Microsoft Office Cisco

Tod Starliper

215-***-**** • * Carmelita Drive, Richboro PA 18954 • ********@*****.***

PROFESSIONAL PROFILE

A driven and steadfast IT professional with a comprehensive service approach committed to delivering exceptional results in all obligations while promoting strategic goals. Technical skills include:

CCENT, CCNA, CCNA-Security

Cisco Switches: 4500, 3750, 3850 Non/converged

Cisco Wireless: install, configure, & troubleshoot

Cisco Aironet 1200

Airwave Software: configure & manage AP’s

UPS’s: APC XL 700/750, EATON 2200, Schneider

D-link switches: DGS-3600,DGS-3620, DGS-1510

Dell Certified: Servers R620/R720/M610, lap/desktop

Microsoft Office 2010/2013, Office365

Microsoft Server 2012 R2

Windows 7/8.1

Apple Certified Macintosh Technician (2008-2011)

Apple Certified Support Professional MAC OS 10.5

Verint/Nextiva Certified: Design/Install security cameras

Siemon Certified Designer/Installer (2003-2011), Responsible for design/install, upgrade to cat5 cable in new and existing buildings on campus.

PROFESSIONAL EXPERIENCE

Cenlar FSB, 780 Township line road, Yardley PA 2-22-18 to present

Help Desk Agent

Provide support for office 2013/2016, full office suite including add-ins (Symantec enterprise vault, salesforce)

. Support banking agents with PW resets, remote connectivity (Citrix receiver, Digipass, vasco, Specops)

Assist users with iphone/android issues (Blackberry UEM)

CompuCom-Johnson & Johnson- Fort Washington PA 6/1/2016 – 2-21-18

Deskside Technician

Provide Deskside support for 1800 users. Troubleshoot hardware/software issues, remote users (logmein, teamviewer, communicator, skype for business). PCLM refresh’s, break/fix, Maintain AMD (asset management database) order all PC’s, decommission assets. Reset passwords, create user accounts, add PC’s using Citrix.

Train users on windows 10, Office 365 and any other new software being used on-site.

Princeton University – Princeton, NJ 8/16/2001 – 4/30/2015

OIT Network Operations

Achievements:

Cisco CCENT

Cisco CCNA & Cisco CCNA Sec

Dell Certified: servers, blades, desktops, laptops

A+ CompTIA

Classes at BCCC:

oNetworking Devices (CCNA)

oTopics in Networking (CCNA-Sec)

oMobile Application Development (Android)

Responsibilities:

Provide planning for future network growth, upgrade D-link switches to Cisco 3750’ converged/non-converged

Monitor Rover and respond to any network outages.

Replace faulty switches/Airo/UPS, configure new switches for infrastructure upgrades: audit existing switch, confirm that new switch has all ports set to correct speed/ Vlan. Configure ports for specific Vlans trunk/access.

Check fiber signal on uplinks to each switch to establish baseline.

Moves, installs, troubleshooting, and setup of new servers

Data Migrations: XP to Vista, XP to 7. (winpe, SCCM, MAP)

Repair Dell servers: R410/R510/R610/M610/M1000

Design wireless networks using auto cad 3D map 2008, Site survey of buildings, installation, upgrade/monitor

Added experience with Cisco wireless networks (Airo-1200’s) and Aruba AP’s

Acquired knowledge of security protocols NAT, ACL’s, and network tools including WireShark

Created layer-2 design drawings using AutoCAD: implement/upgrade from 100MB to 1000 GB to 10gig back bone.

EDUCATION

TraingCamp: Fernwood Resort, Poconos PA

oCisco CCNA (5 day course)

oCisco CCNA-SEC (3 day course)

Verint/Nextiva: Denver Colorado

o5 day class on configuration, administration, and design of Verint/Nextiva camera’s/software networks.

Siemon Cabling System Authorized Designer/Installer (5-day course) May 2, 2003 (25 hours BICSI Con-Ed Credits), recertify every 2 years.

Cisco: Herndon, VA

oCisco Aironet wireless Site Survey

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