RESUME
CONTACT
Mobile no: +919*********, +919*********
E-mail: ********.******@*****.***
Passport no: M6444093
DOB: 10 Oct 1992
NAME: Rahmetulla
PROFILE
Personal statement: Experienced in administrative duties & floor operations. Ability to establish and maintain strong alliance, Lead and motivate team, Drive projects to successful completion, having managerial skills with strong interpersonal, communication, problem solving & decision making. Well used with computer skills include Microsoft word, excel, PowerPoint & internet.
Career objective: To obtain an administrative position with a growth oriented & progressive company. Being an administrative resource I consider it my role responsibility to apply my administrative &business operations skills to an environment where they will make a significant impact on the bottom line which contributes in the growth of business & operations.
WORK EXPERIENCE
Zero Effort Technologies Pvt. Ltd( Gurgaon ) Duration
Assistant Warehouse Manager Sep 2016 to Nov 2017
Job Responsibility includes recording, classifying, summarizing for attaining customers satisfaction with delight errosr free operations on the floor.
1)Receive and record manifest for inward consignment from respective DC for same day delivery.
2)Inward consignments through in scan process from respective distribution centre for same day delivery.
3)Creating manifest for the previous day RTO consignments or in scan RTOs of same day.
4)Creating manifest for previous day reverse pickup (RVP) & exchange consignments.
5)Maintaining attendance sheet for warehouse staff, field executives and field material handlers.
6)All the warehouse activity is under my responsibility.
7)I was taking care of 40-50 team members.
CLASSIFYING
1)All inward consignments were classified into preplanned beats or routes set of pin code to be delivered.
2)After route planning we use to classify field executives, vehicles & material handler for delivery of consignments to the end users.
SUMMARISING
1)Briefing of field executives, MH & vehicles prior to delivery and after delivery.
2)Collecting & keeping records of the customer feedback from Fes.
3)Collecting documents delivery related from FEs like run sheets, pickup sheets etc for system updating & closure.
4)Resolving queries of FEs when on route.
5)Brief to seniors with closure reports and ensure zero percent escalation with zero percent breach.
Instakart Services pvt. Ltd (New Delhi) Duration
Customer Associate Jan 2015 to Aug 2016
Briefing of field executives, MH & vehicles prior to delivery and after delivery.
Stock receiving, classifying & summarizing were other task which I used to perform & solutions.
Maintaining attendance sheet for delivery vehicle, field executives and material handlers.
Lifestyle stores, New Delhi Duration
Customer service representative Jun 2012 to Jul 2014
Inventory management was my core responsibility.
Stock receiving, classifying & summarizing were other task which I used to perform & solutions.
Had to keep control in stock shrinkage and identify the reason of shrinkage.
Customer query resolution was another major task which I used to perform.
Was a part of team for product visualization and display.
EDUCATION
Passed 10th C.B.S.E from Delhi.
Passed 12th C.B.S.E from Delhi.
Bachelor of commerce from Delhi Open University.
Pursuing MBA from Jaipur National University ( JNU ).
Interest: playing cricket, appreciating music and playing indoor game also.
PERSONAL DETAILS
FATHER NAME: MD ALLAUDDIN
PROFESSION : BUSINESSMAN
MOTHER NAME: FEROZA KHATUN
PROFESSION: HOUSEWIFE
PASSPORT NO: M6444093
PASSPORT ISSUE DATE: 19 MAR 2015
PASSPORT EXPIRY DATE: 18 MAR 2025
DECLARATION: I hereby declare that information given above is true and to my knowledge.
References Are Available Upon Request.
RAHMETULLA