and English



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