Paulie Nichols
Patient Service Representative -Pediatrics
Cape Coral, FL
***********@*****.***
Perfected the art of customer service, excel in holding missions and patient integrity to the highest level.
Willing to relocate to: Cape Coral, FL
Authorized to work in the US for any employer
Work Experience
Patient Service Representative
Penobscot Community Health Center - Bangor, ME
February 2014 to Present
1. Experienced front end patient service representative 2. Check in/out
3. Insurance verification, no shows and correspondence 4. Document scanning, call center, daily cash up
5. Daily preplanning medical charts, upholds HIPPA 6. Microsoft office/word/outlook, EMR, Accelerator, Centricity, and highly experienced operating general office equipment.
7. Assisted with training new staff
Customer Service Specialist
Broadway Veterinary Clinic - Bangor, ME
January 2013 to December 2014
Greeting clients
• Maintaining accurate medical records
• Avimark
• Scheduling appointments
• PBX
• Checking patients in and out
• Daily cash-up
Adoption Counselor
Bangor Humane Society - Bangor, ME
May 2010 to January 2013
Greeting customers
• Daily care of all in-house animals
• PBX
• Completing accurate and positive adoptions
• Daily cash-up
Skills
• Proven communication and listening skills
• Excellent office etiquette
• General office equipment knowledge
• Skilled in Avimark and Microsoft Word
• Proficient EMR and PBX skills
• Maintain a professional and courteous manner
• Strong customer service representative
• Dependable and reliable
• Strong attention to detail
Mailroom Clerk/Receptionist
Brewer Family Medicine-pediatrics - Brewer, ME
December 2003 to February 2011
Patient chart maintenance, multi line phones, office equipment, message taking/delivering, preplanning charts, scheduling, checking patients in/out. Education
Diploma
Brewer High School - Brewer, ME
Skills
Front Office, Call Center, Front Desk, Customer Service, Hospital, Medical receptionist Certifications/Licenses
Front end skills training
Culture of Silence Compliance training
Additional Information
Upholding missions and integrity is a skill I have mastered throughout my career. I have had the privilege to assist in training new staff with success.