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Project Microsoft Office

Oakland Gardens, New York, 11364, United States
August 26, 2018

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Accomplished, results-driven, and seasoned leader with 18+ years of robust experience in business analysis, and project management. Solid background in client management, customer interaction, scope definitions, project planning, change management control, integration and release management. Extensive experience in complete Software Development Life Cycle (SDLC) from analyzing, gathering and documenting business requirements; spearheading design and development sessions with technical teams for the implementation of test strategies and test plans; facilitating user training, overseeing production deployment; and managing resolutions to production issues. Adept at monitoring and understanding best practices and industry trends; and making recommendations to business partners. Strong background in refining operational systems, processes and frameworks to attain optimal business results. Positive change catalyst, with proven track record of utilizing strong analytical, strategic thinking, and problem solving skills to ensure that requirements are met within defined project budgets and timeframes. Effective communicator, with professional integrity and can efficiently collaborate with diverse groups of people.


Business Analytics Project Management Feasibility Studies GAP and Variance Analysis Impact Analysis Risk Analysis Revenue Growth Cost Reduction and Controls Process Improvement and Streamlining Customization Extensive Research and Data Analysis Client Management People Management Performance Evaluation



Software Development Life Cycle (SDLC) Joint Application Development (JAD) Waterfall Agile Model Rational Unified Process (RUP)


Rational Rose MS Visio UML


Microsoft SQL Server 2012/2014 Oracle 10, 11 and 12


Adobe Software application Photoshop CS5 Crystal Report Software Oracle E-Business Suite 12 (AP, FA and GL) TOAD for SQL SharePoint Proficient in MS Word, Excel, Visio, MS Project and PowerPoint JIRA


Microsoft FrontPage 2000 HTML 09/2000 Dreamweaver 3.0





NYC School Construction Authority, New York, NY

Environment: Oracle 11g, .net, CSS, HTML, Java, OBIEE, Oracle BI Publisher, Jira 7.0, MS Project, Share Point, MS Office Suite, MS Visio.

Function as lead business analyst and project manager for the development of an in-house web application for their Capital Planning department to manage expenditure in renovating public schools in NYC.

Manage the project in converting the Capital Planning software from a 3rd party software (oCPDS) to an in-house application (CPS) built in .net technology.

Gather data on business processes/flow as well as business rules and create Business Process diagrams.

Conduct JAD sessions; document business requirements (BRD), functional requirements (FRD), Use Cases and Field Specs based on conversations with various end users, SMEs and functional departments.

Document various interfaces from CPS to Oracle Financials, OBIEE and other in-house applications.

Converse with the user community to fine-tune and better understand requirements on a regular basis.

Collaborate with QA to derive at test strategy, test plan, and test cases. Manage the issue log using Jira.

Oversee the progress of the entire project, as well as individual team members.

Regular presentations to senior management on the progress of the project through demos and reports.


Office of Policy and Management, State of Connecticut, Hartford, CT

Environment: Oracle 11g, OBIEE, Oracle BI Publisher, Jira 7.0, MS Project, Share Point, MS Office Suite, MS Visio, SQL Plus, PeopleSoft, EPM.

Managed a project on converting state’s legacy reporting system from Enterprise Performance Management (EPM) to Oracle Business Intelligence Enterprise Edition (OBIEE).

Provided key input in working with users in defining project and system requirements.

Function as a Scrum Master by organizing sprint planning, sprint retrospective, sprint review and daily stand-ups; in line with the project directive which was to transition from using Waterfall to using SCRUM methodology for app development activities.

Worked with software architects and developers to ensure that the reporting requirements confirm to customer requirements.

Liaised between functional users and the technical teams by researching the business processes and constraints to help the team clearly understand the requirements.

Established Agile Model using Scrum Methodology that includes high level use cases, and work flow diagrams to provide clear business processes understanding to developers and stakeholders

Developed and sustained the Requirement Traceability Matrix (RTM) to identify if the current project requirements are met. Linked the RTM with test cases to ensure thorough testing.

Established the test strategy, test plan, and test cases along with the QA Analyst. Tested the application dashboards; and reported the bugs to the development team.

Conducted project related presentations and provided reports to upper management.


A&P, Montvale, NJ

Environment: Oracle 12 and Oracle AP, Microsoft office, MS Visio, UML, Microsoft Project, Adobe Acrobat, Java, JavaScript, XML, SQL Server

Led the creation of a domain system that maintained lease contracts, a Gross Profit System (GPS) that receives data from POS systems of several brands on a weekly basis.

Spearheaded the customization of payment process in Oracle payables. This was the single point of payments for the entire enterprise consisting of three types of payments (check, ACH and wire).

Gross Profit System (GPS) received data from the POS (Point of Sale) systems on a weekly basis. The data consisted of sales, coupons, discounts, etc. from all the stores, segregated by department, showing the entire revenue of the store on a weekly basis.

Handled documentation of workflows, business process methodologies and results of business analysis, as well as obtaining sign-off from project stakeholders on specifications.

Built process models as required, to support business requirements.

Facilitated communication of functional users and technical requirements among the user community.

Accomplished developing a deep knowledge of supported business areas, conducting business requirement sessions, documenting current and to-be process flows and creating detailed requirements documentation to support development.

Generated the test strategy, test plan and test cases. Performed the QA and UAT for multiple applications and prepared data for testing. Executed end-to-end, and regression testing.

Assessed application enhancement requests and participated in change management process.

BUSINESS ANALYST Jul 2010 – Apr 2012

NC Department of Health and Human Services, Raleigh, NC

Environment: Microsoft Office, SharePoint, Microsoft Visual Studio, Microsoft ASP.NET, Microsoft .NET Framework 3.5, Microsoft SQL Server

Helped develop an online verification system called NC FAST to verify the eligibility for the services and programs.

Conducted individual and group (JAD) sessions with business stakeholders.

Assessed the existing processes (as-is) within the project team, risk management, mitigation and recovery actions and created the workflow for the new processes (to-be).

Analyzed the existing user requirement documents and assisted in drafting the framework.

Partook in the implementation of 5 key aspects of HIPAA (Health Insurance Probability & Accountability Act): Transactions, Identifiers, Codes, Privacy and Security, Non-Compliance issues and penalties.

Monitored progress of the project and deliverables and provided status reports to upper management on a weekly basis.

Completed GAP analysis. Evaluated clients’ requests against current system capabilities and current custom development capabilities to ensure that project scope is achievable.

Provided user training materials and ensured successful hands-off of the new technology, and process improvements.

BUSINESS ANALYST Mar 2007 – Jul 2010

Flagstar Bank, Troy, MI

Environment: Oracle 10g, MS Office Suite, MS Project, Visio 2007, Java, SQL Server, JavaScript

Partook in a project related to building a B2B web-based platform for opening new commercial accounts, managing commercial Banking and loan Origination System as a wholesale mortgage operation.

Created work flow diagrams, Activity Diagrams for the loan origination system on MS Visio/MS Project

Completed GAP analysis to identify the as-is and to-be business processes.

Accomplished JAD sessions for requirements gathering with business stakeholders, SME’s and users.

Translated business terminologies into application specific terms and refined it through interviews, story board sessions and Use Case Diagrams.

Collaborated with technical team to manage functional specification documents, and technical designs.

Integrated workflow and process capabilities to automate content-related activities.

Created Requirement Traceability Matrix (RTM) to list requirements and track test cases.

Managed Changed Control Board (CCB) meetings to discuss defect items, ensuring all change requests are managed.

Made a Back-out Plan as a part of Production Readiness Review, and played an integral role in production support, performance testing and maintenance of the application.

BUSINESS ANALYST Nov 2000 – Feb 2007

Warner Music Group, New York, NY

Environment: Oracle Financials 10 and 11, Oracle 7 and 8 DB, MS Office, MS Visio, SharePoint, SQL Server, Java

Worked on web-based in-house applications dealing with streaming music from various labels such as Atlantic records, Elektra records and Warner Brothers Records.

Collaborated with SMEs at record labels and created specs for Oracle Financials 10 & 11 (AR, AP, FA and GL) upgrade.

Facilitated trainings for users at different music labels in using Oracle Financials functionality.

Worked on Contraxx (a platform hosting all artists’ contracts) to integrate and link the requirements to test cases and test plans.

Coordinated with business users to update Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).

Managed change control in several instances; development instance, test instance, final QA instance and live/production instance.

Executed SWOT analysis; conducted scope of work document and project planning based on results.

Partook in UAT for numerous projects; developed and maintained Standard Operating Procedures (SOP).


Nine West Group, White Plains, New York, NY

Environment: Oracle Financials 10, Oracle ERP AR, AP, FA and GL, MS Office Suite, MS Visio, MS Project

Designed and implemented core financial functions in the Oracle Financials implementation, primarily dealing with receivables, asset management, payables and reporting.

Accomplished Oracle ERP implementation for modules AR, AP, FA and GL.

Coordinated with business users to prepare and update Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).

Collaborated with the technical team in developing and testing the functionality.


Bachelor of Science in Accounting, University of Illinois at Urbana-Champaign


Certified Scrum Master (CSM)


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