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Customer Service Representative

Cape Coral, Florida, United States
August 26, 2018

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Paulie Nichols

Patient Service Representative -Pediatrics

Cape Coral, FL


Perfected the art of customer service, excel in holding missions and patient integrity to the highest level.

Willing to relocate to: Cape Coral, FL

Authorized to work in the US for any employer

Work Experience

Patient Service Representative

Penobscot Community Health Center - Bangor, ME

February 2014 to Present

1. Experienced front end patient service representative 2. Check in/out

3. Insurance verification, no shows and correspondence 4. Document scanning, call center, daily cash up

5. Daily preplanning medical charts, upholds HIPPA 6. Microsoft office/word/outlook, EMR, Accelerator, Centricity, and highly experienced operating general office equipment.

7. Assisted with training new staff

Customer Service Specialist

Broadway Veterinary Clinic - Bangor, ME

January 2013 to December 2014

Greeting clients

• Maintaining accurate medical records

• Avimark

• Scheduling appointments


• Checking patients in and out

• Daily cash-up

Adoption Counselor

Bangor Humane Society - Bangor, ME

May 2010 to January 2013

Greeting customers

• Daily care of all in-house animals


• Completing accurate and positive adoptions

• Daily cash-up


• Proven communication and listening skills

• Excellent office etiquette

• General office equipment knowledge

• Skilled in Avimark and Microsoft Word

• Proficient EMR and PBX skills

• Maintain a professional and courteous manner

• Strong customer service representative

• Dependable and reliable

• Strong attention to detail

Mailroom Clerk/Receptionist

Brewer Family Medicine-pediatrics - Brewer, ME

December 2003 to February 2011

Patient chart maintenance, multi line phones, office equipment, message taking/delivering, preplanning charts, scheduling, checking patients in/out. Education


Brewer High School - Brewer, ME


Front Office, Call Center, Front Desk, Customer Service, Hospital, Medical receptionist Certifications/Licenses

Front end skills training

Culture of Silence Compliance training

Additional Information

Upholding missions and integrity is a skill I have mastered throughout my career. I have had the privilege to assist in training new staff with success.

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